Stayed here for a week in August 2017, room was a good size and air conditioning very much appreciated in the hot environment, beds were very comfortable and we had no trouble sleeping, shower was to a good standard, however parts of the room were quite tacky and need some maintenance. On the second night I searched the room for the key to the safe, I couldn't find it so I went to reception only to find that we had to pay to use our own safe which wasn't cheap. The breakfast was standard nothing special, the same as lunch and dinner, although on occasion the food could be very nice. The pool area was a highlight and very well kept, we were provided with clean pool towels each day. Do not buy the ice cream, water or alcohol in the hotel as it's extremely over priced. If you're bed & breakfast or half board I highly recommend using the pizza place immediately to the left outside of the entrance, food prices there are normal and the food is very nice. The hotel staff at reception tried to stop a number of people from brining in food and drink from outside of the hotel which is completely unacceptable considering the price you have to pay inside. The tours and excursions available through the hotel are also over priced, I recommend going elsewhere.
Other redeeming features were the spa which was excellent we thoroughly enjoyed our time there, the room service was also impeccable. If you're planning on getting a taxi from the hotel, don't go into town for any more than 30 dirhams, the doorman tried to send us in one of his mates taxis to the airport for 100 dirhams which in Marrakech is ridiculously expensive and more than double the price.
Over all we enjoyed our time here, however if we were to return we would stay in a different hotel.
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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- Also Known As:
- Diwane Hotel Marrakech