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All reviews hotel is beautiful pool bar pool side carrefour supermarket reception staff evening buffet great pool the main buffet restaurant during ramadan close to the airport recommend this hotel to anyone moroccan feel booked this hotel few issues min drive tennis courts plenty of sunbeds
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Reviewed 9 January 2018

This place was very nice with good service. However I felt that the staff were very lethargic and unfriendly. This impression carries over to all services in Morocco.
Information is delivered not keeping the guests in mind.

Room Tip: Be prepared to take taxi, as this is not conveniently located.
  • Stayed: December 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank aandn2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Les Jardins D, Directeur général at Les Jardins De L'Agdal Hotel & Spa, responded to this reviewResponded 9 January 2018

Dear Mr/Mrs aandn2015,
Thank you for your email, and for putting trust
We take into account your remarks
Hoping to meet your expectations in your next visit
Best regards
General Manager l Jardins De L'Agdal Hôtel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

Would highly recommend this hotel. Our family of 4, 2 adults and 2 children (12yrs & 9rs) stayed in a spacious and pleasant 2 bedroom suite, all inclusive. Overall we were pleased with the accommodation.

The food was very good in each of their 3 restaurants and pool side grill/snack bar.
This was our first all inclusive holiday, we usually either opt for self catering or half board, simply because we are food lovers and like to eat well, our worse nightmare would be to stay somewhere where the food tasted awful or the options were few.

Thankfully, this hotel did not disappoint. Their main restaurant (Buffet) which served both an extensive range of breakfast options and again a wide variety for dinner. The cuisine being a mix of traditional Moroccan and French. We also dined in their A la Carte Moroccan and Italian restaurants, both the food and service were exceptional! Lunch was served in their poolside grill, again the food tasted great, perfectly seasoned and cooked well. The wines included within our all inclusive package were also very good.

We made use of their spa, gym and indoor pool facilities, all were of a good standard. The Personal Trainer in particular was really helpful.

Delighted to say we received superb service from the staff, who were welcoming, friendly, very helpful and attentive to our needs. We can't thank them all enough for making our time their truly memorable and amazing.

Aside from our hotel, Marrakech is a truly mesmerising and enchanting place to visit, we will definitely return and although we did a lot of sightseeing in and around Marrakech next time we plan to see more of Morocco.

Stayed: December 2017, travelled with family
1  Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Les Jardins D, Directeur général at Les Jardins De L'Agdal Hotel & Spa, responded to this reviewResponded 2 January 2018

Dear Mrs NicoleElayeda,
We would like to thank you for your nice email and for putting trust in our services
We were delighted to know how much you appreciate our catering service. The satisfaction of our customers is paramount, we work there every day
All the ambassadors of the "Jardins de l'Agdal" and me hope that we will have the pleasure to welcome you again very soon
Best regards
General Manager l Jardins De L'Agdal Hôtel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017

We booked this hotel hoping for a relaxing weekend in marrakesh after a trip to essaouira. What we got is a five-star headache with regular trips to the reception desk with our complaints.
Maybe the fact that it was heavily discounted on booking.com should have levelled our expectations but any hotel branded as a five star hotel should reflect a minimum level of service. The staff was unresponsive or seemed genuinely unconcerned.
This list is definitely not exhaustive:
(1) Very cold welcome on arrival, staff just wanted to settle payment, felt more like closing a transaction rather than 'i am here at the hotel and can relax going forward' moment. Also she confirmed our two rooms were adjacent when clearly there was a room in between us!
(2) We requested an iron from housekeeping, called back on two occasions to finally tell us there is no iron! the situation repeats itself the next day.
(3) Safe broken in both rooms, in one room the wardrobe and the drawer would open at the same time! hair dryer stops working after some time.
(4) Housekeeping picks up towels at 10 am and never returns them. We had to ask twice at reception so that we could take our showers during the day. On one occasion, she replaced only one when there were two persons in the rooms. I called reception five times regarding this matter.
(5) The most disagreeable breakfast experience. Definitely a double standard at breakfast with some people getting served faster and better. I waited for 15 mins for a coffee until i had to go up to the staff and she shoved the coffee pot in my hand. When my friends came down, it was another challenge to get cups and cutlery for them.
The most amazing thing was despite our numerous complaints, all we got was a half-hearted apology with the woman yelling at housekeeping for our benefit when clearly there is a management issue. The least i was expecting was a complimentary bottle of water since it mentioned amenities such as kettle on my reservation and i never saw them.
To sum up, we had a stressful experience and definitely did not get that home away from home experience you are supposed to get at a five star hotel. Disappointing.

  • Stayed: November 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Ska2607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Les Jardins D, Directeur général at Les Jardins De L'Agdal Hotel & Spa, responded to this reviewResponded 16 January 2018

Dear Mr/Mrs Ska2607,
We are sorry that you have experienced this bad experience in our establishment, where all the staff are committed to customer satisfaction, usability and quality
We will endeavor to take steps to avoid repeating such experiences for our valued customers
We hope to meet your expectations in your next stay at Les Jardins de l'Agdal
Best Regards
General Manager l Les Jardins de L'Agdal Hôtel & Spa

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Reviewed 13 November 2017 via mobile

We had booked this hotel last minute at a good price £250 for 4 nights so to be fair we were not expecting the 5* service it was advertised at and we were not wrong.

We arrived at what seems and impressive facade and reception to a receptionist who checked us in and had our bags whisked away (oh and every person knows the word tip which was asked for a number of times) and we made our way through the equally impressive halls and courtyard to our room with twin beds a decent sized bathroom and balcony.

We had all inclusive and promptly found the bar which had a reduced selection which was part of the all inclusive (fairly normal) but an interesting selection of cocktails which we made our way through one by one - by accident mainly as I don't think on our stay we actually received the drink we ordered (except for the lady bar man who made the best cocktails) The buffet was a combination of local cuisine and French so expect lots of pastries, tagines (not real raging just presented in the pot - believe me real tagine taste so much different and melts in your mouth), variety of salads which had unidentifiable ingredients. I have a number of allergies which the staff were able to accommodate - after some negotiation with the hotel manager who was not impressed that his staff had declined my earlier requests.

The spa was very good and we had a hamman on our first day.

The reason the hotel isn't 5* is that it is very tired - floor tiles that have come away, bathroom fixtures that don't actually attach to anything, lights that don't work - in darkness in the halls and outside dinning area - whilst some of the staff were very helpful some actually would make up there own rules on service - such as the pool side bar and cafe is supposed to be open until 6 and on more then one occasion the staff tried to close it early or refused service as early as 4:30 on one occasion and the children are literally allowed to do anything including boys who would quite literally drop their pants and pee in the bush next to your sun lounger and when you object we were asked by the staff not to say anything as it was the hotel owners family!!!! Not impressed at that.

So in all this hotel and our stay were nice but not deserving of the 5* it advertises.

Stayed: November 2017, travelled with friends
Thank Samantha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Les Jardins D, Directeur général at Les Jardins De L'Agdal Hotel & Spa, responded to this reviewResponded 6 January 2018

Dear Mrs Samantha A,
We would like to thank you for your nice email and for putting trust in our services
All the ambassadors of the "Jardins de l'Agdal" and me hope that we will have the pleasure to welcome you again very soon
Best regards
General Manager l Jardins De L'Agdal Hôtel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

Hotel very good
All the staff are good
Thanks to Mustapha,Boubkar,and the bar man Salim that looks after your every need will go to hotel again
Food and rooms very clean
The hotel is so marrakech
Easy access to the airport and central town

Stayed: November 2017, travelled with family
2  Thank tony88mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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