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23 - 28 of 561 reviews
Reviewed 7 September 2018

Good hotel and location. Located right on the beach. The rooms are good size with a modern touch. The pool area of the hotel is good and huge. There is an outdoor park for the kids as well. Plenty of other amenities in the hotel. Breakfast of the hotel is also good with lots of varieties.

Room tip: Good views, close to beach
Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank gauravagarwalr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RillofA, Directeur général at Movenpick Hotel & Casino Malabata Tanger, responded to this reviewResponded 10 September 2018

Dear Gaurav A,

Thank you very much for your positive assessment of your recent experience at our hotel. We are glad that you enjoyed your overall stay.
I will share your precious impressions with all our Team who will be very proud and delighted that it was up to your expectations.
We are also very pleased to read that you appreciate our location, room, swimming pool and breakfast
We hope to have the pleasure of welcoming you very soon again.
Yours sincerely.

Alain Rillof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018 via mobile

We stayed here for only one night and it was enough. Hotel parking was not available and we had to use the side free park. Standard check in with no warmth. Room clean with a good view on Corniche. Only one half toilet paper (!) No complimentary water ... And no minibar. Wake up with the surprise of electricity blackout (no one had noticed?). Breakfast unsatisfactory ... Flies ... And you have to insist for cofee. Unnecessary and impersonal big spaces with no charme. Wouldn't recommend.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank antonio_aitoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rillof A, Directeur général at Movenpick Hotel & Casino Malabata Tanger, responded to this reviewResponded 10 August 2018

Dear Mr Antonio A,

Thank you for taking the time to share your recent experience on TripAdvisor

I’m very distressed to learn that we have failed to give you complete satisfaction and I would like to express all my apologies for the inconveniences caused to you during your visit.

I consider your letter as a very valuable document, which helps us to improve on our services and products. We have handled your comments and, since, made the necessary corrections.

I sincerely hope we shall be able to regain your trust, in order to demonstrate our hospitality.

Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata,

Very sincerely yours.

Alain Rillof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018 via mobile

This is one of the long standing hotels in Tanger. Service is terrible; motor is say sorry and do nothing. Whole day yesterday was passed by engineering to fix the AC and we kept waiting for another room. This morning loud noises of the internal renovations and unable to sleep. Stale buffet cost 1300 Dirhams almost the cost of a hotel room and stay away ! Breakfast is dull and nothing that would get your mouth watering. If you going to hit the pool be ready for struggle and requesting 3 pool attendants to get you a towel as they feel it’s somebody’ job.

Date of stay: July 2018
Trip type: Travelled with friends
Thank SohailM_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rillof A, General Manager at Movenpick Hotel & Casino Malabata Tanger, responded to this reviewResponded 31 July 2018

Dear Mr Sohail M,

Many thanks for your review about your stay. I'm very sorry to learn that we have failed to give you complete satisfaction and I would like to express all my apologies for the inconveniences caused to you during your stay with us. I have taken good note of your valuable comments which will help us to improve our services.

We are, effectively, working today to enhance your comfort of tomorrow; and we would be very proud to welcome you again, at the Mövenpick Hotel & Casino Malabata, your “home away from home” in Tangier, in the near future in order to discover and enjoy our new installations.

Very Sincerely yours.

Alain Rillof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018 via mobile

I am a very regular traveller but not usually one to write reviews, positive or negative, however my girlfriend and I are currently on a 2 week tour of Morocco which has taken us to some fabulous places which I want to say thank you to via positive reviews... Unfortunately it also took us to the Movenpick Hotel in Tangier!

This hotel single-handedly nearly ruined our entire holiday - I am just glad it was close to the start and we had time to recover the experience.

Firstly, the place was an absolute building site. Now I accept that works / renovations have to be done, but if you call yourself a 5 star hotel make some effort to to minimise guest disruption at least! Nothing advertised was available. After we had eventually found the temporary entrance hidden around the back we were checked in. Not the warmest greeting I’ve ever received... We got the one working lift up to our floor and tried to settle in but after we discovered the ants that also seemed to be settling in for the night, the leaking taps, the sink that didn’t drain and the useless A/C we thought it best to move rooms. Simple enough you would think... Oh no! The young gentleman on reception actually huffed and sighed when we asked - to our faces! After we had pushed through our request we waited 10 minutes for the promised help with our luggage before just moving it ourselves.

