It makes me sad to write my first bad review. If it wasn't for the manager this place would've gotten a very good score from us. The location was actually very good, the place quite clean, and all the staff apart from the manager were lovely, but when I cannot bring myself to rate this hostel positively after the way we were treated by the manager. I am genuinely shocked by his behaviour. He should not be allowed to run a hostel if he is going to be aggressive with his guests.
We booked two private 6-bed rooms. On arrival one room had only 5 beds and a sofa. We tried with the staff on duty to see if the sofa unfolded but could not. We (including the staff) assumed it was a 5 bed room given to us by mistake. She politely apologised and one of us slept on the sofa. She said she would talk to the manager and perhaps get us a discount for having a 5 room bed instead. After two nights nobody had spoken to us, so on the third day we approached the manager and told him what happened. His first reaction was to tell us we were lying!!! Then he tried to storm into the room but we managed to stop him as there were girls changing in it. He then kept saying we were lying and that it was obviously a sofa bed and he would only believe us if he couldn't open the bed. He also said we "shouldn't complain about such small things" and just be happy with the sofa, and asked us what we wanted to do about it and sarcastically suggested he should "fire the receptionist", who had done nothing wrong and was lovely to us. When we had had enough and said that at the end of the day it wasn't up to us to know that it was a sofa bed and to know how to unfold it, and that (as the manager) it was his responsibility to have made sure there were 6 usable beds on the first day he exploded with anger and started yelling at us (so much so that others from our group in the other far away room could hear his raised voice). He suggested we were trying to con a discount out of him even though this was the receptionists idea, NOT ours. As a well-built man he was very intimidating and we frankly did not feel safe with how aggressive he got. We then had to drop the topic of the beds and focused on trying to calm him down. He later admitted he acted aggressive and unforced soon although to us and suggested it might have been as he was stressed but did not apologise and merely told us to "not let it bother us". He opened up the sofa, but we did not feel safe to bring up the bed issue again (i.e. the fact that we had 2/3 nights on 5 beds, not 6).
It is sad as if it was just the issue of not having enough beds we would have got over it and given this place a good review, but an aggressive manager trying to shout down and intimidate his guests is NOT acceptable.
- Official Description (provided by the hotel):
- The hostel is located in the heart of the city center of Budapest with a few steps walk to the main touriststreet of Budapest. Three metrolines are within 30m walk. The hostel was totally refurbished in 2011 June and the new wing in 2012. The design is youngish,colorful and modern. All the main tourist destinations,clubs and restaurants are within 100m-300m walk. The hostel itself is a medium-sized hostel with a holding capacity of 45 persons with 10 different rooms. The rooms are quite,cosy and well equipped with all the necessary things you might need for a journey. Wifi is free and fast in the rooms as well. The hostel is located in an interesting buildingcomplex with all the necessary facilities and services that can offer you great stay. Like. Bier terrace, non-stop bar, cafe and eiscafe, supermarket and breakfastrestaurant. The rooms are all with private bathroom as following: 1 en-suite bedroom with a double bed for 2 persons, 1 en-suite bedroom with 2 double beds for 4 persons, 1 en-suite bedroom with 2 twin beds for 2 persons, 1 en-suite dormitory room for 6 person, 1 en-suite dormitory room for 6 person, lobby, 3 guest kitchens. Each room has: Own shower in the room, lockers, dining tables, computers, wifi, safe, big cosmetic mirrors, cosmetic desk. ... more less
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