We booked this hotel mostly to have a place to leave our bags and be able to shower during a long layover in Casablanca. While all of the hotel staff wore badges saying that they spoke English, their English was so poor that we were mostly unable to communicate with anyone that worked there. As an American traveling, I don't expect that everyone speaks English but, don't falsely advertise this by marking it on all of the front desk staff's name tags. One of the reasons we chose this hotel was that they stated they had an airport shuttle. When we asked about booking this, the woman working seemed very confused. She finally said she would confirm it and the cost would be 300 MAD fixed. When we went down to the lobby to meet the shuttle, the man working behind the front desk said something to the bellman who went running outside. We confirmed with the front desk guy two more times that the price was 300 MAD fixed. The bellman came back with a taxi (van) and told us that was our shuttle. When we got in, the taxi driver told us the cost was 450 MAD. We're not sure if they actually had a shuttle and forgot to schedule it or if this is how they usually provide "shuttle" services, as if we couldn't hail a taxi by ourselves. Regardless, they did not let the taxi driver know the fixed price we were promised 3 different times. It should also be noted that while we were waiting for the "shuttle", a woman arrived to check in and complained about how long she had been waiting at the airport for the hotel shuttle that she booked to get her to the hotel. Outside of the struggles, the hotel was very outdated and dark and reeked of cigarette smoke. Aside from the easy access to the Medina, I would not recommend staying here.