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All reviews customer oriented nice hotel business trip stayed for nights tagine special thanks clean rooms rida othman wok casa airport taxi reception morocco
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Reviewed 23 December 2017 via mobile

Stayed at Ibis Casa for 3 nights for business purposes. Hotel is a bit away from the center of Casablanca but was good to me since the HQ that I work with is so close to hotel. Just a few meters away. Hotel is clean, not bad. Good for the business travellers. Thanks.

Date of stay: December 2017
Trip type: Travelled on business
1  Thank Kemal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOURIA E, General Manager at Ibis Casablanca Nearshore, responded to this reviewResponded 26 December 2017

Dear guest ;

We very much appreciate your comments regarding your stay at the Ibis Casablanca Nearshore. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

The room was cozy, modern, well equiped and very clean and quiet. The breakfast was more than adequate but the attendant was not very helpful. I appreciated that smoking was prohibited in the entire dining room. Finally, the price was very fair for the offering.

Room tip: Near the airport and road to Marakech but a bit far from the city center
Date of stay: November 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank pan0ramac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOURIA E, Directeur général at Ibis Casablanca Nearshore, responded to this reviewResponded 12 December 2017


Dear Guest ;

We very much appreciate your comments regarding your stay at the Ibis Casablanca Nearshore. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

We were staying for two nights for business. Our work is 5 minutes walking.
The hotel seems over booked so they suggest to go to another hotel 20 minutes away!
Hot Discussions, staying stoicism and saying this is not acceptable they had three rooms for us! It took half an hour!
Bad hospitality!

Date of stay: November 2017
Trip type: Travelled on business
Thank MacFarlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOURIA E, Directeur général at Ibis Casablanca Nearshore, responded to this reviewResponded 25 November 2017


Dear Guest ;

Thank you for taking the time to tell us about your experience at the Ibis Casablanca Nearshore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

Simply a disgrace to the Hotel industry.
I arrive at 11:30 PM after a very long trip with my confirmed reservation printed in hand. Front desk says sorry no rooms. Other guests extended their stay so he has no room for me. The genius solution proposed was to put me in another IBIS in a nearby city whereas the office is at 3 minutes by foot from this hotel.
Simply a disgrace to the industry In is name and country!

Date of stay: November 2017
Trip type: Travelled on business
Thank Ahmed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOURIA E, Directeur général at Ibis Casablanca Nearshore, responded to this reviewResponded 25 November 2017

Dear Guest ;

Thank you for taking the time to tell us about your experience at the Ibis Casablanca Nearshore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017

The trip was up to our expectations. The hotel is very beautiful and could not be better located. The pool is superb. We ate like royalty and were pleasantly surprised by the decor. It was a very nice trip!

Date of stay: October 2017
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
Thank watsonmorgan75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOURIA E, Directeur général at Ibis Casablanca Nearshore, responded to this reviewResponded 24 November 2017



Dear Guest ;

We very much appreciate your comments regarding your stay at the Ibis Casablanca Nearshore. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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