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“Lovely place”
Review of Riad Menzeh

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Riad Menzeh
Ranked #151 of 500 Hotels in Marrakech
Certificate of Excellence
Reviewed 26 October 2017

I spent 7 nights at the riad. Locationwise really good: not too far from the main attractions, and not too filled with tourists. No noise from the streets. The riad was really clean and aircondition in the room worked perfectly. Wifi worked pretty well. Breakfast was good. They don't have a printer, but I got help with printing the boarding passes.

The real jewels of Riad Menzeh is the staff; I had a really good time with Youssef and Abdou. They were making a long day, but both were always super friendly, helpful and had the time to chat. I was travelling alone, so it was really nice to have someone to explain about the culture, give restaurant tips etc. The next time I travel to Morocco, I'll definitely want to stay where ever these guys are working.

Some general tips: Book a taxi from the airport through the riad or ask them to meet you at the nearest square when you arrive. Seriously. Saves you from a lot of troubles. And downloading the offline Google Maps is a really good idea. Wouldn't have survived without it.

I booked the "2 days 1 night" trip to Zagora through the riad. Seeing the High Atlas Mountains, watching the Milky Way during night while listening to traditional music, camel ride, sunrise... It was all great. Definitely worth the money. But if you go there, make sure you have someone in the same car/minibus who speaks English AND French/Arabic. Our driver wasn't speaking English, but luckily there was a tourist who could translate what the driver was saying. And take enough money with you (the lunch restaurants were a bit pricey and you have to leave tips for guides in many places).

Stayed: October 2017, travelled solo
1  Thank Susanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 565 reviews

Reviewed 21 October 2017 via mobile

I very rarely write reviews on TA but this time I feel the urge to warn future travelers against choosing this place. I have travelled all around the world, staying from budget to luxury hotels, but I’ve never experienced such a terrible level of customer service before.
The first issue happened when I arrived to the Riad. I arrived very late and got what I believe the worst room they have, without A/C and opening from the courtyard. The guy running the Riad seemed to be quite annoyed by my late arrival, although I called the Riad two weeks before my arrival to make sure it wouldn’t be an issue. He told me he didn’t know about it since he and his friend had just recently taken over the management of the place. This explains the excellent reviews other travelers awarded to the previous management. Clearly, things have changed to the worst possible.
Next morning, after complaining about the inferior quality and cheaper room I received, the guy offered me to move to a Moroccan Room, the one I initially booked, although refused to compensate me for the previous night.
Later in the afternoon, I had trouble with my mobile boarding pass, so I asked him to print it out for me. As a printer wasn’t available, he promised to print it out in an Internet cafe.
Next day, upon checking out at 9am, he told me, whilst lying drunk in the same bed I slept in first night, he had forgotten to print it out as he had arrived late from a night out. If I had known he wasn’t going to do what I believe is an expectable favor from a hotel, I could have done it myself the previous day, instead of being charged €15 at the airport by a budget airline. Totally lazy and unhelpful attitude!!!
Then I gave him a phone number to call the taxi company I took from the airport. After roughly 45 minutes wasted waiting for the taxi, he said the company offers bad service and he cannot do anything about it, although I managed to call the same company from the airport, without any knowledge of Berber/Arabic/French. What an unacceptably rude and unhelpful attitude once again!!!
Considering the likelihood of missing my flight at noon, I had no other option but to ask for the Riad’s official transfer which was €15 for a 15-minute drive, which is roughly double than what I’d pay in Budapest for a similar ride. Clearly, the Riad takes a hefty commission from their transfer service, hence they are unwilling to arrange a different taxi.
All in all, I advise everybody to STAY AWAY from this place, unless you want your stay to be ruined by horrible customer service by rude and unhelpful staff.

Stayed: October 2017, travelled solo
4  Thank Bence P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

We couldn't have asked for a better Riad to stay in. The two hosts are such friendly guys, brilliant with kids. Superb breakfast. Great wifi. Close to main square (the walk to it is really good!) They allowed us to relax in their sitting area until our transfer back to essaouria later in the day. If you are coming to marrakech - stay here!

Stayed: October 2017, travelled with family
Thank Business_Stays2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

We stayed at Riad Menzeh for two nights whilst in Marrakesh and loved it.
It is located in a quiet part of the medina but is close to all the great attractions. The staff are welcoming and warm and we were offered a lovely fruit plate when we arrived late at night. The rooms are spacious, clean and decorated beautifully.We had the address loaded on google maps prior to arriving to prevent any hassle from finding the location. All in all a great stay and we will be recommending the Riad to all our friends and family visiting Marrakesh. They will also go out of their way to accommodate any special requirements such as an early breakfast due to an early departure.

Stayed: October 2017, travelled as a couple
Thank HNNEi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017

Located 10mins from the main square by foot, this riad is great especially if you want to see where/how the locals shop. The rooms are clean & comfortable. Wifi worked well. Breakfast was more than adequate. Their coffee is devine!!! Riccardo is charming, friendly & helpful.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank yeemai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Menzeh

Address: 34 derb El Arsa | Sidi Ayoub, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Airport Transportation
Hotel Style:
Ranked #151 of 500 Hotels in Marrakech
Price Range: AU$66 - AU$124 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Riad Menzeh 3.5*
Number of rooms: 5
Official Description (provided by the hotel):
Riad Menzeh is located in a small and peaceful street in the heart of Marrakech old city. 10 Minutes walk from the well known Marrakech main square of Jemaa el Fna, Riad Menzeh is the perfect place to enjoy this amazing city. Bernard and his staff will be happy to help you discover Marrakech the Red City of mysteries, sounds, smells and flavors. Activate your senses in this unique part of the world. Above all, we'€™d like to share with you our passion for this stunning and colorful city and its people, incredibly nice and friendly. Indulge yourself in a traditional spa massage over a steam bath and warm pore cleansing with scented black soap and ghassul (clay) in our private Hammam. To have an idea about what to do in Marrakech please feel free to have a look here : tripfrommarrakech com ... more   less 
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