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Reviewed 7 December 2017

My family stayed in this hotel during a recent trip to Augusta area for a funeral. This hotel was a great choice.
Comfortable rooms, very clean, eager to please staff, and not too pricey.
We were able to use the club level gathering space to get together as a family after the funeral, during happy hour, and to have breakfast together before leaving.
The lobby was also a good meetup place although a bit noisy and busy, especially during times that the steakhouse restaurant is in operation.

  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank noriboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kat J, General Manager at Sheraton Augusta Hotel, responded to this reviewResponded 2 February 2018

We are glad we were the perfect fit for your family. Its nice to hear that in this emotional time we could help in making everyone more comfortable and relaxed. Thank you for your review and we hope if you ever travel back to Augusta you will come back to see us.
Thank You,
Kat Johnson

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Reviewed 7 December 2017

The Sheraton in Augusta is an above average hotel. There was a slight odor in the hallway and the chair in our room was stained. The toilet handle fell off and the bed was soft and slightly lumpy. But, we stayed there for three nights and the pet fee was $50. You can't beat that. The staff was very friendly and the grounds were well kept. The room was clean (except for the stained chair) and morning coffee was plentiful. Overall, the positive aspects of the hotel outweigh the bad and I will probably stay there again.

Stayed: December 2017
Thank KCave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kat J, General Manager at Sheraton Augusta Hotel, responded to this reviewResponded 2 February 2018

Thank you so much for giving feedback. Feedback like yours allows us to continue to make the Sheraton Augusta an above average hotel. We hope that you will stay with us again during your travels to Augusta so that you can see we took your comments to heart to better future guest experience.
Thank you,
Kat Johnson

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Reviewed 10 November 2017

I spend weeks at a time at this hotel on the cub level. I love the upscale rooms and the amenities of being on the club level. Worth every bit of the extra for the upgrade. I guess the only negative all be it very minor is the ironing boards in the room are small.

Room Tip: Club Level
  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank jayj131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kat J, General Manager at Sheraton Augusta Hotel, responded to this reviewResponded 2 February 2018

Thank you for your continued loyalty to the Sheraton Augusta. We are thankful for guests like yourself that make our hotel they home away from home. We hope you will continue to spend your time away here with us.
Thank you,
Kat Johnson

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Reviewed 30 October 2017 via mobile

Was on club level. Room is nicely appointed, clean and roomy. Has a fridge. Typical club level drinks and apps which usually suffice as dinner! Lighting in bathroom is a tad dark. Good location right off I-20.

Stayed: October 2017, travelled on business
Thank COsporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kat J, General Manager at Sheraton Augusta Hotel, responded to this reviewResponded 2 February 2018

We are glad you enjoyed your stay on the the club floor. We hope next time travel brings you back to Augusta you will again choose the Sheraton Augusta for your accommodations.
Thanks
Kat Johnson

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Reviewed 19 October 2017

This is a nice hotel located relatively near downtown and the medical center. We like the locating because it's not too far from good restaurants and shopping but also near the neighborhoods where friends and family live.

This hotel is typical of most Sheraton hotels, the rooms are clean and comfortable and the lobby has a very nice bar which stays open past 10pm. We only stayed for one night this trip but we will stay here again on return trips to Augusta.

My only complaints were that the A/C didn't cool the room well enough. The wall thermostat didn't seem to work while the controls on the unit were also a bit off (I couldn't find a way to keep the fan running). The other little complaint is that the comforter has some kind of liner that sounded like cellophane which was very annoying. The bed itself was very comfortable but we kept hearing the crinkling sound all night.

  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank smdaigle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kat J, General Manager at Sheraton Augusta Hotel, responded to this reviewResponded 2 February 2018

Thank you for taking the time to write a review. We appreciate that great score and detailed comments. We hope you will be back again to stay with us again so that you can see that we have made the appropriate changes to correct your complaints.
Thank you,
Kat Johnson

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