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All reviewsliberty squaregreat hotelbeautiful squarerainfall showerdeluxe roomcoffee machineperfect locationwithin walking distanceseparate showerhuge bedchain bridgegreat bathroomsteam roombeautiful roomstayed at this hotel for nightssparkling winespa facilities
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Reviewed 20 August 2017

Excellent service at the 5 star Iberostar hotel. Our Concierge Zsombor was excellent and made sure we had a great stay. Booking tickets, providing us with Prosecco and just making us feel welcome. The location was in a great spot and near Parliament, The Danube, the Basilica and liberty square. Would definitely recommend this hotel.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
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Thank shanson57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Grand Budapest, responded to this reviewResponded 31 October 2017

Dear Guest,

We are grateful to you for choosing IBEROSTAR Grand Hotel Budapest for your latest holiday, and for sharing the experience with us.

Your enthusiastic comments about some of the prime pillars we set in place to ensure amazing holidays for our guests are great to receive. Beautiful locations, helpful and friendly staff, are some of the most important elements of our company and reading that you found them all to your liking is brilliant news.

Once again, we thank you for this complimentary review of your time in our hospitality.

Best Regards,

Quality Manager
IBEROSTAR Grand Hotel Budapest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017

Room Tip: We stayed here for our honeymoon and it was such a special experience. I would highly recommend this hotel. The staff were excellent, so attentive. The hotel was spotless. It was in a fantastic location , I would recommend anyone thinking to go to Budapest to stay here . The lobby of the hotel looked as good as it smelt, I don't know how they did it but it was really lovely .
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hoteles2017, Quality manager at Iberostar Grand Budapest, responded to this reviewResponded 30 October 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 August 2017

Rooms are very well designed and comfortable. The spa is very relaxing (though small). Service is good and includes some daily gifts. Location is pretty central for every thing.
In short, you know where you put your money.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank Charles-Guillaume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Grand Budapest, responded to this reviewResponded 31 October 2017

Dear Charles,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us at IBEROSTAR Grand Hotel Budapest and thank you for sharing your experience with us.

As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.

We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.

Best Regards,

Quality Manager
IBEROSTAR Grand Hotel Budapest

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Reviewed 10 August 2017 via mobile

Just what i needed! I spend 5 nights at this amazing hotel. I loved the spa.
The location is perfect in the city center.
Everyone was polite and very willing to help me around and guide me to the city, proposing nice places to eat and drink

Stayed: January 2017, travelled on business
Thank Bert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Grand Budapest, responded to this reviewResponded 9 November 2017

Dear Bert,

We want you to know that your review of IBEROSTAR Grand Hotel Budapest is very much appreciated. We are always very happy to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.

Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.

Again, we appreciate your positive comments and look forward to welcoming you back again soon.

Yours sincerely,

Quality Manager
IBEROSTAR Grand Hotel Budapest

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Reviewed 3 August 2017

AVOID!!!!!

Enjoyable stay until we went back to pick our bags up following an earlier checkout. We were told there were restroom facilities available. We obviously questioned this given that the hotel claims to be 5* and thus it seemed a little far-fetched. We asked if we could use the ones in the spa and were begrudgingly told were allowed.

We then asked if we could order a city taxi, Anita obliged and told us that the taxi had arrived and our bags were placed in. Trusting that this was a city taxi we went with the flow. we only had a short journey to another hotel as there had been some availability issues at the time of booking to get the full time at the Iberostar. The taxi turned out to be the hotel car service which had a relatively high minimum charge so we ended up being charged HUF 2500 for going a very short distance. Whilst this is not a huge amount it is the principle of the matter that troubles me most on this and I called Anita to ask why she did that..... I was told that the Iberostar is a 5* hotel and does not use Taxi's.

Funnily enough, from having stayed in many 5 and above * hotels in my time I am of the understanding that truly 5* hotels provide their customers with what they specifically request. I think this nuance was lost on Anita.

AVOID!!!!!

  • Stayed: July 2017, travelled as a couple
    • Value
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Review collected in partnership with Iberostar
Thank MarkBurd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Grand Budapest, responded to this reviewResponded 22 August 2017

Dear Mark,

Thank you for choosing our hotel for your holiday and taking the time to share your views with us.

With reference to the attention received, we take note of your comment and regret the impression that you experienced at the time. We understand that it has been a misunderstanding possibly due to linguistic barriers, and that our main objective would always be to satisfy your request. Professionalism and excellence of service is one of our strengths and we work with enthusiasm so that it continues to be.

Furthermore we are sad to see that during the last moments of your holiday that it was not perfect for you and hopefully this incident has not affected your vacation and the fond memories that you take with you.

We sincerely hope that at another time you may once again come to visit us in this beautiful city in our IBEROSTAR hotel that is in an enviable location facing the liberty square and just a short distance from the river, to stay at our luxury hotel.

Quality Manager
IBEROSTAR Grand Hotel Budapest.

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