The condo shown in the photographs was not the condo we were given. We paid for a week's stay in the listed condo #260316 on the Vacation Rentals By Owners (VRBO) website. However, once we arrived management on the property placed us in a different, substandard condo. We were told that the condo that we agreed to rent was not available - that the owner had reserved a different condo for us through a different vacation rental company (not VRBO). The owner did not return our calls or the calls of property management to resolve the issue. So we were stuck with a substandard unit with no other options (It was spring break, peak season). Ambergris Caye is a small island and all of the nice resorts were fully booked. The property itself, Caribe Island Resorts, is very nice. It is right on the beach and is very well-kept. It is 2.5 miles from town (a 15-min. ride on the $250/week golf cart rental). The property manager seemed nice and seemed sympathetic to our situation, but maintained that there was nothing he could do since the owner of the condo specifically reserved the condo that we were given. Nothing in the listing stated that we might be given a substitute condo.
Although the exterior of the property was very nice, one of the owners was doing renovations and the windows were also being replaced in several of the units. Everyday for half the day we had to listen to the grinding of loud power tools as we lounged by the pool or took a nap in our condo. The condo we were supposed to get is a first floor condo. We were placed in a condo on the third floor. Inside the condo the situation just got worse. The refrigerator had rust all over it. There were stains on both sides of the sofa cushions. The metal pans on the stove were covered in foil. The bedroom had no curtains or shutters. We had to hang a raggedy blanket over the window for privacy. Every item in the condo looked like it came from a garage sale. The sheets/blanket in the bedroom were very thin - reminiscent of military-issued bedding. The pots & pans in the kitchen were so cheap that I could bend the metal easily with my hands. The listing said there would be a HD television. Not so. The condo has potential as the view from the balcony is spectacular. With a small investment, it actually could be nice. Be aware that you may not get the condo advertised. Had we known that, we would have made reservations elsewhere.
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