I also asked if it would be possible to stock the minibar and was very rudely told no, we would just have to use room service as it was Ramadan. Now we are well aware that we are visitors in a Muslim country and fully appreciate the restrictions of Ramadan. We have taken great pains to not eat or drink in public where possible (outside of tourist filled restaurants) and have used overpriced minibar drinks / snacks in our room where perhaps we would have sat outside at the bar in other times so this just felt rude and unnecessary. In fact, it was just a great example of how unfriendly and unprofessional the majority of the staff were. There were a couple of specific exceptions but the whole time we were there we just felt unwelcome. Everywhere else we have stayed has made us feel it is more than acceptable for us to eat and drink within the privacy of our own room, and we have been told on many occasions in other hotels, that as non Muslims, eating and drinking anywhere within the hotel is absolutely not a problem.

And so we come to dinner - I can think of many words to describe the food at this hotel but most would just be considered rude so I’m going to just use TERRIBLE. We were directed first to the Ramadan buffet and in principle this would have been fine; we have enjoyed many traditional / local dishes during our travels but always with some sort of guide as to what was what. This was an unidentified melee and with dozens and dozens of very hungry observers at the tables, I’m not even sure we would have gotten chance to ask questions. Luckily one of the specific exceptions I mentioned previously rescued us and a lovely young lady in a front of house role said we could use the bar restaurant instead. We sat patiently for over 90 minutes in total waiting for our food and it was just awful. It really didn’t help either that there seemed to only be one waiter working and he was running all over the place so it was impossible to catch his attention - especially as when he didn’t have a tray in his hands, he was texting on his phone!

A poor night’s sleep on a very uncomfortable bed got us to breakfast and it was no better. Poor selection, dirty plates and no spoons just to summarise a few issues.

We tried again to request luggage assistance for our departure but were again left stranded and ended up dragging our own cases out with not even the slightest hint of an apology.

I cannot stress enough how horrible the whole experience at this hotel was. We intend to raise a formal complain with our travel company and recommend, in the strongest terms, the removal of this hotel from their list but I hope this review saves someone else from having to suffer the same fate in the meantime.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank J1112ZIpeterh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rillof A, General Manager at Movenpick Hotel & Casino Malabata Tanger, responded to this reviewResponded 31 July 2018

Dear Mr J1112ZIpeterh,

Thank you very much for having chosen our hotel and for having taken the time to share your recent experience at the Mövenpick Hotel & Casino Malabata.

Your opinion is constructive and important for us. Despite the fact that our guest’s comfort and convenience are the heart of our priorities, we are sorry not to have been able to meet your expectations: we would like to apologise for the inconveniences caused during your stay.

The entire Movenpick Hotel & Casino Malabata – Tanger Team would be honored, if you would allow us to demonstrate that your, unfortunate, first experience, is definitely not the one we would like you to remember.

Looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata,

Very sincerely yours.

Alain Rillof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018

Well located and comfortable hotel. The food was not tasty but the service is great.
The view from rooms is awesome, good wifi, clean, no special charm. I recommend for business trip not for couples or fun trip.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Arboleta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rillof A, Directeur général at Movenpick Hotel & Casino Malabata Tanger, responded to this reviewResponded 10 February 2018

Dear Mrs Arboleta,

Thank you very much for having chosen the Mövenpick Hotel & Casino Malabata, and for having taken the time to share your positive experience with us.

We are glad to know that you enjoyed your stay and our service. We are always happy to hear from a satisfied guest: your beautiful impressions count for us, and we will share them with our team, which will be encouraged. Thank you so much for your observations which help us to improve even more our daily operation. It’s also a real pleasure to read that you enjoyed our location, the view from our rooms, our Wi-Fi connection, and the cleanliness of our hotel.

It would be our great pleasure to welcome you back in the near future in your “home away from home” in Tangier.

Sincerely.

Alain Rillof
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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