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All reviews room service concierge staff pool area beautiful hotel kids club hotel management star hotel the location is perfect jemaa el spa luxury hammam
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Reviewed 11 June 2021 via mobile

While the layout of this hotel was confusing and I got lost more times than I’d like to admit (somehow managing to use a different elevator every time I left my room), it was all worth it for the beautiful hotel and amazingly spacious room. I loved the many rooms within the room- including a large closet area, toilet room, and separate rooms for the bath and shower. The porch looking over the pool was a nice addition as well. The only downside was the music and noise coming from the pool area late into the night.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank 705lilyr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 May 2021

We had an enjoyable stay at the hotel. Everything from check in to check out was exceptional. We found all of the staff to be welcoming and attentive. A special thank you to Mohamed and Yassine at Le Wardya pool side restaurant for your hospitality. Your meal suggestions, refreshing mint tea and pastries were wonderful. The concierge staff, especially Khadija, coordinated PCR testing and same day receipt of results which was required for our flight home. Meals taken at the hotel were delicious and plentiful. The location within the Medina walls was perfect which enabled us to visit many sites on foot. We would definitely stay at this property again and will recommend it to family and friends traveling to Marrakech. This was our first experience with a Barriere property and will look forward to staying at others as we travel.

Date of stay: May 2021
Thank 670margaretf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rachid Assoudi, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this reviewResponded 2 June 2021

Dear Guest,

We would like to thank you for your feedback. We hope that you had a safe trip back to home.
The entire team will be most happy to welcome you back at the Naoura Barrière Marrakech.

We wish you the very best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2021 via mobile

Our 5 night stay at the Naoura Barriere hotel got off to a bit of a rocky start because of room cooling issues. BUT...the way hotel management handled the situation was top notch. We were moved to a larger Riad, top management apologized personally for the situation and from then on our stay was nothing short of perfect.

The food was top notch at the breakfast buffet, dinner and room service were also excellent. The Spa was heavenly and everyone enjoyed their massage and hammam very much. The Kids club offered a great variety of activities for the 5y and 8y olds in our group. This being the COVID era, I have to mention how thorough the cleaning staff was, and how masks / physical distancing etc were the norm everywhere in the resort - we felt very safe at all times.

Last but definitely not least, the staff - what made this stay, and any stay really, so memorable and outstanding was the incredible staff. Every single person we encountered, from the cleaning ladies to the servers, room service folks (shoutout to to Younes!), the reservation manager (thanks again for everything Selma!), and management (shoukran encore mille fois, Hicham and especially to you. Mr Rachid!), everyone went above and beyond to make sure our stay was as comfortable as possible, catering to our every ask & need, and truly made us feel home. Bravo!

We enjoyed our stay so much we got our cousins to book a couple of nights at the Naoura Barriere, and they were graciously upgraded (double upgrade!) - I didn’t even have to ask for it when I booked their room.

A million thanks to everyone at the Naoura Barriere for your fine, fine, fiiiiine service! Keep it up!

Date of stay: May 2021
Trip type: Travelled with family
Thank Themadkarimu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 November 2020

It was my second time at the Naoura Barrière, with a great service, fantastic swimming pool, great rooms. Special thanks to Mohammed from the staff ! The location is perfect, 10mn walk from Jemaa El Fna.

Date of stay: November 2020
    • Value
    • Sleep Quality
    • Service
2  Thank mushu1111
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 November 2020 via mobile

I had the chance to stay for one night only at Le Naoura barrière with the family. In every nook and corner of the hotel , you feel, smell and touch luxury , not only of the place itself but more importantly the genuine care and attention to details from each and every associate of the hotel. Few names that I remembered who went out of their way to make my family comfortable and relaxed . OMAR Tazi the reservation manager , hicham - director of rooms , Lahcen of the pool bar , the housekeeping lady ...what makes this hotel successful is the omnipresence of their young GM- Rachid who is roaming around talking to guests and motivating his staffs to give the best of themselves to their guests ! Kudos to the Moroccan management team who works so relentlessly to ensure the comfort of their guests . I will come back soon for a longer stay .

Date of stay: October 2020
Trip type: Travelled with family
2  Thank othelo73
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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