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Reviews (6,006)
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4,056
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Reviewed 4 April 2018

My stay in sofitel chainbridge was one of the best sofitel experiences in Europe lately due to dedicated , very professional members of the Staff (especially guest relations ,paris-budapest bar, executive lounge) who really, authentically wanted to help, or make the stay even more pleasant. Such amount of kindness and dedication is not a typical issue in the majority of other high-end hotels.

The Hotel itself is nicely located with the chainbridge literally few steps away and danube direct view. Building is modern and convenient, my apartment met all typical expectations towards a 5* sofitel room. very clean.

Sofitel lounge provides even better panorama views of the City, tasty snacks, good breakfast, and (once again) very dedicated and professional service.

Good info for the members of the le club Accor programme, Sofitel Chainbridge executes all of the Platinum privileges perfectly. (thank You!)

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Tomasz_K356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean_Bowcott_Sofitel, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 7 April 2018

Dear Tomasz,

What a great review you shared with us! Thank you for the time to write about your recent stay and for your loyalty with your LeClub Platinum Card.

Firstly, we were quite happy to read how much you enjoyed your stay in general and how much our Ambassadors contributed to it.
Thank you for your praise of our colleagues at the Guest Relations Department, in our Paris Budapest Restaurant and Bar as well as in our Executive Lounge-your feedback is an important inspiration for our future work.

Also, we are glad you used the excellent location of our property during your stay and that your room and its condition also contributed to a most pleasant experience.

Finally, we would like to thank you for your kind words about our Sofitel Club, its magnificent views and food and drink selection.

We look forward to hosting you again in our hotel in the future, as well.

Yours sincerely,

Jean Bowcott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

The room was excellent. A lovely touch was being able to order a bath spa which was complementary and delivered to your room at any time we wished. Could not fault the staff and in particular we had outstanding service from the waiting staff, especially Irda Risdiarti who was a delight. We plan to visit again!

Room Tip: Ask to be over-looking the Chain Bridge
  • Stayed: March 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank george_valerie10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean_Bowcott_Sofitel, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 7 April 2018

Dear George and Valerie,

What a nice review to read! Thank you for taking the time to summarize your stay with us.

We were happy to read how much you loved your room and its amenities.

Also, we would like to thank you for mentioning your satisfaction related to our Ambassadors and their services in general.
Moreover, we are especially glad for your feedback about Irda from our Breakfast Team-your comment is greatly appreciated and means further inspiration for all of us for our future work.

We look forward to welcoming you back to our property in the near future.

Yours sincerely,

Jean Bowcott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

We stayed at this hotel prior to starting a river cruise. The rooms were fine and the breakfast was lovely and it was in a beautiful location but we were not permitted in or out of the hotel at our leisure. There were dignitaries from China nearby and the hotel would not permit guests to come and go for security reasons. There were several times that we had to stand on the corner outside and wait for approval to go in, we waited anywhere from 20-60 minutes at a time.
The hotel staff was extremely unhelpful and uninformed about any of the restrictions. We were not notified about this prior to arrival, it went on for the 2 days we stayed there.

Stayed: November 2017, travelled with friends
Thank Mary Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean_Bowcott_Sofitel, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 19 April 2018

Dear Mary Jane,

We would like to thank you for choosing Sofitel Budapest Chain Bridge and for taking the time to tell us about your experiences with us.
However, it is with deepest regret to hear that you experienced such inconveniences due to the official delegation having stayed at our hotel in November. We do understand that it has resulted in a very uncomfortable experience with us, but please let me ensure you that we took all the necessary measurements to inform all our Guests and travel agencies in advance about the expected security checks.
Also, we are truly sorry for such a long waiting time for getting in an out of our hotel, but please let us inform you that such waiting time was unfortunately out of our control and we were not informed about this in advance.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely yours,
Jean Bowcott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Dear Ms. Jean Bowcott, Sofitel hotel General Manager

We would like to comment how pleased we were with the service that exceeded our expectations at the Budapest sofitel hotel.

During our recent trip to Budapest we Celebrated our Anniversary and we were fortunate enough to stay at your Budapest Sofitel Hotel. A great beautiful room with a dream view of the Buda side. We have stayed at many hotels and have found this hotel is Excellent and all the staff was very friendly.

We wanted to express our appreciation for the superior service we received during our stay at the Sofitel Hotel.

Ms. Jean Bowcott to you and your staff thank you for making our stay a great one.
We will definitely be staying with the Sofitel Budapest again.

Yours sincerely
Haim

Room Tip: Ask for a room with the Buda view
  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank hyzell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean_Bowcott_Sofitel, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 1 April 2018

Dear Haim,

What a beautiful review to read!T
hank you very much for taking the time to share your thoughts with us about your stay.

We are more than happy that you joined us to celebrate such a special occasion as your anniversary and that what you experienced surpassed your expectations.

Thank you for your comment on the river view from your room and on the friendliness and high-end services of our Ambassadors.

Your feedback is very much appreciated and valued and means a further inspiration for all of us for our future work.

We are grateful for your stay and sincerely hope we will be able to welcome you again in our property.

Yours sincerely,

Jean Bowcott
General Manager

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Reviewed 31 March 2018

I stayed here for 2 nights. The staffs were nice and helpful. The breakfast was delicious in a high international standard. The room was spacious enough and I had a comfort stay. The location was also perfect. Close to chain bridge and has a good view of Danube River. Tram station was right in front of the hotel.

  • Stayed: February 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Samuelpas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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