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“Oh No!”

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One Ocean Resort & Spa
Ranked #1 of 3 Hotels in Atlantic Beach
Certificate of Excellence
Reviewed 28 February 2017 via mobile

I stayed here for a 3-night business trip. Upon arrival, the appearance of the hotel is amazing. However, the layout of the hotel is a little weird and I was NOT satisfied with my room. Once I got to my room on the 8th floor that had sealed windows, I noticed a bug on the headboard. Completely freaked out by this, the bellman came to check out what the insect was. He claims that bugs often fly in the hotel. The problem is this bug had no wings and looked more like a bedbug. After expressing how uncomfortable I would be staying in the room for several days, I was moved to another room with a barely working AC. The AC was a better problem to have than bugs in your bed. The food and the drinks are overpriced (which is what to be expected at a resort). Your money is being spent on having a docent and the appearance of a nice hotel.

Stayed: February 2017
2  Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Mariotti, General Manager at One Ocean Resort & Spa, responded to this reviewResponded 10 March 2017

Christina, thank you for sharing your experience at One Ocean Resort & Spa. I sincerely apologize for the experience you had with your recent visit. I assure you that we take guestroom cleanliness and working order of our cooling systems very seriously. Additionally, we immediately call out our professional pest control company anytime there are bug sightings to control these issues from escalating, The issues you expressed were looked into immediately by our Executive Housekeeper and Chief Engineer to avoid a similar issue in the future. I hope that you might give us another chance to prove to you that the experience you had with us is not a typical one.

Best regards,
David Mariotti

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152 - 156 of 1,117 reviews

Reviewed 27 February 2017

This hotel has restored my faith in American hospitality. Having generally stayed in Hiltons and other chain hotels, we decided to try something different for my wife's 30th birthday after various not so good experiences. We were not disappointed with One Ocean!

The hotel is beautiful and the staff were great. We had a stunning room on the top floor as requested, with balcony overlooking the beach. The bed was extremely comfortable and the room was well-appointed with chaise longue, a lovely bathroom and nice toiletries.

On arrival we had already been checked in so could go straight to our room. I had told the hotel via email that it was a surprise stay for my wife's birthday, and they had kindly put two small bottles of champagne in our room and card, which was a lovely touch.

The pool area was lovely and quiet, with direct access to the beautiful beach. The location of the hotel is awesome - beach views and walking distance to a great variety of little shops, cafes and bars.

A really relaxing and lovely stay - thank you to One Ocean Resort! I would highly recommend it.

Room Tip: Do pay the extra for a sea view and balcony - watching the sun rise and set from your room is great.
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  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Rangeybull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Mariotti, General Manager at One Ocean Resort & Spa, responded to this reviewResponded 1 March 2017

Thank you for reviewing One Ocean Resort & Spa. I am so happy to hear that you enjoyed your time with us for your wife's 30th birthday celebration, as we do our best to make special occasions for our guests. We appreciate your recommendation and look forward to your next visit.

Regards,
David Mariotti

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Reviewed 27 February 2017

Just back from five days at One Ocean. What a great place! The rooms are well appointed. The bed was wonderful. I don't always sleep well in hotels but I enjoyed great sleep every night. I appreciated the professional friendly staff. Everyone from the doormen to the docents (house staff) were ready to assist with any need.

The property is on the beach and surrounded by wonderful restaurants and boutique shops. Perfect for a stroll around the area. I arrive early in the week when the hotel was very quiet but by the weekend it was filling up and I loved seeing so many guests with their dogs.

The hotel is a great size -- not overwhelmingly large but not small. Be sure to have the bell staff member tell you about your room and the great amenities when you arrive.

This was definitely a different experience from staying in a chain hotel. I'm not a big fan of Florida but if I had the opportunity to return to Jacksonville I was head back to One Ocean in a heartbeat.

  • Stayed: February 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Melissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Mariotti, General Manager at One Ocean Resort & Spa, responded to this reviewResponded 1 March 2017

Melissa, thank you for the fantastic review of One Ocean Resort & Spa. I am glad to hear that we left a lasting impression on you with our well-appointed guestrooms, personable Docent services and beautiful beachfront location. We look forward to welcoming you back the next time you find yourself in Atlantic Beach.

Best regards,
David Mariotti

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Reviewed 17 February 2017

It was a very enjoyable stay. Staff is excellent. Room is superb. Restaurant, pool, location. I simply can't find anything wrong with this place. Luxury all the way. An ocean view room is a must. This will be our destination in JAX from now on...

Room Tip: You can swim even after hours, just keep noise level down.
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  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Sherif E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Mariotti, General Manager at One Ocean Resort & Spa, responded to this reviewResponded 21 February 2017

Sherif, thank you for taking the time to review One Ocean Resort & Spa. Our associates continuously strive to provide excellent customer service for our guests, and I am thrilled to have left a lasting impression on you. We look forward to your continued visits when perhaps you might enjoy our signature restaurant and lounge, Azurea.

Regards,
David Mariotti

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Reviewed 16 February 2017 via mobile

This resort is simply beautiful with staff that is there for your every desire. The food is outstanding and every person there was extremely helpful.
The pool is small and located right on the beach and our biggest disappointment was no hot tub. You have to sign up for a spa day to use the hot tub in the ladies locker room. Also no coffee makers in the room but one was brought to us on request. The only balconies are facing the beach and all side rooms have a slight view of the ocean. Tea and coffee in the lobby.
The only other thing was no information on local area restaurants or events. No ATM and with keeping with the Zen look lots of space in the lobby. While at the bar or dining you can't see the ocean due to the dunes. TV's were not great and we didn't have hot water several hours during each afternoon. Overall a lovely experience and we would return.
Parking is hard to find and at the hotel there is only valet parking.
Lovely staff everywhere on site.

Stayed: February 2017, travelled as a couple
1  Thank naptownUbud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Mariotti, General Manager at One Ocean Resort & Spa, responded to this reviewResponded 18 February 2017

Thank you for kindly reviewing One Ocean Resort & Spa. We will be sure to share your kind words with our entire team, as they will be thrilled to have left a lasting impression on oyu with their attentive Docent service. It is also fantastic to hear that you had a wonderful dining experience at our signature restaurant, Azurea. Unfortunately parking is quite competitive in Atlantic Beach but I assure you we do our best to keep rates in line with the local market, and this may be a good option for you in the future. We look forward to welcoming you back again next time!

Best,
David Mariotti

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Additional Information about One Ocean Resort & Spa

Address: 1 Ocean Blvd, Atlantic Beach, FL 32233-5262
Phone Number:
Region: United States > Florida > Atlantic Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Atlantic Beach
Price Range: $283 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — One Ocean Resort & Spa 4.5*
Number of rooms: 193
Official Description (provided by the hotel):
Escape to Oceanfront splendor with luxury accommodations and intuitive service at our Florida vacation resort. The artful getaway is situated on the sweeping white sands and rolling waves of the Atlantic Ocean in Atlantic Beach, minutes from Jacksonville. Enjoy award-winning cuisine with ocean views at our Azurea Restaurant. Toast to an unforgettable evening with an ocean inspired cocktails, delicious martini or mixed drinks at our Azurea Lounge. Rejuvenate your body and spirit at The Spa at One Ocean. The luxury oceanfront resort luring guests in with its cobblestone streets featuring an eclectic mix of shops, restaurants, art galleries, ice-cream parlors and nightlife options. ... more   less 
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Also Known As:
1 Ocean Resort
One Ocean Hotel Atlantic Beach
One Ocean Atlantic Beach

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