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Reviewed 2 February 2018 via mobile

I have stayed here multiple times over the years. I have also stayed at the Westin, the Barcelo and others. The Tikal Futura is the best! The service is great! There is a service manager in the Hibiscus restaurant named Jesus. Absolutely the best server ever! Always a pleasure when I get to see Jesus! Also the hotel manger Pablo Ybarra is the best hotel manager I have encountered! I have stayed in many hotels all over the world and Pablo is doing an amazing job! The rooms are spacious and clean. The hotel has been recently updated and it looks great. Don’t waste time going any where else when you are looking for a place to stay in the City!

Stayed: February 2018, travelled with family
Thank Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this reviewResponded 6 February 2018

Dear Guest,

Thank you for taking the time to share your experience at Grand Tikal Futura Hotel.

We are very pleased to know that you enjoyed your stay at our Hotel and we appreciate your compliments on our guestrooms and facilities. Our only priority is always to provide our guests with a genuine hospitality experience!

We will share your comments with our staff and we hope to have you again as our guest!

Kind regards,

Leonel Villasmil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

This hotel victimizes clientèle. I was charged for a shower door they claimed was "cracked'. I never saw a crack, and the door was in perfect condition when i showered and shut the door as checking out. 2 days later a $517 charge on my credit card. i disputed the charge, but card companies accept hotel complaints when it comes to claiming damages. 64 year disabled man smashing shower doors? get real. Avoid like the plague.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank X3332KCwilliamg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this reviewResponded 7 February 2018

Dear Guest,

Thank you for taking the time to share your comments. We value your feedback and it helps us to improve our service.

We would appreciate if you could provide us with more information about your experience to pybarra@grandtikalfutura.com.gt.


Sincerely,

Leonel Villasmil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018 via mobile

This hotel offer a wonderful open concept, no dark hallways here. My room was huge and well appointed. My diner of octopus carpaccio and fish (robalo) was fantastic. The fish came with mash potatoes and honey glazed onions.....yum!

Stayed: January 2018, travelled on business
Thank adolfo50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this reviewResponded 30 January 2018

Dear Guest,

Thank you for taking the time to share your experience at Grand Tikal Futura Hotel.

We are very pleased to know that you enjoyed your stay at our Hotel and we appreciate your compliments on our guestrooms, facilities and dining experience at Hibisbus Restaurant.

We will share your comments with our staff and we hope to have you again as our guest!

Kind regards,

Leonel Villasmil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018 via mobile

Very beautiful hotel. Stayed several times before. All staff were very professional. Rooms were very nice. All double beds. A little hard but that seems to be the normal in Guatemala. Checking in can be slow. Make sure room is under your name. Difficult to switch room names

Stayed: January 2018, travelled on business
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this reviewResponded 30 January 2018

Dear Guest,

Thank you for taking the time to share your experience at Grand Tikal Futura Hotel.

We are very pleased to know that you enjoyed your stay at our Hotel and we appreciate your compliments on our guestrooms and facilities.

We will share your comments with our staff and we hope to have you again as our guest!

Kind regards,

Leonel Villasmil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

We’ve stayed here more than a dozen times. Rooms are spacious and beds very comfortable. Especially like the Spa area with jacuzzis, steam and sauna rooms and pool. And then there’s the scrumptious buffet.

Stayed: December 2017, travelled as a couple
Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this reviewResponded 5 January 2018

Dear Guest,

Thank you for taking the time to share your experience at Grand Tikal Futura Hotel.

We are very pleased to know that you enjoyed your stay at our Hotel and we appreciate your compliments on our facilities and dining experience at Hibisbus Restaurant.

We will share your comments with our staff and we hope to have you again as our guest!

Kind regards,

Leonel Villasmil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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