Bella Villa!!? What can I say?!! And when I started to write this review I honestly wasn't sure as I didn't want to "be hard" on the owners. But now...!!
The pictures shown on the Internet are misleading to the point of confusion might be the first thing to state, as most of the pictures are from the Sister building, The Bella Hotel across the road! To the point that I had a completely different perception of the room we were given to the one I thought the web-site pictures and booking confirmation indicated! Same pictures being used for the two properties.
The owner was very pleasant at check-in (and throughout our two week stay), though his wife did still seem to be "finishing off" our room when we arrived, even though I had given an ETA commencing one hour earlier. Indeed - we had to ask for towels, as there were none! i.e. First "problem" **immediate** - but rectified quickly...!!
Lovely king size bed, the like of which I have never seen in a "hotel" such as this before, with it's "flock" finish mattress matching the headboard! Unfortunately, unlike the pictures, the sheet was so small in comparison that it was of no use whatsoever and nowhere near being close enough to being even adequate for this beautiful King size bed! Which I also discovered by accident had under bed storage, which, being there for two weeks, would have been handy to know!!
The owner stating that he had just finished renovating the room (for the start of the new season no doubt) was no consolation to said "sheet" being torn, with cigarette burns in the pillow, sheet and quilt cover! I'm sorry to have to say that the bedding was well past its "use by" date! Being "there" when the weekly change took place (Yes - sheets and towels were changed only once per week), I noticed that "the towel packet" was "pre-packed" and assumed it came from a laundry / linen provider!? If same is true of the bedding then new linen contract is suggested!!?
Lovely and clean - yes. With the owner insisting that his wife "did a clean" on only our 2nd day! But a lot of other inconsistencies which I needed to double check before writing this review!
I booked a double room - which states...
"It features a private bathroom with a shower, a flat-screen TV and a terrace" (yes).
Room Facilities: Patio (YES - we had Patio), View (NO), TV, Satellite Channels (YES - large new flat screen TV but with all "foreign" channels and not even with a Radio station to listen to music on and NO radio), Bathroom (YES - we had shower room with wash basin and toilet all in one), Tea/Coffee Maker (NO), Kitchenette (NOT REALLY), Dining area (SMALL breakfast bar is the best description it could be given), Electric kettle (NO), Wake Up Service / Alarm Clock (NO)!!
Now... If we were put In an apartment and not the double bedroom because I had asked for a low or ground floor if there was no lift... Then we were not told anything about the hotel services proper, nor offered any choice to use them (so far as I am aware). All gets rather confusing - if you start to see what I mean...?!!
Studio apartment with a double bed, kitchenette, terrace, bathroom and WiFi.
Apartment Facilities: Patio (YES), View (NO - not unless the road counts), Terrace, TV, Satellite Channels (yes ((AS ABOVE)) - all "foreign" with not even a radio station to listen to music on and no radio),Trouser Press (NO), Bath (NO BATH), Electric kettle (NO),Kitchenware (NO)
I didn't book a studio apartment!!? But - nice...!! I had wondered about tea / coffee making facilities but there was NO kettle and NO coffee mugs nor tea cups! NO "Kitchenware" with which to cook or store anything, to the point where I figured that the Fridge and Microwave (which comprised the so-called kitchen / kitchenette) were only for the likes of TV dinners and to reheat "fast food!!?" "Combination Micro Wave Oven" is suggested!!
One of the two glasses provided got cracked which I reported. Cracked glass was taken away never to be replaced!!? So I bought some plastic beakers for Storage use and for coffee making, etc!! 2 glasses for lager but only one Wine Glass!!? (See what I mean about the "small things" ((But important to a comfortable two week stay)) being so important!!?)
HUGE mirror suspended over the bed seemed rather dangerous to both myself and my partner. I checked and "no" It wasn't screwed to the wall, but merely "suspended" from the wall. If that ever comes down on anyone...!!? One always bangs ones head on it when sat up in bed so it does feel rather dangerous!!?
The owner had been friendly and obliging but thigs turned very much to the negative in the last few days. I could see (was watching) as new furniture arrived In "upgrade preparation" for other rooms and apartments, how great efforts were being taken in time and money by the "Bossman" for the new season, but at the cost of those important "little touches!. So why didn't we complain you ask? Well - We'd had to ask for towels (remember... And I'd also needed almost immediately to complain about the WiFi (or lack of it). It does get to the point where one Is embarrassed to complain too much as one then gets "labelled" as a "Whinger!!?"! And shouldn't have to - because these matters should all have been attended to. For the WiFi to this apartment I was told that the problem was because there was no electricity (yet) in the room where the Router was (what use is that)!? Again, obligingly, the owner moved the router and also gave me a password to a separate system for working outside on the patio! But the damn thing was still an absolute nightmare for "dropping out," with great difficulty to reconnect - to the point of "Nightmare WiFi." If you are relying on WiFi for any reason - do be aware! And this is still with "light (out of season) usage. Dreading to think how it might cope with full demand! WiFi being a main reason for booking here in the first place! Which I did also make clear at the time of confirmation = WiFi essential. Travelling for personal business reasons rather than tourist ones, the darn WiFi (lack of) did in fact cost me money!! As part of upgrades, WiFi boosters definitely required! WiFi signal in neighbouring property ALWAYS much stronger - so why not here!?
Discovered two days before departure that an extra two days stay are required but decided with partner to re-locate rather than stay on here! The WiFi really has driven us both nuts!! Noticed comments complaining about old furniture and electrical equipment! That can't be said for this year as other remedial and building work on-going also. Another reason to move - building work taking place. Has become like Chinese Water Torture!! Hammer hammer!! Drill drill!! On the Sunday too (after the Saturday)!! AND THEN ALL DAY LONG ON THE LAST DAY to the point where I completely "lost it" when I went storming in shouting at the builders at a time when they should have "knocked off!" Builders spoke to Bossman. Builders left. Bossman never even offered an apology. He simply had the builders return first thing the following morning! But - we were ready - AND WE LEFT!!
To "round off" - don't get me wrong. I'm certain it will be a great place to stay when all work Is complete! By all means do book here. For us - simply the wrong place at the wrong time BUT - WIFI BOOSTING ESSENTIAL!! Lack of consideration to us regarding building work? We should have been moved or building work stopped. Or offered some sort of compensation / complimentary gift / present. ENDED ON A VERY BAD NOTE FOR US AND IT IS NOT THE WAY TO BUILD A (GOOD) REPUTATION!!
- Official Description (provided by the hotel):
- BELLA VILLA - At the best resort of Siofok!BELLA VILLA is situated in the heart of Siofok, still in pleasant surroundings under Batthyany Lajos Street 9/A and at the corner of Jokai Park. Our Guesthouse is only 150-150 m far from the city centre of Siofok (Water tower, Sio Plaza, Kalman Imre walkway - Stalls, Bazaar), the Petofi promenade (Siofok-Beach promenade), the Port and the Big Beach of Siofok (Beach Club). We offer our Guests an ideal solution to a perfect holiday and recreation in Siofok as we provide from single self-contained, air-conditioned rooms for two people as well as the double-bedded, balconied, air-conditioned studio apartments up to big air-conditioned family apartments with more rooms. Our Guests are welcome by our selected partners who secure special discounts for them to make our Guests' relaxation in the capital of Balaton even more memorable.For further information about last-minute offers and actual packages, visit our Facebook site. Bella Villa, Siofok ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Evoline ltd, Expedia APAC, Hotels.com, HostelWorld, lastminute.com.au, Wotif.com and TripOnline SA so you can book your Bella Villa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bella Villa Siofok, Somogy County