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“A very nice hotel”

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The Victoria Falls Hotel
Ranked #6 of 16 Hotels in Victoria Falls
Certificate of Excellence
Athens, Greece
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A very nice hotel”
Reviewed 25 February 2012

Victoria Falls Hotels is an old colonial hotel. We stayed there for 4 nights last November and we had a great time. Partially this was due to quality of the services provided by this hotel. Nice price, excellent location, cleaniness, tast food and the politness and helpfulness of the majority of the staff are basic characteristics Victoria Falls Hotel. I want to mention especially an employee called Peter who helped us a lot, was very kind and solved one or two of the problems we faced. Thank you Peter!

  • Stayed November 2011, travelled with friends
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank DimitrisGreece1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Columbia, South Carolina
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 February 2012

My daughter and I were on the last leg of a wonderful safari and had been lavishly accommodated at four different properties in South Africa and Botswana. Imagine our surprise when we got to our nice but small room - to find only one bottle of water and no mini bar or refrig at all. We could not drink the water from the tap so we were thirsty and needed to brush our teeth. We called the front desk who told us we needed to call housekeeping who told us we needed to call room service. We then went down to the patio for lunch and asked the waiter if he could help us. He said no. Check out seemed to be a general mess. Some credit cards went through their very slow system - some did not. It took forever. The reception staff seemed snooty and a little indifferent. I would certainly take my American dollars elsewhere next time. Who needs this?

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  • Stayed December 2011, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank rollingal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElleVictoriaFalls, Director of Sales at The Victoria Falls Hotel, responded to this review, 21 March 2012
Thank you for taking time to give us your feedback. Clearly we fell short of the mark on a few counts during your stay and we sincerely apologise for this. Rest assured that we have taken all of your comments on board and will use them to improve our service and facilities throughout the hotel. We have also begun a refurbishment project - as this is being done in two phases, it is due to complete mid 2013. Thanks again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
101 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 10 February 2012

Arrive on the Rovos train and step straight into this old colonial hotel. It is like going back in time. A really fabulous building with helpful staff. Quite acceptable food in three restaurants. Though unless you have a tie, shirt, jacket and shoes they chuck you out of the main restaurant which is why it is always empty. Smart casual is not known here. Forget a star rating as it does not really apply to this hotel. The rooms vary considerably, from good to a bit scruffy with quiet to noisy air-con. All of them are in the style of a bygone era but with air-con. Your neighbours shower, toilet flush and water use will vary from a symphony to annoyance. To offset this you must indulge in the past and think this is how it was grand rooms, old paintings, a fabulous view of the water vapour riding form the falls while drinking a G&T on the terrace. The mosquitoes in the evening are not put off by the Tonic, so use some insect repellent. Transit to the airport is15 USD per person and is about 15/20 mins. drive. There is very little to see in the town but there are plenty of tourist shops to browse. Walking to the falls or town is fine and a few hawkers will try to offer their wares but give no hassle, if you just ignore them. There are many "Tourist Police" and private security guys who will walk with you and are happy with a dollar or two at the end if you offer it, but won't ask or intimidate you for it and will shoo away everyone. The entrance to the falls is thirty USD per person, which I think is quite expensive. There are hawkers who will hire plastic rain coats and umbrellas for a few dollars. An umbrella is absolutely worth taking or hiring. It is a bit hot for the plastic coats. Overall it is an interesting hotel with free wifi in rooms and certainly worth two or three nights stay.

  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
5 Thank Rotate100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
113 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 8 February 2012

We loved the colonial charm of this hotel. Its full of history and the public rooms are immaculate.Our bedroom was a little 'tired' but clean nonetheless with a fantastic view of the bridge. The mist from the Falls clearly visible.
The buffet breakfast and dinner are good at 'Jungle Junction' -lots of choice with helpful staff.
The swimming pool is a good size- we used it twice and the temperature of the water was just right.
The hotel security escorted us down to the Falls.There are lots of hawkers and it brought home how much poverty and deprivation there is right outside the gates of this wonderful old hotel.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
2 Thank girlie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggio Emilia, Italy
Level Contributor
117 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 4 February 2012

This hotel is absolutely fantastic, it seems to go back in the explorer colonialist period. Perfect location, next to the falls(you can see the spray from the garden), an hotel employee will show you the way and walk with you till the entrance (5 mins). Perfect rooms with mosquito nets, walking in the aisles you will see old colonialist maps and time seems to be still. Dinner Restaurant with blind tuxedo wearing piano player is charming. Remember to wear an appropriate dress (casual is ok, no flip flops or short trousers). Breakfast is fantastic, served in the garden overviewing the falls. And remember, at lunch taste the hamburger, the best in vic falls! The room price is quite high, but if you have decided to spend some money in vic falls, is better to do it in an historical hotel instead of a new design one!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank marcoferra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Victoria Falls Hotel

