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“Superior Service with a High-5”
Review of Villa La Roca

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Villa La Roca
Ranked #2 of 41 Holguin B&B and Inns
Certificate of Excellence
Reviewed 9 January 2016

I can't say enough great things about our stay at Daniel and Marcia's Casa. My wife, our 2 year old son, and I flew into Holguin for 14 days of bicycle touring and travel. We stayed at the casa for 3 nights at the beginning of our stay and 3 nights at the end. We all loved the comfortable accommodations and we miss Daniel's big smile and his persistent and genuinely enthusiastic high 5's. Here are some highlights:

Service - Daniel, Marcia, and the whole team are professional and friendly. They are helpful and always seemed to intuit our needs and be there to make our stay and planning super easy. Communication before our trip was prompt and clear.

When my bike's disc break needed some work after getting bent in travel, Daniel had a mechanic there literally within minutes. Need a load of laundry done? No worries. Want your meals at a certain time? Done. Daniel would always check in with us at mealtimes, ready to help with planning, tell us about Cuba, or mix a fantastic Mojito.

Great rooms - They had a variety of rooms. All have air conditioner units and private bathrooms. They all have a fridge that is kept stocked with cold beer, water, juice, and pop. Everything is clean and in great condition. We had a spacious room with a comfortable king bed and a private balcony.

Food - These were some of the best meals that we had in Cuba. The kitchen staff are talented and caring and put out some great spreads. The mains were always good with meats or fresh fish in delicious sauces. Typical sides of rice, beans, and plantains were nicely done and plentiful.

There was always a salad plate that included vegetables that we didn't see in other parts of Cuba or other Casas. Typical elsewhere was to get a mix of two vegetables like cabbage and cucumbers, but every night here the plate had tomatoes, cucumber, avocados, green beens, and cabbage or lettuce. All perfectly ripe too!

We ate well and our toddler had plenty to choose from. The cooks also often brought him yummy chicken noodle soup which he loved.

Breakfast was fresh eggs to order, fruit, bread, and a thermos of rich hot coffee and another with steaming milk so we could pour our own cups of goodness (I like coffee).

Travel arrangements - I speak Spanish and have done a fair bit of travelling in Latin America so I wouldn't have anticipated wanting or needing to have somebody arrange transfers and lodging. However, Cuba has limited internet access and a lack of easy to navigate listings of services in smaller towns. Plus, our needs of bike touring with a little one included being able to adjust our itinerary and change plans. So, having Daniel organize some of our transport and reserve casas in other towns was fantastic.

Daniel sent us off from Holguin with detailed written instructions including names of casas, directions, and phone numbers. All we needed to do to change plans was call or text him and tell him what we needed. He would say "ok, I'm on it, call back in a couple of hours" and sure enough, he would come up with a solution and make the necessary arrangements and then give us the new details. He has a great network around the country and everything worked out perfectly.

When we arrived at our Casa in Banes, a few days after the previous time we had spoken to Daniel and after a great morning on one of our longest biking stretches, the owners said, "oh yeah, Daniel just called about an hour ago and said you'd be arriving around now". In Bayamo, as the Casa owner showed us our fantastic room with another large private rooftop patio, she said "Daniel said that you'd appreciate this space and privacy with your son". Later she confessed that he also told her that I eat lot so to get ready!

Daniel, Marcia, and the staff at Villa La Roca are hospitality experts. They understand tourism. They just get it. We can't wait for our next visit.

Room Tip: Tell Daniel what you are looking for and if he doesn't have a room that fits with your needs, he...
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  • Stayed: November 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank Danny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 December 2015

Daniel has opened his new Casa and I was given the honour of being his first guest. It is bright and spacious with fantastic rooms and en suite bathrooms. His meals are sumptous and delicious. Daniel makes the best mojitos in Cuba and I can vouch for This As I have sampled quite a few throughout my 3 week sojurn in Cuba. Daniel made my travels through Cuba so easy by sorting out my Casas and pickups and they were all invariably good choices for location and comfort.

  • Stayed: December 2015, travelled solo
    • Value
    • Rooms
    • Service
Thank koonlan1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2015

We really enjoyed our stay at this casa. Although it's not in the city center (+/- a 15 minute walk), it was a very nice stay.

The owner, Daniel, is a great host! Really helpful and very funny ;)

We really liked the delicious breakfast and dinner!

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Evelien v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2015

Lovely accommodation. We very much enjoyed the balcony and the helpful and cheerful manner of Daniel who also arranged some other good places to stay for us which included selecting some great rooms. He also suggested & arranged some great day trips using a reliable & very friendly driver. This is a great clean place to stay that is ideally placed for flying to and from Holguin. We very much appreciated having a birthday celebration here with a special drink. Meals were also an enjoyable experience. Daniel is always so helpful and friendly, both in responding quickly to emails from the UK and arranging trips and accommodation from the UK and within Cuba. His excellent English is a real bonus. We also wish him well with his new Villa Roca 1 (opening soon), which we are sure will be a success, and it is even nearer to the centre of town.

Stayed: November 2015, travelled as a couple
Thank candj248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2015

I went to Cuba during the first 2 weeks of November. MY plan was to bike from Holguin to La Havana and I chosed this casa as My starting point. This was a good choice.

MY bike arrived in Cuba 4 days later than me. So I had to wait for it. During those 4 days, Daniel call every day at the airport to get News about My bike. He found me an other casa since I had only reserved for one day. He also arrange a taxi to go pick up my bike when it final arrived in Holguin.

Daniel also reserved for me good casas on my road. He called every day to see where I was going the next day and did the reservation for me.

Room Tip: Helpfull People
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  • Stayed: November 2015, travelled solo
    • Location
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    • Service
Thank Chrisco55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa La Roca

Address: Calle 26 no 16 altos entre carretera de Gibara y 5, Holguin 80100, Cuba
Region: Caribbean > Cuba > Holguin Province > Holguin
Amenities:
Beach Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #2 of 41 B&Bs / Inns in Holguin
Price Range: $56 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Villa La Roca 2*
Number of rooms: 4
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