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“Nice hotel with friendly staff”

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Real InterContinental Guatemala
Ranked #1 of 47 Hotels in Guatemala City
Certificate of Excellence
Dallas, Texas
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nice hotel with friendly staff”
Reviewed 24 March 2012

I went to Guatemala City for a work trip and the client put me in this hotel. The lobby is very open and pleasant and the front desk spoke very good English to me when I needed anything.

The room was a large and open with a nice bathroom as well. The in house Internet was fast with a daily option or a weekly option for purchase.

One warning... there is no complimetary water offered to guests. With the clean water issue, I had to make sure I bought water out and then brought it back to the room.

I will stay at this hotel if I am asked to return to Guatemala.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Texasscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petrusguate, General Manager at Real InterContinental Guatemala, responded to this review, 27 March 2012
Dear "Texasscout"
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Your comments regarding our front office staff is very pleasant and I am happy to notice that you enjoyed your stay with us. I will pass over your comment to the Front Office Supervisor.
I understant your point of vue for the free bottle of water, We do have this service gratis for the guests who possess the "Ambassador" card which can be baught in any Intercontinental Hotel.
Looking forward of perhaps welcoming you again in Guatemala City
Kind regards
Pierre Berthier General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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982 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Schnecksville, Pennsylvania
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2012

Although I do not usually stay at 5 star hotels, due to the cost, I am here with a group so I get to experience it. This hotel staff can not do enough for you. Very professional and extremely friendly. Most speak English, however they allow me to try out my basic Spanish skills with much helpfulness on their part.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marylou P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petrusguate, General Manager at Real InterContinental Guatemala, responded to this review, 25 March 2012
Dear Marylou
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Your comments regarding our staff is very pleasant and I am happy to notice that you enjoyed your stay with us.
We know that we are a bit more expensive than some other hotels from the city, that's why we are giving what we call in Intercontinental Hotels this "extra mile" for our guests and want them to have a great experience with us.
Looking forward of welcoming again in Guatemala City
Kind regards
Pierre Berthier General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laramie, Wyoming
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 March 2012

Our team stayed three times at the Intercontinental Hotel during 2010 and 2011 for a total of five weeks. We had a good experience in all regards with respect to accommodations, meals and conference room facilities. The staff was always courteous and responsive to our requests and helped make our rigorous work schedule as enjoyable as possible. The rooms were comfortable with large beds with a desk spacious enough to accommodate a laptop, peripherals and paperwork. The Internet connection speed was adequate for normal work activities.

The Intercontinental has a superb breakfast buffet that includes a fruit station where a wide variety of fruits are freshly cut and peeled according to the guests’ request. The hot steam tables have an extensive assortment of both traditional and local specialties. There are also fine cheeses and cold cuts available which are rotated every day. There are always at least three different fresh juices, however these are often mixed with sugar which rendered them unpleasantly sweet. That said, guests can request that the fruit station squeeze fresh juices for them if they are not in a hurry.

The lunch and dinner fare at the main restaurant were unremarkable and service was a bit slow. However, our group enjoyed numerous meals at the hotel’s Tanoshii Japanese restaurant. My favorite dish which I ate on more than one occasion was the shrimp and vegetable tempura. There were also a number of tasty vegetable and rice dishes. The Tanoshii is open fairly late at night, which was a big advantage for those of us working long hours. The only detraction from an otherwise top notch experience was the fact that the Tanoshii laces some of its dishes with generous amounts of MSG to enhance the flavor, which can be a problem for people who are allergic to the substance.

Although the conference room facilities were excellent, the catered food that was delivered to us was mighty grim, consisting mainly of soggy, doughy sandwiches and other unappetizing fare, so much so that many team members chose to go eat lunch at a nearby restaurant. The hotel is conveniently located in the Zona Viva where there are many other restaurants where guests can experience a variety of Guatemalan and international cuisines.

The hotel has a large outdoor heated swimming pool where guests can swim laps and get some after work exercise. They can also relax in the jetted tub located next to the pool. There is a bar in the lobby which offers live music and dancing. It is loud, so make sure that you request a room that is not directly above it.

The fact that our team returned to the Intercontinental for two additional stays is testimony to the fact that we were satisfied with the hotel.

Room Tip: Request a room with a poolside view rather that a street view. The upper tend tend to be the quietes...
See more room tips
  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chupi_Chupacabra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petrusguate, General Manager at Real InterContinental Guatemala, responded to this review, 5 March 2012
Dear "Chupacabra"

Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Your comments regarding our Food & Beverage service from our japonese Tanoshii,the international restaurant Cafe de la Paix and from the banquet service are very helpfull and I already forwarded them to the concerned staff in order see our area of opportunities and improve our service especially with the banqueting departament.
As I believe that your are from the Healing Hands group, I will make sure that we get your expectation this week.
Thank you again for helping me improving our service
Kind regards
Pierre Berthier General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2012

The hotel in zona 10 is great. Very safe if you are traveling alone, which I do not recommended anyone to do. They have a wonderful Italian restaurant in the lobby area as you enter on the right hand side with excellent service. The rooms are a bit small for the price.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lhaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petrusguate, General Manager at Real InterContinental Guatemala, responded to this review, 5 March 2012
Dear "Ihaan"
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Your comments regarding our japonese Tanoshii, international restaurant Cafe de la Paix are very kind and I will pass your comments to our Chef and waiters.
We know that we are a bit more expensive than some other hotels from the city, that's why we are giving what we call in Intercontinental Hotels this "extra mile" for our guests and want them to have a great experience with us.
Looking forward of welcoming again in Guatemala City
Kind regards
Pierre Berthier General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Napa, California
Level Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 January 2012

Stayed here 3 nights on a business trip. Service was impeccable - arranging pickup at the airport, dining at Tanoshii and Cafe de la Paix (food was superb), and arranging for a tour of Pacaya on my day off. My room was very spacious (especially with the extra additional living room) and clean, but unfortunately didn't have a view. Overall, the quality of the Intercontinental is among the best. What impressed me most was the personalized service, I would definitely recommend staying here.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petrusguate, General Manager at Real InterContinental Guatemala, responded to this review, 31 January 2012
Dear Sir, Dear Madam,
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Your comments regarding our japonese Tanoshii, international restaurant Cafe de la Paix are very kind and I will pass your comments to our Chef and waiters.
Looking forward of welcoming again in Guatemala City
Kind regards
Pierre Berthier General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Real InterContinental Guatemala

Property: Real InterContinental Guatemala
Address: Calle 2-51 14 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Phone Number:
Region: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Guatemala City
#1 Luxury Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#2 Family Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Price range (per night): $214 - $417
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Official Description (provided by the hotel):
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options, a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailormade cocktails. Guests can relax in our renovated spa or exercise at our fitness center open 24 hours in its new location overlooking the heated pool and a view of the city. Our recently renovated 239 rooms are designed to fulfill the needs of today's global traveler; streaming speed Internet access, soundproof windows, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock, mobile docking station, wireless telephone and more. Real InterContinental Guatemala is just 4 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away. ... more   less 
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City

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