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“Revamped Menu, So-so Service”

Chili's Grill & Bar
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Ranked #41 of 394 Restaurants in Aurora
Cuisines: American, Southwestern, Barbecue, Mexican
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Restaurant details
Good for: Bar Scene, Child-friendly, Groups
Description: Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.
Reviewed 13 April 2016

We visited around 8 pm on a weeknight. The restaurant was fairly busy when we were seated but by the time our drinks came, less than half full. We waited a very long time for our drink order to be taken. Sodas were out quickly but the bar drinks took a long time too. After delivering our drinks, the waitress had to be flagged down to take our order. I thought maybe we were supposed to order on the little tabletop machine, but ours was not working. Once she took our order, our first course (only salads) took over 10 min to be brought to our table - with the incorrect salad dressings. Our appetizer of fried pickles came after the salads. Within 2 min of the appetizer being brought, our entrees were delivered. Not how people who order an appetizer expect to be served at all! The biggest issue though was that one of our entrees (we were a group of only 4 so it should not have been too hard) was missing. The server said someone else took that entree by mistake. So, we waited another 20 min for his food to be brought. We had to call a manager over to get our drink refills because the server never did come back by and ask. We had to request the missing entree be comped, that was never offered. We usually eat here two or three times a month. That won't be happening again. Complete fail on service.

Menu has been revamped and is mostly higher spiced choices now. Two of our entrees were too covered in Mexican spices to be enjoyable but we got through them with lots of soda refills. Ironically enough, the chili, which should be a bit spicy, was bland and uninteresting.

Probably won't go back.

Date of visit: April 2016
Thank Sherrie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (46)
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20 - 24 of 46 reviews

Reviewed 11 March 2016 via mobile

Had some pasta and burgers .. Triple sampler was good but my burger bun was a bit dry. Waiter was friendly and polite but wished I would have seen him more then we did .. Should have ordered mayo .. I probably wouldn't come to this chili's again.

Date of visit: March 2016
Thank Jack50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2015

Sat in bar area. Seemed overwhelmed. Food was good. 2 for 20 is a good deal. Fajitas and sirloin was good. Fried pickles were good too. Service was just a little off

Date of visit: October 2015
Thank CapitalZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2015

Chili's is one of those places that has consistently good food. My favorite is the bean eggrolls (although I can't remember what they are called). The service is usually good. The chocolate cake with ice-cream is excellent. Coffee is good. Cocktails are WAY to small for the price charged, that is, in comparison to other similar restaurants.

Date of visit: June 2015
Thank 12CaroleLouise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2015 via mobile

A pretty good Chili's with good service! Burgers were good. Seemed clean and Parking was plentiful. Food was hot and on time.

Date of visit: September 2015
Thank Jack50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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