This is a good hotel. The staff is very nice, lot of breakfast choice, the food was delicious, Moroccan tagines in the buffet were great. Helpful staff and the surroundings are great. A bit far from the Medina...More
- Free Wifi
- Breakfast included
This is a good hotel. The staff is very nice, lot of breakfast choice, the food was delicious, Moroccan tagines in the buffet were great. Helpful staff and the surroundings are great. A bit far from the Medina...MoreShow less
Hello Alex S,
Thank you for your review and your visit.
We are glad you have enjoyed your experience with us, it is our pleasure to serve you.
We hope you will renew your visit soon.
The hotel looks very nice both outside and inside. Our room was okay, not spectacular but not terrible. The best part was the pool. The pool is the best of any hotel I've ever swam in. It's huge, outdoors, has showers, lots of chairs and towels for use. The food is not bad but could be better for that level of hotel. Make sure to go to breakfast early. We went at 9:30 and it was a horrible experience. They ran out of everything, tables weren't getting cleaned, the orange juice and coffee were just water, it was the worst breakfast ever. The staff couldn't keep up with the amount of people there. All in all an okay stay but expected more.
Thank you for your time to write a review. We are glad to know that you enjoy your stay in Marrakech with us.
We are truly sorry, for the inconvenience you have experienced, we take note of your remarks.
Atlas Asni's team
Nice facilities with mini bar, hair dryer and balconi. The lobby is great and also the food. The air conditioned works well and it is located in the best place in Marrakech. Problem: the rooms are dirty, I found empty box of cigarrets, empty can of beer, a lot of long hair everywhere and the sheets were smelling not good. When they "clean" the room take all towels and leave no more, this happened to very partners.
Thank you for your time to write a review. We are truly sorry for the inconvenience you have experienced, you should have contacted us during your stay for your complaints. Please accept our humble apology at this moment. Next time please,
We hope to see you soon again.
Atlas Asni Team.
Absolutely terrible experience. The man at check in was extremely rude. The AC was not working in the room. The breakfast was really bad, and they stopped serving some items in spite of us standing in the line and was not clean. I would avoid this hotel.
Hello Injoboo ,
Thank you for your review.
We regret your disappointment and the disagreament that you had with our reception staff, we take into account your remarks in order to remedy to the inconveniences you have encountered.
We hope to welcome you again in better conditions.
The Atlas Asni team.
Lovely hotel and friendly staff , I stayed in this hotel for over a week and really enjoyed my stay. A lot of youth at the hotel so be careful who you speak to as they can cause trouble for people they don't like. Lifeguard oussamma is very hard working and very helpful and animators are also great.
Thank you for choosing Atlas Asni.
We are pleased to note you have enjoyed your experience at our establishment.
Looking forward to welcoming you back soon.
The Atlas Asni Team
When we first reached the hotel, we were taken by its amazing decoration from outside. Also the lobby was decorated well and the staff were friendly. It is also in the center of Marrakesh. You can find a taxi to tale you anywhere and you can get to Menara Mall on foot.
However the shock came when we entered our room. There was nothing in the room: no tissues, glasses, water or even garbage bin. When we asked for water and glasses, we had to pay for them. Plus the wifi didn't work in the room as well as the air conditioner. There is a nice balcony with a nice view but it was dirty and the curtains were stuck so we didn't use it though we would like to.
Hello Suzan E,
Thank you for expressing your opinion on Tripadvisor.
We attach the utmost importance to our customer's opinions, therefore, we take yours very seriously.
Quality service is a top priority for our hotel, we try hard to satisfy our customers but there are days where we dont perfectly succeed. We are sincerely sorry for your misadventure and hope that you will show us trust again.
The Atlas Asni team.