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“Fantastic Hotel”

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Iberostar Grand Hotel Budapest
Ranked #19 of 336 Hotels in Budapest
Certificate of Excellence
Reviewed 17 September 2017 via mobile

Great helpful staff, excellent free breakie, nice restaurant in terrific position opposite park near Parliament house, near heaps of shopping, bars and restaurants. On the Pest side where you want to be. Great big room with everything, art a bit quirky but overall a great experience and hotel.

Stayed: September 2017, travelled as a couple
Thank TonyinOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 18 September 2017

Dear Tony,

It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at IBEROSTAR Grand Hotel Budapest.

We have treated your very detailed description of our services and facilities as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.

Moreover, your evaluation is of the utmost importance for us, because it shows through listening to our guests, we can achieve their individual wishes and preferences and constantly improve ourselves.

We therefore want to thank you again for your excellent review and will be most delighted to welcome you back to one of our hotels in the near future.

Yours sincerely,

Quality Manager
IBEROSTAR Grand Hotel Budapest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 17 September 2017 via mobile

Our first visit to Budapest had a great start. The Iberostar Grand Hotel is a beautiful place that as once an apartment building. Zsombor greeted us at the door and took our baggage.

Even though his shift was finished he stayed with us throughout the registration process and showed us our room and how everything worked.

He was so friendly, cheerful, helpful and great ambassador for Budapest. He provided a terrific way to start a wonderful four day visit.

High praise for Zsombor

Stayed: September 2017, travelled as a couple
Thank Jack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 18 September 2017

Dear Jack,

It has been most pleasing to read that you had such a great time in our hospitality at IBEROSTAR Grand Hotel Budapest and we want to thank you for choosing TripAdvisor to share your experience with others.

The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working harder to achieve this every day. From our service, to our passionately prepared gastronomy, we try to think about everything to provide our guests as perfect a holiday as possible.

Once more Jack we thank you for sharing this perfect review of our hotel and we hope that we will be able to serve you again in the future.

Yours sincerely,

Quality Manager
IBEROSTAR Grand Hotel Budapest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

The Iberostar Grand is a gorgeous hotel, in a super location. Our room was a "junior suite", was huge, and was beautifully appointed. The bathroom alone was as big as some hotel rooms in Europe. The bed was big and comfortable and had a 4-post canopy above it. It was a corner suite, overlooking a park and a trendy street. Double windows kept the noise out, and powered blackout curtains kept the light out.

It was almost perfect. Except...

During our first night the linens got a bit dirty, so we asked for them to be changed. Only the bedsheets was changed. The stained pillowcase remained, and a stain on the mattress cover remained visible through the clean sheet. Not pretty.

We generally like to explore in the morning so opt out of included hotel breakfasts. On our second morning it was rainy so we decided to order an a-la-carte breakfast at the hotel. We were informed by the restaurant that this was not possible as they only served the 20 Euro hotel breakfast. While we were eating we saw other patrons ordering off an a-la-carte menu. When I complained I was told that a regular menu was available but that hotel guests were not allowed to order from it! I told the front desk that it seemed a bit odd that a hotel guest should be penalized for patronizing the hotel restaurant. The restaurant agreed to reduce my bill, but only after a lecture advising me how they told me how much my breakfast would cost, and that I agreed to pay it.

I'm not sure if I could recommend this hotel until management shortcomings were properly addressed.

Stayed: September 2017, travelled as a couple
Thank Allan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Qualtiy manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 15 September 2017

Dear Allan,

First of all, we would like to thank you for taking the time to share your impressions with us about our IBEROSTAR Grand Hotel Budapest. Please accept our sincere apologies for not being able to live up to your expectations.

We were very surprised to read your comments on cleanliness, with thorough cleaning being an absolute must for IBEROSTAR we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness. We are saddened that you did not contact a member of our staff in the event of finding a failure in this area. It is of prime importance for us to provide total confidence as far as cleanliness is concerned and we will always be more than happy to rectify any situation which is not in accordance with our established high standards. We sincerely regret the misunderstanding and apologize for any inconvenience caused.

