Upon arrival we were welcomed with mint tea & pastries and a demand for more money!
We had paid for our holiday in full at the time of booking and had a receipt which confirmed this. They insisted that we had to pay another 25 dirhams per person per night as a local "tax", previous reviewers have commented on this. On reading the notice in the room it appears to be the commission which the hotel pays to the booking agents. At the end of our stay they did not ask for the money as we had made our position clear. The description of the riad showed satellite tv, only the cables were present in the room. There were 3 hair driers to service all the rooms which took a number of requests to obtain. The staff were friendly but if you are expecting modern hotel standards this is not for you. There were no facilities to make a hot drink and the safe was small and easily portable & not even secured to the wardrobe shelf. The bed was the hardest and most uncomfortable we have encountered anywhere and the slope made it evident that the mattress had not been turned for some time. Washbasins were cracked and the plumbing basic, the taps were more like valves and the spouts were bent copper pipe The room was dark and the rugs faded. The positive is the location within a couple of hundred metres of the main square however this means a long trundle down alleys with the cases avoiding mopeds.
- Official Description (provided by the hotel):
- The RIAD DES EAUX ET SPA has an excellent location, being at walking distance from the Very famous Jam el F'na and the city's major attractions. Yet, inside the Riad you will find a quiet and pleasent atmosphere! Each of our rooms has a private bathroom with shower, and some even have a bath tube. Our goal is to satisfy all of our custumors' needs by providing toileteries, hair dryers, locks, TV and minifridge. All these conforts are Found in all of our rooms. Our confortable beds will make you feel at home. We give to our costumers all our profetionality and abilities, with dedication and a maximum of attention. In addition to that, our Riad also features what we see as an angle of Paradise: our Spa. Inside our traditonal hammam, you will experience a truly magical moment. Try the black soap eucaliptus gommage, the gassoul masc and end by a Relaxing massage done with the nutritious argan oil. Our breakfasts are prepared every morning with fresh and healthy products, and are abundant and savourly. If requested, it is even possible to degustate some of our cuisine for dinner. ... more less
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- Also Known As:
- Riad Des Eaux Et Hotel Marrakech