This hotel would have gotten a full 5 from me if it wasn't for the experience I had at the end. We went to the Hay-Adams to celebrate a big birthday for my husband, so we wanted to "do it up" a little. I booked a room for $349/night. The hotel did not disappoint. It was beautiful and spotlessly clean, in an excellent location. Our room was upgraded to a studio, nice but no view, which was too bad, since the hotel is situated in a spot with a lot of good views.The service was some of the most impeccable I've ever had. The staff was promptly responsive to every little request. And we were pleasantly surprised the first evening when an absolutely delicious birthday cake was left in the room for my husband. Although we only had one meal at the hotel, we found the food to be excellent, which is a difficult compliment to get from me as my husband and I are big foodies who feel few restaurants can outdo our own cooking. Even as we were leaving and the hotel pulled our car around, they left a departing gift of a package of cookies in the car.
The experience that sort of took me aback with the hotel was upon checkout. As I looked over the bill, I began to see mistake after mistake. They charged us for 5 items from the in-room refreshment center, which, at $9/candy bar and $19 for a box of caramels x2, added up to around $50. It turns out all of the items in the refreshment center have a sensor in them, so if you even touch them, you are billed for them. Then I noticed I was charged for the upgrade the hotel had given me, so they were charging me $549 per night for the room, $200 over the price I'd booked for! Then I noticed a meal charged to our bill we hadn't had, another $50 or so. All in all, it was over $500 worth of incorrect charges! That really left me with an unpleasant taste in my mouth and I wondered how many folks just sort of blindly paid their bills without looking them over and got ripped off. It's a lesson for all. . .check those bills right down to the penny.
- Official Description (provided by the hotel):
- Welcome to Washington's landmark residence of choice for visitors to our nation's capital. The Hay-Adams, a luxury boutique hotel, is as close as you can get to staying at the White House without a personal invitation from the President. Originally designed in the 1920s as a residential hotel, The Hay-Adams carefully emulates the ambiance of a distinguished private mansion on Lafayette Square. The 145-room boutique hotel in Washington, DC features 21 luxury suites with stunning views of Lafayette Park and the White House. All of our guest rooms exhibit the perfect combination of heritage, luxury, contemporary comfort and technology. Ideally situated in Lafayette Square and steps away from many of Washington D.C.'s famous attractions, The Hay-Adams is the premier destination for leisure and business travelers alike. ... more less
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- Also Known As:
- The Hay-Adams Hotel Washington Dc
- Hay Adams Washington Dc