We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (53)
Filter reviews
53 results
Traveller rating
17
14
10
8
4
Traveller type
Time of year
LanguageAll languages
More languages
17
14
10
8
4
See what travellers are saying:
Filter
Updating list...
2 - 7 of 53 reviews
Reviewed 29 June 2016

What a dump.First let me say that all the staff are friendly.Internet is the worst,when you complain,their excuse is,one day is the rain,next is the wind,earthquakes,act of God or what have you.The kitchen would never pass minimum standards for safety,or higiene anywhere on the Planet.Noisy place,mainly from lack of respect from traffic and thugs revving their bikes and cars at 2am.Will never stay at this low low low grade 4 star,can you imagine,4 star joint.Check in at your own risk

  • Stayed: June 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank Joe c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingManager2016, Director de Relaciones Públicas at Suites Reforma Apart Hotel, responded to this reviewResponded 19 August 2016

Dear Guest: Sorry for the Internet issues, but it was due to a problem with our Internet supplier. It was solved. About our kitchen, we are remodeling our units to serve you better.

Regarding the noise, we have suites with insulated windows.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2016

good location, safe area of the city
has restaurants nearby and pubs
The hotel staff became my tour guide, really they know the city very well and the rest of the country.

breakfast is good

The hotel is clean

  • Stayed: March 2016, travelled solo
    • Value
    • Cleanliness
    • Service
Thank alex w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingManager2016, Gerente at Suites Reforma Apart Hotel, responded to this reviewResponded 18 March 2016

Dear Guest, thank you for your comments which motivate us to give an extra mile...

We hope that in your next trip to Guatemala, you are going to stay with us!

Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2015

This hotel is home away from home. I have stayed there on many occasions and recommend it to everyone. Exceptional staff. In a very safe area , favorable for taking walks while breathing the crisp Guatemalan air

  • Stayed: December 2014, travelled on business
    • Value
    • Location
    • Service
Thank joe968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel F, Gerente at Suites Reforma Apart Hotel, responded to this reviewResponded 19 March 2015

Dear Guest:

Thank you for valuable opinion, which motivate us to improve.

We are pleased with your comments, and we are looking forward to receiving you in your next trip.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2014 via mobile

The location is amazing; almost everything is at walking distance. Fontella Plaza, The Zoo, shopping centers (malls) ETC..... The price is extremely cheap compared to the major hotels chain near the area. Great services and the friendliness of the staff. The housekeepers are very friendlys...so happy to have customers staying at this hotel. I RECOMMEND THIS HOTEL FOR ANY FOREIGN.

Stayed: October 2014, travelled with family
3  Thank Botonrodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel F, Gerente at Suites Reforma Apart Hotel, responded to this reviewResponded 3 February 2015
Google Translation

Estimado huésped:

Agradecemos los comentarios positivos acerca de su experiencia en Suites Reforma, puesto que nos motivan a seguir ofreciendo un servicio con excelencia.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

We were in a jam since everything else in the zona viva was full. So were thankful we could get a room at this place. BUT we checked out the very next morning and went elsewhere after the bottom of my daughters feet were jet black after walking around on the carpets for ten minutes AND the hot water in the shower lasted less than three minutes. Service was very nice, although they told us they would need to charge us for an additional person in order to bring us a sheet for my daughter to sleep on the couch, and they charged us for each bottle of water....none is on the house. One positive is that the kitchen is well appointed, and the suites are spacious.

Room Tip: You can do better.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GuatemalaPCV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews