My son (age 7) and I had stayed at the Best Western Park Place Inn in summer of 2015 for a Disneyland trip so we wanted to return again in summer of 2016. This year, we were arriving late (after 10pm on a Saturday) so I had called several times to make sure that was noted on my reservation, and also to request that we have a room close to the lobby. I like being close to the lobby when traveling as a single parent with a small child. The staff at this hotel was amazing last summer (July 2015) and this time (July 23-29 2016) was no exception!
We arrived at approximately 10:30pm via a Super Shuttle transfer. When we went to check in, we were helped by Ivonne, a young dark haired woman at the front desk. She was also working with Bailey. I gave my ID and info and asked to make sure I was close to the lobby as requested. My room was on the back side of the hotel past the swimming pool, which was much farther than I wanted. I let her know that I had called several times to make sure I was noted as a late check in and also close to the lobby. She worked for a few minutes and located a closer room for me. What I didn’t know, was that my boyfriend had sent me flowers from Missouri to Anaheim, and they had already been delivered to my room, the one that was farther away from the lobby. With the utmost professionalism and a smile, Ivonnne pointed to something on the computer screen for Bailey, and then told Bailey to “go ahead and do what she needed to do”. Ivonne then reassigned me to a closer room as requested. As soon as my son and I opened the door to our room, just a few minutes later, the flowers were in my new room! I was absolutely amazed!!!! Not only did I received a delivery which I was surprised with, but when I was complaining at the desk about not being close enough, Ivonne moved me and she also had Bailey go move the flowers!!! This was amazing and customer service at its finest. This was absolutely above and beyond in my opinion!
I really appreciate that they took that extra step and went above and beyond to not only accommodate me, but also to take it upon themselves to immediately go and move the flowers as I was getting my key. It was really magical and we weren’t even in Disneyland!
That was an amazing start to our stay at the Best Western Park Place Inn, and the rest was wonderful. This hotel is in the PERFECT location, right across the walkway from the Disney Entrance. The staff is always patient, kind and smiling. The breakfast next door at Captain Kidd’s is plentiful and easy to access. The rooms are always spotless, and the pool as well.
We spent a few hours on 2 different days of our 6 night stay at the pool. It was clean and well attended. I noticed that every hour, there was a man who came out and took water samples. Every hour!!! One day the pool was closed, so we were directed 4 buildings down and were able to use the pool at a sister hotel.
Our overall stay was fantastic on all 6 nights! On our last day, we were flying out in the evening and didn’t need to leave the hotel until 3:00pm. I talked to someone at the front desk, and they held our luggage and allowed my 7 year old to use the pool until we left. It was very gracious and MUCH APPRECIATED! This hotel has a top notch staff!!!
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Park Place Inn and Mini Suites is located at the pedestrian crosswalk for the "Happiest Place on Earth". We offer a gift shop, 24 -hour front desk, and an outdoor heated pool and hot tub. Outdoor parking is also available for one vehicle per room, at nominal rate of $10 per night, with the benefit of parking up until 3:00 pm the day of departure. Start your morning off right with a complimentary breakfast. Enjoy a microwave, refrigerator, coffee maker, and free Wi-Fi in your room. Book a stay today at the BEST WESTERN PLUS Park Place Inn and Mini Suites for a magical and unforgettable trip to Disneyland(R)! ... more less
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- Also Known As:
- Best Western Plus Park Place Inn & Mini Hotel Anaheim
- Best Western Plus Park Place Inn And Mini Suites
- Best Western Anaheim
- Best Western Park Place Inn Anaheim California
- Best Western In Anaheim Ca
- Anaheim Best Western
- Best Western Park Place Inn Mini Suite