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All reviews usb ports rooms are spacious boutique hotel perfect stay beautiful property breakfast was delicious special thanks comfortable stay wi fi swimming pool lovely pool two nights our honeymoon travel agent victoria falls hotel sunset cruise adrian
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Reviewed 3 weeks ago

we arrived and had a very unfriendly ,cold welcome .
very nice big rooms , the place is clean and a nice swimming pool .
ok breakfast . but , but dont even think about having dinner there ... its a disaster !!!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
4  Thank Avner F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatonkaGuestLodge, General Manager at Batonka Guest Lodge, responded to this reviewResponded 2 weeks ago

Dear Avner
Thank you for your frank review. We were both sad and stunned to hear that you felt that your welcome was unfriendly and cold. This is strange for us given our 700 other reviews are all so positive about the service we offer, but we have take on board your concerns and seen how best to remedy them.
It was great to hear that the accommodation was a positive part of your stay and that the rooms and surrounds were so well received. We thank you for your feedback on dinner, and apologise that the food produced was not what was expected. We hope that you will return some time in the future so we can have the chance to show the service package Batonka is known for.
Kind regards,
Adrian.

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Reviewed 3 weeks ago via mobile

I had taken a group of 8 anglers on a fishing trip up the Zambezi and we arranged a stop over on the way back to England.

From the moment we walked in we were made welcome, Adrian sat us down and talked to us about the location of the lodge and surroundings, the do’s and don’ts, and recommended where we could go.

Rooms were very spacious and immaculate, showers huge and powerful, comfortable beds and excellent food.

I travel a lot around the world and this lodge is definitely one of the best I have stayed in, customer service was excellent from everybody in the lodge.

I will be bringing more groups to Africa and won’t look anywhere else for accommodation. I am also going to bring my wife back for a trip early next year.

Highly recommended.

Date of stay: November 2018
Trip type: Travelled with friends
Thank JasonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatonkaGuestLodge, Manager at Batonka Guest Lodge, responded to this reviewResponded 3 weeks ago

Dear Jason,

Wow! What a fantastic review, thank you. We are so thrilled you had such a positive experience at Batonka and cannot wait to host you, your wife and your groups in the future.
Until next time!

Kind Regards

Alice

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Reviewed 4 weeks ago via mobile

This was a planned mother/daughter birthday trip and the accommodations were perfect. Lovely room, terrific food, an easy 20 minute walk into town. But the best thing of all was the absolutely fantastic staff - owners, wait staff, housekeeping and security guards. We know because my daughter came down with an awful cold and then sprained her ankle. Wonderful Solomon created a special concoction of honey, bay, cinnamon, lemon (and brandy I think) that was so soothing. He (and others) chopped fresh ginger so that we could brew honey ginger tea and supplied plenty of ice for the ankle. Devils Pool, microlight flight, excellent food and lodging at Batonka will surely be great memories, but the kindness and thoughtfulness of the staff will be the most precious of all.

Date of stay: November 2018
Trip type: Travelled with family
Thank Suzanne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatonkaGuestLodge, Manager at Batonka Guest Lodge, responded to this reviewResponded 3 weeks ago

Dear Suzanne,

It was an absolute pleasure having you and your daughter to stay and we are so glad all the staff were able to make your stay extra special. I hope the rest of your time in Africa was as enjoyable and sincerely hope you will visit us again soon.

Many thanks

Alice

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Reviewed 7 November 2018

A group of us recently visited Vic Falls for a business trip. From arrival to departure, we couldn't fault a thing.
On arrival, we were greeted with smiling faces, welcome juice and comfortable lounge areas. Shortly after the welcome, we were showed to our rooms in a new wing. The area has its own pool, lounge area, dining table and outside seating. It was lovely!

In terms of meals... From the toasted sandwiches to the Batonka Burger, every meal was delicious! On a couple of the days, we requested packed lunches, which was no problem for the catering team. The breakfasts at the Lodge were perfect; with a variety of fruit, cereals and a cooked breakfast, it satisfied every inch of our stomachs.

The rooms were spacious and cool - a nice escape from the heat wave outside. The beds were comfortable and clean. Large bathrooms, high ceilings and air conditioning created a lovely space to retreat!

I could carry on about the decor (which was lovely), the glistening pool and the luscious gardens, but what really made our stay, was the contingent of staff working at Batonka, they are just incredible people. Their willingness to go the extra mile, whether it was filling our cooler box with ice, taking the initiative to get our packed lunches ready and having coffee waiting for our 4am departures, every bit of our stay was honoured with a friendly smile. We will most definitely be back. Thank you to everyone who made our stay a special one!

Room tip: Groups to book the new wing if possible
Date of stay: November 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Shona Leigh E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatonkaGuestLodge, General Manager at Batonka Guest Lodge, responded to this reviewResponded 8 November 2018

Dear Shona
Wow. Thank you so much for your incredible review. It truly was our pleasure hosting you and it was fantastic to hear that our flame lily wing hit the spot and the food and service were so greatly appreciated.
We look forward to your return some time in the future.
Until then stay well and kind regards,
Adrian.

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Reviewed 4 November 2018 via mobile

I spent two nights here as a solo traveler in October. I absolutely can’t say enough nice things about everything here. The grounds are lovely. Staff welcoming and knowledgeable. From the moment you get here, greetings with juice on the veranda, to the time that you leave, you feel like you are home. Everyone from the front desk staff to all other staff are amazingly friendly and accommodating. The Zimbabwean people are wonderful. I find this amazing considering what they’re going through with their government. I did walk to Victoria Falls hotel. The grounds are amazing, but I wouldn’t want to stay there. Too many tourists and people. Do you yourself a favor and stay at Batonka. I wish I could go back. Thank you for a very wonderful stay.

Date of stay: October 2018
Trip type: Travelled solo
Thank SherriRoslyn_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatonkaGuestLodge, General Manager at Batonka Guest Lodge, responded to this reviewResponded 5 November 2018

Dear Sherri
We are humbled by your kind words and the time taken to write such a wonderful review. It was our pleasure hosting you and it was tremendous to hear that you liked what Batonka has to offer and that you felt so well looked after. We would love to have you back some time in the future.
Kind regards,
Adrian.

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