Property: The Victoria Falls Hotel
Address: 1 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe
Phone Number:
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Victoria Falls
#3 Spa Hotel in Victoria Falls
#4 Business Hotel in Victoria Falls
#5 Luxury Hotel in Victoria Falls
#6 Family Hotel in Victoria Falls
Price range (per night): $455 - $1,244
Hotel Class:5 star — The Victoria Falls Hotel 5*
Number of rooms: 161
Official Description (provided by the hotel):
For more than a century, The Victoria Falls Hotel has been the address of choice for Royal Families, statesmen, celebrities and discerning travellers as it occupies a fine location from which to explore the magical wonders of untamed Africa. From the thundering Victoria Falls at its threshold, to the big 5 that roam freely less than 5kms away, the “Grande Dame” provides an experience like no other. Less than a ten minute walk away from the Victoria Falls Rainforest, this is one hotel that can truly claim to be unique.The Victoria Falls Hotel’s grand Edwardian architecture evokes the spirit of a bygone era. The courtyard and entrance completed in 1915, with flowering shrubs, palms and stately mango trees picturesquely reflected in the water lily ponds. The chic elegance of the marble floored reception area sets the tone for the style and sophistication synonymous with The Victoria Falls Hotel. Many a guest has marveled at the magnificent views seen from The Victoria Falls Hotel and the experience begins with the sun rising beneath the mist of one of the seven natural wonders of the world. Combining old-fashioned, traditional elegance with warm and welcoming decor, the main lounge provides a perfect backdrop for relaxing with friends, whilst the Bulawayo Room offers serenity and seclusion in surroundings of exceptional comfort and luxury. There’s a well-appointed curio shop specializing in colonial memorabilia. The Palm Lounge, bright and cool, is a quiet and secluded corner in which to relax, read or write. Throughout its many corridors and alcoves, the hotel’s long and fascinating history is depicted through photographs, posters and artistic impressions, reflecting the past glories of the empire. The quaint Chapel, built in 1929, has been the venue of many weddings and The Victoria Falls Hotel remains a favourite destination for honeymooners from around the world. Echoing its glorious past, The Victoria Falls Hotel’s traditional rooms and suites are truly a 5 star experience. Style and sophistication are trademarks of the hotel’s executive suites, which are luxuriously appointed with decor being warm, inviting and rich with tradition. Deluxe guest rooms are spacious, well-appointed and furnished in traditional Edwardian style with an "out of Africa" feel. All rooms are air-conditioned with every modern amenity including digital satellite television, direct dial telephone and a personal safe. Cast-iron, roll-top bath tubs in the stables wing rooms and suites turn the bathroom into a haven of sumptuous relaxation. All three restaurants have ideal locations, making dining around the hotel a memorable experience. Lavish buffets at the casual Jungle Junction restaurant are but one of the many choices for breakfast and dinner. Stanley’s Terrace is an excellent option for light meals throughout the day and is an absolute must for the infamous High Tea served every afternoon, with spectacular views of The Victoria Falls Bridge and the Falls themselves. Later, enjoy the hotel’s legendary cocktails or a gin and tonic in Stanley’s Bar while listening to the roar of the mighty Falls. Evening dining at the open-air jungle Junction restaurant offers an unforgettable experience with a fusion of flavours of Africa. Entertainment from ethnic groups epitomises the spirit of Africa; Jungle Junction is the ideal venue for incentive groups. Enjoy dinner and dancing in the elegant, Edwardian Livingstone Room, with classic a la carte and table d’hote menus. Whilst the Livingstone Room reflects the century old hotel’s style of grandeur and opulence, the dress code has been slightly relaxed for the convenience of the guest and it is no longer essential for gentlemen to wear jacket and tie for dinner. A fine selection of wines and liqueurs are available to complement the chef’s wonderfully innovative creations. Cool off and enjoy the splendour of the glorious colonial swimming pool set amongst the beautiful landscaped gardens, overlooking the famous Victoria Falls Bridge with the Batoka Gorge below. Massage treatments are available in the airy gazebos located around the poolside or in the tranquility of the hotel’s gardens. The Pullman Suite and the Centenary Room are well-appointed with exquisite antique furnishing, adding a new dimension of sophistication to conferencing. Suitable for meetings of between 8 and 40 people, conference packages (including spouses’ programs) are available. The Victoria Falls are approximately 1,690 metres wide with an estimated 550 million litres of water per minute cascading over a 111 metre chasm. It must be highlighted that Zimbabwe has 16 out of the 19 prime viewing spots and is where you will find the "untamed" Victoria Falls Rainforest with its many winding pathways and trails. In 1855 David Livingstone, arguably the first European to see the awesome Falls, remarked "scenes so lovely must have been gazed upon by angels in their flight." The Victoria Falls have been declared a World Heritage Site and enjoy special conservation status. ... more   less 
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