After a long day at Disney we arrived at our hotel around 8:00pm. After checking in and taking out luggage to the room we discovered that the couch pull out bed was completely broken. We had only been in the room about 5 minutes. I went to the desk to ask about changing rooms or having the bed fixed. They would not move us and the bed was ...not repairable. SO, we literally had to remove the mattress from the couch and place it on the floor to sleep. NOT ACCEPTABLE for a Marriott Brand Hotel.
The room price was not reduced or any concessions made for our horrible night. I am a Marriott lover, but I may have to consider changing my hotel brand.
- Official Description (provided by the hotel):
- Across from the City National Grove and only a 10-minute walk to Angel Stadium or Honda Center, our hotel is your answer to extended stays and family suites in Anaheim. Whether you book a spacious studio, one- or two-bedroom suite, each guest room comes with Free Wi-Fi, in room coffee service, an iron and ironing board and a hairdryer. Prep meals on the road with your fully equipped kitchen (a microwave, full size fridge and dishwasher) or take it outside to the BBQ grills. Convene every morning for a free hot breakfast buffet, take a dip in our outdoor pool & spa or break a sweat in our 24-hour fitness centers. We're minutes away from Downtown Disney which is accessible by Anaheim Regional Transportation (ART) shuttles on request. ... more less
- Reservation Options:
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- Also Known As:
- Towneplace Suites Anaheim Hotel Anaheim
- Anaheim Towneplace Suites