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Crowne Plaza Vilnius
Ranked #43 of 88 Hotels in Vilnius
Reviewed 31 October 2017

Hotel is located not too far from the city center, and it is frequented by business people, tourists and, in my case, international military, alike.

Nothing wrong with the hotel; convenient check in, hotel room, mediocre, but satisfactory. Restraurant at the top (16th) floor, gives you a nice view, of the city. Food is certainly ok, but is served fast food restaurant style and nothing has been done to create some sort of atmosphere, which would invite you to stay any longer than absolutely necessary. Breakfast, simple, not overly loaded with niceties one would expect. However, passable.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Anton V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Vilnius, responded to this reviewResponded 15 November 2017

Hi Anton V!

Thanks for letting us host your stay and sharing your experience! We're pleased to know that your stay was satisfactory in most part. We just regret that we weren't able to exceed your expectations.

Everybody here wants each of our guests to leave with pleasant memories. Your review is on board with our entire hotel staff to be immediately referenced in our continued effort to be better at what we do.

Again, thanks for dropping by, and we'll be happy to welcome you back should your travels bring you back in this area. Safe travels!

Many thanks,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 301 reviews

Reviewed 29 October 2017

It is located about 30 minutes walking from the center,but you can use taxi.It costs about 4 euro.There is a super market near this hotel. Clean, good breakfast, BUT the room was cold and there was no way to adjust the temperature. We mention this to the reception staff, they told us that they will fix it, but nothing happened. The room was still cold.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kdeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Vilnius, responded to this reviewResponded 13 November 2017

Hi kdeli,

Greetings from the Crowne Plaza Vilnius, we're glad to have hosted your stay!

We aim to deliver True Hospitality to everyone. That in mind, I'm delighted to read your kind remarks about our location, clean rooms, and breakfast choices. On the other hand, I'm sorry to hear about the discomfort caused by your room's temperature. It's also sad to learn that you felt nothing has changed even after raising your concerns. Your feedback is important and shared with the management to help recover our service level and ensure that similar situations are handled in the best possible way.

I appreciate your candor in detailing your experience. I hope you find time to visit us again soon for a chance to make your next stay more stellar than the last.

Kindest regards,

Jillian I
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2017 via mobile

Dirty and cold rooms.
Do not look under the bed or you will find dust of recent years.
One of saddest roof garden restaurant
Breakfast far from standard: do not try Orange Juice.
Far from city Center.







Stayed: October 2017, travelled on business
Thank Danilo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Vilnius, responded to this reviewResponded 10 November 2017

Hi Danilo N,

Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. On that note, I am sorry to read about your disappointment with our breakfast service and cleanliness of the room assigned to you. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I’d like to contact you privately so we have sent you a private message.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts. I hope to have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience.

Sincerely,

Krysllin G
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

We stayed there in order to holiday to Baltic, her hotel is comfortable
in the Christmas atmosphere, it snows in the morning.
The breakfast buffet is well above average with some specialties,
Rooms was fine to get rest and sleep.
I highly recommend this hotel

  • Stayed: December 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Victor Antonius A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017

We stayed for 1 night. The room was quite nice with a good view. Breakfast was delicious.
The only issue was with parking, but it was solved with staff help - we chose this hotel because we needed parking for car and when we came, the staff member said that she does not know will there be any place because of the R. Williams concert. I think that they should inform us that if they have some big event in Vingio park, you need to book the parking place. Luckily they found place for our car :)

Room Tip: Higher floors have beautiful view
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Elina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Vilnius

Address: M. K. Chiurlionio g. 84, Vilnius 03100, Lithuania
Phone Number:
Region: Lithuania > Vilnius County > Vilnius
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Vilnius
#25 Luxury Hotel in Vilnius
Price Range: $108 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Vilnius 4*
Number of rooms: 108
Official Description (provided by the hotel):
Crowne Plaza Vilnius situated in the City Centre in the range to all Vilnius City main attractions, charming old town, shopping centers. IBM, HP, Microsoft, Motorola, Siemens, Pfizer are all close by. The hotel offers 108 modern spacious guest rooms with best views in the city equipped with air-conditioning, Wi-Fi connection, in room safe, mini bar, Pay-TV, ironing equipment and complimentary coffee&tea making facilities. One of the leading city conference centre, hotel offers 8 fully equipped, transformable conference rooms for up to 550 people and space for 100 cars at the hotel parking. The 16th floor a la carte restaurant Horizon offering amazing panorama views ower the city, European cuisine restaurant Seasons , cozy lobby bar with the summer terrace and Chef s passion for food makes your stay and event at Crowne Plaza Vilnius hotel unique! Hotel guests are welcome to restore the body and mind at hotel s Wellness Centre equipped with pool, sauna, steam bath, Jacuzzi and training hall. Discover the city of Unforgettable Charm and Harmony and reward yourself with a stay at hotel Crowne Plaza Vilnius The Place to Meet! ... more   less 
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Also Known As:
Crowne Plaza Vilnius Hotel Vilnius
Vilnius Crowne Plaza

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