I very rarely write reviews on TA but this time I feel the urge to warn future travelers against choosing this place. I have travelled all around the world, staying from budget to luxury hotels, but I’ve never experienced such a terrible level of customer service before.
The first issue happened when I arrived to the Riad. I arrived very late and got what I believe the worst room they have, without A/C and opening from the courtyard. The guy running the Riad seemed to be quite annoyed by my late arrival, although I called the Riad two weeks before my arrival to make sure it wouldn’t be an issue. He told me he didn’t know about it since he and his friend had just recently taken over the management of the place. This explains the excellent reviews other travelers awarded to the previous management. Clearly, things have changed to the worst possible.
Next morning, after complaining about the inferior quality and cheaper room I received, the guy offered me to move to a Moroccan Room, the one I initially booked, although refused to compensate me for the previous night.
Later in the afternoon, I had trouble with my mobile boarding pass, so I asked him to print it out for me. As a printer wasn’t available, he promised to print it out in an Internet cafe.
Next day, upon checking out at 9am, he told me, whilst lying drunk in the same bed I slept in first night, he had forgotten to print it out as he had arrived late from a night out. If I had known he wasn’t going to do what I believe is an expectable favor from a hotel, I could have done it myself the previous day, instead of being charged €15 at the airport by a budget airline. Totally lazy and unhelpful attitude!!!
Then I gave him a phone number to call the taxi company I took from the airport. After roughly 45 minutes wasted waiting for the taxi, he said the company offers bad service and he cannot do anything about it, although I managed to call the same company from the airport, without any knowledge of Berber/Arabic/French. What an unacceptably rude and unhelpful attitude once again!!!
Considering the likelihood of missing my flight at noon, I had no other option but to ask for the Riad’s official transfer which was €15 for a 15-minute drive, which is roughly double than what I’d pay in Budapest for a similar ride. Clearly, the Riad takes a hefty commission from their transfer service, hence they are unwilling to arrange a different taxi.
All in all, I advise everybody to STAY AWAY from this place, unless you want your stay to be ruined by horrible customer service by rude and unhelpful staff.
- Official Description (provided by the hotel):
- Riad Menzeh is located in a small and peaceful street in the heart of Marrakech old city. 10 Minutes walk from the well known Marrakech main square of Jemaa el Fna, Riad Menzeh is the perfect place to enjoy this amazing city. Bernard and his staff will be happy to help you discover Marrakech the Red City of mysteries, sounds, smells and flavors. Activate your senses in this unique part of the world. Above all, we'€™d like to share with you our passion for this stunning and colorful city and its people, incredibly nice and friendly. Indulge yourself in a traditional spa massage over a steam bath and warm pore cleansing with scented black soap and ghassul (clay) in our private Hammam. To have an idea about what to do in Marrakech please feel free to have a look here : tripfrommarrakech com ... more less
- Reservation Options:
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