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“The manager was rude and aggressive towards us. We did not feel safe around him.”

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Hostel Budapest Center
Ranked #300 of 677 Speciality Lodging in Budapest
Reviewed 15 April 2017 via mobile

It makes me sad to write my first bad review. If it wasn't for the manager this place would've gotten a very good score from us. The location was actually very good, the place quite clean, and all the staff apart from the manager were lovely, but when I cannot bring myself to rate this hostel positively after the way we were treated by the manager. I am genuinely shocked by his behaviour. He should not be allowed to run a hostel if he is going to be aggressive with his guests.

We booked two private 6-bed rooms. On arrival one room had only 5 beds and a sofa. We tried with the staff on duty to see if the sofa unfolded but could not. We (including the staff) assumed it was a 5 bed room given to us by mistake. She politely apologised and one of us slept on the sofa. She said she would talk to the manager and perhaps get us a discount for having a 5 room bed instead. After two nights nobody had spoken to us, so on the third day we approached the manager and told him what happened. His first reaction was to tell us we were lying!!! Then he tried to storm into the room but we managed to stop him as there were girls changing in it. He then kept saying we were lying and that it was obviously a sofa bed and he would only believe us if he couldn't open the bed. He also said we "shouldn't complain about such small things" and just be happy with the sofa, and asked us what we wanted to do about it and sarcastically suggested he should "fire the receptionist", who had done nothing wrong and was lovely to us. When we had had enough and said that at the end of the day it wasn't up to us to know that it was a sofa bed and to know how to unfold it, and that (as the manager) it was his responsibility to have made sure there were 6 usable beds on the first day he exploded with anger and started yelling at us (so much so that others from our group in the other far away room could hear his raised voice). He suggested we were trying to con a discount out of him even though this was the receptionists idea, NOT ours. As a well-built man he was very intimidating and we frankly did not feel safe with how aggressive he got. We then had to drop the topic of the beds and focused on trying to calm him down. He later admitted he acted aggressive and unforced soon although to us and suggested it might have been as he was stressed but did not apologise and merely told us to "not let it bother us". He opened up the sofa, but we did not feel safe to bring up the bed issue again (i.e. the fact that we had 2/3 nights on 5 beds, not 6).

It is sad as if it was just the issue of not having enough beds we would have got over it and given this place a good review, but an aggressive manager trying to shout down and intimidate his guests is NOT acceptable.

Stayed: April 2017, travelled with friends
Thank Sameer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland N, reception leader at Hostel Budapest Center, responded to this reviewResponded 16 June 2017

Dear Our guest. Thank you for your comment. Please see our point of you to see the whole situation. Our manager is a very friendly person with a lots of hospitality. We have never seen her agressive at all. He is running the hostel very professional way and his review score is over 93percent from more thousand reviews after 7 years of hard work. If he would be so rude as you wrote i would think we could reach that rating.
In your situation in our opinion you were not right as you might have crashed the sofabed while trying it and as an outcome of it we were unable to open it. Your behaviour and the way of complaining was unfortunately very negative and unacceptable afterwards. This way of behaviour is not ok in a kind and friendly place. May be that might have lead to the bad situation. All in all the situation was solved easily .Thank you for your comment and see you next time. Reception staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 129 reviews

Reviewed 22 February 2017

Very centrally located, walking distance to Astoria and Deák Ferenc tér commuter station. Free wifi, well equipped kitchen and large spacious room. The hostel manager, Mr Martin is super friendly and provided us with loads of useful information about Budapest. I really enjoyed my 2 nights stay there and I highly recommend this hostel.

  • Stayed: December 2016, travelled with family
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Thank Poon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2016

We weren't able to stay here because our reservation was cancelled due to an error from another staff but Rolland was really thoughtful and kind. We got to use the internet and found another place to stay close by. Overall great location, very central and kind staff. Thank's again Rolland !

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  • Stayed: November 2016, travelled as a couple
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Thank sunitad147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2016

The room is as expected for a hostel, clean and tidy, lockers for personal belongings.ensuit. good price I was out of season. Central for my needs. There's a metro station not far away and an ALDI to get food from . The building is an old style type with the mesh elevator you see in old films. Brilliant I think.

  • Stayed: October 2016, travelled solo
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Thank Steven167qu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2016 via mobile

We booked a 3 Bed Superior En-suite and would I describe it as such? No. A shower behind a wall and no private toilet is not an En-suite. There was a communal toilet outside our door which was rarely used by anyone else however.
The room was also late in being ready for use by 3 hours.
Decor is dated and in need of redoing but not too bad really.
Staff were friendly on occasion but clearly couldn't care less.
So summary, for the price it was acceptable and the bed was was very comfortable!

Stayed: October 2016, travelled with friends
Thank Smrgtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hostel Budapest Center

Address: Semmelweis utca 2 | Mezzanine, Budapest 1052, Hungary
Region: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #300 of 677 Speciality Lodging in Budapest
Price Range: $18 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hostel Budapest Center 2*
Number of rooms: 10
Official Description (provided by the hotel):
The hostel is located in the heart of the city center of Budapest with a few steps walk to the main touriststreet of Budapest. Three metrolines are within 30m walk. The hostel was totally refurbished in 2011 June and the new wing in 2012. The design is youngish,colorful and modern. All the main tourist destinations,clubs and restaurants are within 100m-300m walk. The hostel itself is a medium-sized hostel with a holding capacity of 45 persons with 10 different rooms. The rooms are quite,cosy and well equipped with all the necessary things you might need for a journey. Wifi is free and fast in the rooms as well. The hostel is located in an interesting buildingcomplex with all the necessary facilities and services that can offer you great stay. Like. Bier terrace, non-stop bar, cafe and eiscafe, supermarket and breakfastrestaurant. The rooms are all with private bathroom as following: 1 en-suite bedroom with a double bed for 2 persons, 1 en-suite bedroom with 2 double beds for 4 persons, 1 en-suite bedroom with 2 twin beds for 2 persons, 1 en-suite dormitory room for 6 person, 1 en-suite dormitory room for 6 person, lobby, 3 guest kitchens. Each room has: Own shower in the room, lockers, dining tables, computers, wifi, safe, big cosmetic mirrors, cosmetic desk. ... more   less 
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