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Reviewed 10 October 2018

This hotel is great for business travelers. The conference facilities are excellent and the convenience to Capitol Hill for meetings is unparalleled. My room was clean and comfortably organized. I appreciated having a bathtub!

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank FloridaBeaconess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 16 October 2018

Dear FloridaBeaconess,


Thank you so much for providing us with your feedback regarding your most recent stay with us at our hotel on Capitol Hill. From our convenient location, to our spotlessly clean and contemporary guest rooms and fabulous amenities, there are so many reasons why our property stands as one of the best in the area, and we’re delighted to hear you were pleased with your stay here. We are glad that we could exceed your expectations during your business trip in D.C., and look forward to serving you with an even more enjoyable time in the future at Hyatt Regency Washington on Capitol Hill.

Sincerely,

Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018

I was in DC to attend the opera. My stay at the Hyatt was a wonderful experience. Easy check-in; clean, well-lit room; delicious food and excellent service in the dining room; friendly, professional, and caring staff. I have stayed at this Hyatt and will continue to do so on my next visit to DC. Excellent location for visits to Museums, historic sites. Walking distance to Train Station.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank theresamD8816ZY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 16 October 2018

Dear theresamD8816ZY,

Thank you for choosing to stay at Hyatt Regency Washington on Capitol Hill while attending an Opera in the area, and for taking a moment to share your feedback with us. We are thrilled to know that you had a wonderful experience during your stay, and were satisfied with our colleagues’ exceptional service, our convenient location and our world-class amenities. We’d be honored to welcome you back for another incredible stay soon.


Sincerely,

Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

I stayed at the Hyatt Regency because this was the conference hotel; my room was clean and eveything was in working order; the food served in the restaurant and at the conference events to include the banquet was excellent.I gave an excellent rating; if there was anything to be critical about, I would say the time it took to get our car by the valet staff could be improved.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank joeclarkmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 16 October 2018

Dear joeclarkmd,

Thank you for sharing your wonderful review. While we are glad to learn that you enjoyed your clean and inviting room, our fabulous cuisine served during the conference, and the excellent service you received throughout the property, I would like to offer a sincere apology for the delay you experienced while waiting for your car. I can assure you that this does not reflect our usual exceptional service, and we will make sure to work with our valet team on improving their services. Thank you again for your helpful feedback and your preference; we look forward to serving you again soon.


Sincerely,

Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

Chose this hotel because of location. Nearby restaurants (inexpensive breakfasts,nice dinners) Hop-on Hop-off bus stops there,etc.Short walk to Union Station. This Hyatt is just average,loud air conditioner,only one of three elevators working,did not have the king bed I reserved,alot of panhandlers at the front door, but a great location.

Date of stay: September 2018
Thank 699Larry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 16 October 2018

Dear 699Larry,

Thank you for taking the time to share your review. While we are thrilled to hear that you enjoyed our convenient location, we are sorry to hear that the rest of your stay did not live up to your expectations this time. As one of the leading hotels in heart of our nation’s capital, we are dedicated to our mission to please each and every one of our guests—and are diligently working to improve to better serve you in the future. We would be grateful for another chance to make it up to you on your next visit to Washington, D.C., and hope to have the pleasure of serving you again very soon.

Sincerely,

Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

The Hyatt on New Jersey Avenue was so convenient to everything we wanted to do and see. Close to the Capital Building, and easy cab access got us to our sightseeing destinations with ease. Were able to use the Union Station Food Court for the kids to have their favorites while still having great food right in the hotel. Everyone was extremely courteous, accommodations were excellent and the bathroom was immaculate.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Grkgrlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWDC, General Manager at Hyatt Regency Washington on Capitol Hill, responded to this reviewResponded 16 October 2018

Dear Grkgrlj,

Thank you for your wonderful feedback regarding your stay with us after visiting our hotel in Washington, D.C. We are delighted to hear you enjoyed an exceptional time exploring the nearby attractions, and were pleased with the excellent service you received from our colleagues, and enjoyed your comfortable and well-appointed guest room, and our outstanding amenities. We would love another chance to serve you on your next visit to our nation’s capital, and look forward to welcoming you back again very soon.

Sincerely,

Gail Smith-Howard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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