Again, we are very sorry too for the confusion concerning our breakfast menu. We empathize with you for your uncertainty and perplexity at the situation. We regret the disruption for you and we shall pass on your comments to the correct department to be taken into consideration.

On the other hand, we very much appreciate you letting us know how comfortable your bed was. Clearly a basic requirement of any good hotel is that their guests are able to sleep in a comfortable bed and we are very happy to know how pleased you were with yours. And also, that you appreciated the delightful room and the privileged location in the heart of Budapest, this urban hotel with classic architecture and contemporary facilities and luxurious rooms, is the perfect base to explore the romantic city of Budapest.

Once again, we thank you for your feedback and we hope that you had a pleasant journey home.

Best regards,
Quality manager
IBEROSTAR Grand Hotel Budapest.


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Reviewed 13 September 2017

My wife and I spent 3 nights at Iberostar and loved the hotel! The staff was very friendly and we loved the location. There is a park right next to the hotel that you can walk through to get to the Parliament building (less than 5 minute walk). It is a very pretty area and if you are a dog lover, you will enjoy watching locals walk their dogs through the park.

The rooms are very spacious, exceptionally clean, and comfortable.

The hotel is located on a very nice street (Oktober) with a lot of good restaurant options.

We at breakfast in the hotel the first morning, but it was pricey. There is a restaurant called Mayer Cafe right across the street where you can get a really good breakfast for a very affordable price.

Overall, can't say enough nice things about the hotel. Would definitely recommend it!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank jstiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 13 September 2017

Dear Guest,

It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at IBEROSTAR Grand Hotel Budapest.

We have treated your very detailed description of our services and facilities as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.

Moreover, your evaluation is of the utmost importance for us, because it shows through constant dialogue with our guests, we can achieve the individual wishes and preferences of our guests and constantly improve ourselves.

We would like to thank you once again for your kind review and will be most delighted to welcome you back to one of our hotels soon.

Yours sincerely,

Quality Manager
IBEROSTAR Grand Hotel Budapest.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

The hotel was absolutely delightful, beautifully decorated and very comfy. The staff were very attentive and couldn't do enough. Victoria was fab :) a special thanks to her for being great! The location of the hotel is perfect for all sightseeing and local attractions. Truly faultless hotel and I would definitely recommend to stay here.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank NatalieTalula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded 13 September 2017

Dear Natalie,

We would like first of all to thank you for your excellent review of IBEROSTAR Grand Hotel Budapest.

Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us.

We promise to extend your praise to all of our dedicated colleagues because we do have quite a remarkable team here and appreciate you pointing this out in your review.
It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.

Yours sincerely,

Quality Manager
IBEROSTAR Grand Hotel Budapest.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Budapest

Address: Oktober 6. utca 26. | at Szabadság tér, Budapest 1051, Hungary
Phone Number:
Region: Hungary > Central Hungary > Budapest > District V / Inner City , Belváros-Lipótváros
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #19 of 336 Hotels in Budapest
Price Range: $177 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Budapest 5*
Number of rooms: 50
Official Description (provided by the hotel):
Romance in Budapest can be experienced in many interesting ways. One of the most exclusive ways to experience it is by staying at the IBEROSTAR Grand Hotel Budapest, a luxury hotel that offers superior, elegant, and different accommodation. Located next to Liberty Square, the hotel offers a host of details that a luxury traveller will appreciate, including gourmet cuisine, the grandeur of resting in a suite with views of the city, the passions that a SPA Sensations treatment offers, the decoration of the hotel's details that have been designed by the famed Philippe Starck, and the hosting of sophisticated events. The 50 Grand rooms at this Budapest hotel are the perfect spot for those wishing to explore Budapest, knowing that they can continue experiencing the city inside and outside the hotel. ... more   less 
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