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All reviews city mall room was spacious central america felt very safe susana floor beds transit sps fridge neighborhood flight airport
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2 - 7 of 63 reviews
Reviewed 8 October 2017

These guys are terrific. Not only are the rooms clean, beds very comfortable and bathrooms super modern & clean, but being near the City Mall makes it easy to take in some shopping or visit the food fair (try La Crepiere on 2nd floor near the food fair- love it). And there is a good Chinese restaurant below the hotel.
Here's a recent example of how much they value customer service -and I can give you many more. I had lost a bag in transit with Aeromexico. made a claim and after numerous emails and trying to contact them with the number they gave me, Susanna and her staff took it on to trace down a local number to contact and finally managed to talk to someone and arrange for the bag to be delivered to the hotel. As we'd already left, she then arranged to have it shrink-wrapped (to make sure no one could get into it) and have it delivered to where we were in Trujillo.Now that's service!

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Curds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2017

Las Cascades was a lovely hotel. The neighborhood wasn't perfect, but we felt ok taking walks and there were restaurants and pharmacies nearby. The breakfast was buffet style and tasty. The hotel was nicely decorated, the beds and showers were perfect, the room was spacious, and there was a coffee machine downstairs so we could get coffee or espresso anytime. The reception people did not speak English very well, but were very helpful. We had a little trouble hooking up to the Internet network, but once we figured it out we had a very strong signal for our entire stay.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Terri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2017 via mobile

Very accommodating staff. Rooms were well appointed and clean. A/c was wonderful. Rented a suite for business meetings and staff also arranged the breakfast area for a meeting for a larger group. Would highly recommend.

Stayed: May 2017, travelled on business
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2017 via mobile

The room was nice and spacious and very clean. Had to ask for a fridge though. The free breakfast is very basic and not many staff speak English. The location is good close to the mail though. There isn't anything to see in the city so just stay 1 night.

Stayed: May 2017
Thank DaleL943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2017

great rooms and beds near all sites. meals available on site and close to many restaurants. Car rentals is available streets have no signs. Children do come up to tourists for food and money. Power does go out from time to time to conserve energy most business have power generators.

  • Stayed: May 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Yves L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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