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Reviewed 3 September 2018

Easy to get here driving, but far outside Ljubljana. You can drive into town, but we chose taxis for about 7 euros - not bad. Staff was friendly & helpful. We had a good sized room on the 3rd floor with large windows overlooking the woods, well furnished, quiet, central A/C, fridge, safe, electric teakettle. Nice bathroom, but very hard to get anything between hot and cold water. They have a good (aside from the loud disco music) breakfast buffet for 15 euros. There are supermarkets and some restaurants within a reasonable driving distance.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLjubljana, Public Relations Manager at Four Points by Sheraton Ljubljana Mons, responded to this reviewResponded 5 September 2018

Dear Mary H,

Thank you for the positive review, we are very happy to know that you enjoyed your time at the Four Points by Sheraton Ljubljana. We are delighted to hear that you had a wonderful stay with us. It has been nice to read that our Staff, our rooms and the services in general have exceeded your expectations. Thank you for your feedback regarding the shower. Your experience is much appreciated and will be acknowledged. Visit us soon again. Ljubljana is amazing during winter during advent season. The city is known for having one of the most original lights displays.


Kind regards,
Anja Hribar, Marketing & PR Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018 via mobile

Stay at this hotel for just 1 night to have a rest and continue to our trip. Got the room facing parking place. Room was not clean, especially floor dirty. Asked for new room-same problem, we needed to call reception make a cleaning. Room are very small, very used furniture. In the night wedding was taking place there-noise till 2 am, and starting 5am drunk people on the parking shouting and kicking in the cars so i need to call reception. Reception is big weak of this hotel as they placed us with this facing room with 8month daughter. Breakfast is fine but after nonsleeping night we didn´t enjoy it. After complain at the hotel manager we got the discount, but i would rather prefer to have calm stay instead of some money save.

Stayed: August 2018, travelled with family
Thank Tomas_Uher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLjubljana, Public Relations Manager at Four Points by Sheraton Ljubljana Mons, responded to this reviewResponded 4 September 2018

Dear Tomas C,

Thank you for choosing the Four Points by Sheraton Ljubljana Mons to accommodate your travel needs. Most of all, thank you for responding. Our hope is that all our guests experience a peaceful environment during their stay. That said, it was brought to my attention that your stay was interrupted by a loud disturbance caused by the wedding that was held in our ballroom. I sincerely apologize for the inconvenience and I can understand how unpleasant it was travelling with the baby and not being able to get your baby to sleep as well. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with the appropriate hotel teams to ensure the necessary guidelines are in place to make the necessary improvements in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ljubljana.


Sincerely,
Anja Hribar, Marketing & PR Manager

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Reviewed 1 September 2018 via mobile

This is a very nice Hotel, Excellent service, staff are very helpful, they speak several languages including English. Very clean, quiet, easy to get to, easy access to town of Ljubljana. Rooms are a bit under illuminated but very clean.

Stayed: September 2018, travelled with family
Thank waltv2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLjubljana, Public Relations Manager at Four Points by Sheraton Ljubljana Mons, responded to this reviewResponded 2 September 2018

Dear Walt V,

Please let me thank you kindly for giving us the opportunity and trust for hosting you at our hotel and thank you for sharing your experience on TripAdvisor. We are very happy to know you enjoyed your stay and very proud of all your positive comments. We hope to see you again very soon.
Best regards,
Anja Hribar, Marketing & PR Manager


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Reviewed 31 August 2018

We had a very nice stay at the Four Points Ljubljana. The staff was very welcomeing and helpful with all of our questions and needs. We received an upgrade to a Suite and it was a very nice room. When we decided to stay an extra night and made separate reservation, David at the front desk anticipated our request to stay in the same room and took care of it for us. He also arranged a taxi for us to go to airport when we departed. We had been concerned regarding the distance to the city center, but it was an easy taxi ride. The breakfast was amazing and as good as what you would find in any top rated hotel.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsLjubljana, Public Relations Manager at Four Points by Sheraton Ljubljana Mons, responded to this reviewResponded 2 September 2018

Dear Jeff J,

Thank you so much for your very nice review. I am very happy David made good impression and made your stay easier. Let me recommend visiting us during winter months and see the Christmas lights. Winter in Ljubljana is a special time. There are so many ways to make the city cosy and festive. We are happy you enjoyed your stay and we hope to welcome you at our checkpoint soon again.

Best regards,
Anja Hribar, Marketing & PR Manager


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Reviewed 16 August 2018

Room was excellent with plush bedding and also surprisingly large with a refrigerator and a Breakfast Buffet you cannot beat. I had 30 hours of travel time and was so worn out upon arrival but they did everything to make my 7 night stay more than pleasant. The staff is very helpful and were so welcoming each day. I highly recommend staying a few kilometers out of Ljubljana for this amazing experience.

  • Stayed: August 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank lisaann6760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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