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73 - 78 of 478 reviews
Reviewed 9 April 2017 via mobile

I stayed one night on my way home from two weeks camping in amazing Namibia and it was a perfect 24 hours of luxury before flying. Gorgeous comfortable room, lovely pool and one of the most spectacular sundowner views I've experienced. The food in the restaurant was beautiful. The staff were attentive, warm and friendly. No hesitation in recommending this hotel

Date of stay: November 2016
Trip type: Travelled solo
Thank 371kerrym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2017 via mobile

This is a nice hotel to stay in Windhoek with a great restaurant. It is small scale, located in a quite area and staff is friendly, helpful and courteous. It gives a very relaxed feeling being there. Rooms are spacious and well kept.

Date of stay: March 2017
Trip type: Travelled as a couple
1  Thank WillemH368
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2017

We stayed here on our last night in Namibia. On the plus side the car park is well guarded and our car full of clobber was fine. The reception staff were very friendly and helpful and the welcoming sparkling wine and tasty nibbles bought to our room were a nice touch.

The room itself had a (locked) inter-leading door on our bed side wall to the adjoining room. This placed us very close to the coughing lady next door which, alas for her and us, ruined our sleep until she eventually knocked herself out with something or other before one of us did.

The TV and air conditioner couldn’t be controlled from my side of the bed as the cupboard was in the way. The bedside light switch was so far down the cable-wire that we had to feel for the floor which has happened in other hotels. (Why do manufacturers think bedside light switches should only be reached by Inspector Gadget?)

There was no kettle in the room but as we were leaving early we organized a packed lunch (for our drive to Botswana) and the night porter arrived on time at 4.30 a.m. with very nice smile and lunch boxes and refilled out thermos without delay. So thumbs up for the staff from us but thumbs down for amenities in the rooms.

Room tip: Avoid rooms with inter leading doors if you are not occupying both.
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Flea F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2017

This hotel is a good option even if it is only for one night. The setting on top of a hill overlooking Windhoek is hard to beat and breakfast or lunch on the terrace are sure to be a memorable experience, both for the views and for the quality of the food. However, we ate dinner at Leo's (their on-side restaurant) where the service was painfully slow and the atmosphere a bit formal for our liking. Just getting drinks took almost an hour which, after many hours of traveling, tested our patience. On the other hand, the food was good. We had the Springbok with Red Cabbage (highly recommended in reviews). Although the meat was a culinary treat, the Red Cabbage was way too sour so a different side might be a good choice. It is important to make reservations for Leo's upon arrival since dinner is a lengthy affair so there are hardly any 2nd seatings. I would recommend eating there when you are rested and not on the day of arrival.
We stayed at the Heinitzburg on two different occasions. During our second stay we chose to go to the Stellenbosh Wine Bar for dinner which is located just outside of town. No regrets there and the hotel will gladly arrange for a taxi. Make sure you have reservations.
Both rooms we stayed in were wonderful and well appointed and the hotel staff bends over backwards to accommodate their guests. We had a comfortable king-size bed with down duvets, a sizable sitting area, and a bathroom with all the creature comforts including hair dryer.
The pool is nice, on the smaller side and much to our surprise not particularly warm. Be sure you wear footwear since there are only a few tufts of grass surrounding it and, during the rainy season, it can be a bit muddy on the way there. Ask the desk for pool towels when you check in since there are none at the pool itself.
Distance to downtown is walkable but it's not exactly close (20+ min depending on fitness). You might consider a taxi, especially on the way back since you will be walking uphill. It is very safe during the day but definitely opt for transportation after dark.
The Heinitzburg should definitely be a preferred destination while in Windhoek, the setting alone is worth it and who doesn't like the idea of staying in an old castle without giving up comfort?

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank globetrottingatoz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2017

The hotel has two pluses: the terrace and the pool with great views over Windhoek. Therefore the two stars. Otherwise it is completely outdated. Think the 80's of the last century. Think Falcon Crest (for people who can remember that). I had one of their biggest rooms. Flooring was made of artificial wood. The towels were antique (old, very old, used, very used). Shower was in a very slippery bath. Shower curtains were dirty. Service was very erratic. Some people were very kind and helpful. Others were outright rude (lady at breakfast doesn't say good morning, just shouts 'room number??' in your face) or completely inflexible (dinner on the terrace in the evening was not possible, breakfast in the cold mornings was). I had the impression that the hotel wants the guests to adjust to their old-fashioned regime. A pity if going back in time is not your agenda.

Room tip: Have one of the bigger suites, to have some breathing space
Date of stay: February 2017
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
3  Thank CateauNL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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