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“Massive thank you”
Review of Intersport Bernik

Intersport Bernik
Certificate of Excellence
Reviewed 18 January 2018 via mobile

We recently came back from our week in Kranjska Gora, chosen as we wanted somewhere small, good for beginners where we could learn more from our first ski trip last year and get more confident. We booked our holiday and lessons via a package ski company and our stuff and lessons were all via Intersport Bernik. Getting our equipment was a breeze, we went in on Saturday afternoon after filling in the very quick electronic form at our hotel. The guys in the shop were great and reallly helpful and there was no other customers at that time so no queues!

As for our lessons, we had 6 days (we thought it was meant to be 5, luckily the instructor double checked) of two hour lessons and got Ana Dolanc as our instructor. We told her a number of times, but cannot thank her or say enough about how amazing she was. She was so friendly from the very first moment, so much fun as well as a great teacher, getting people out of their comfort zones and making them better skiers with loads of different exercises to get your body and mind working how it should be. As we had a few different nationalities in our lessons over the week, her ability to switch between languages with ease was great for everyone. We are both now much more confident skiers and enjoyed it more this year than we did last year an that is largely thanks to Ana. The best thing about the lessons was that she was able to teach as a group but also managed to see things that each person needed to improve individually and gave us advice that was basically tailored to each person.

Also the end of week party on the Friday was a brilliant touch. Given it was a family resort a bar crawl/pub night would have left a lot of people unable to go. The party with the games was a great touch and a really nice way to end the week. The only criticism is I couldn’t get the ‘Birdie song’ out of my head for three days after!! :-)

Great experience and thank you everyone at Intersport

1  Thank Mishy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nejc-Sabolek, Manager at Intersport Bernik, responded to this reviewResponded 19 January 2018

Dear Mishy77,

Thank you for your great review. I will make sure Ana gets all your compliments.
We will do our best also for the work in future. It is a peace of cake to have energy for that when you are reading such nice reviews as yours. This really gives you a proper motivation for the work!

Thanks again for taking your time to write us!

Kind regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (107)
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"ski lessons"
in 9 reviews
"excellent ski"
in 7 reviews
"next year"
in 7 reviews
"ski party"
in 3 reviews
"individual lessons"
in 4 reviews
"red slopes"
in 3 reviews
"three days"
in 3 reviews
"salmon"
in 2 reviews
"rental service"
in 2 reviews
"great instructor"
in 3 reviews
"learn how"
in 2 reviews
"great customer service"
in 2 reviews
"each morning"
in 2 reviews
"lots of fun"
in 2 reviews
"guys were great"
in 2 reviews
"inter sport"
in 2 reviews
"a bit confusing"
in 2 reviews
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11 - 15 of 107 reviews

Reviewed 13 January 2018

We had a bad experience with SkiSchool.si who we booked our ski hire and ski school with. They didnt have the ski kit sizes we needed available and said it was our problem and didnt care that we would not be able to do the ski school we had booked because we didnt have a ski kit. We then went to the Intersport on the High street near the supermarket. They were amazing! They were so friendly and helpful, had our sizes and let us book into the ski school last minute. The best ski equipment and the best ski school. Particularly Gosper was very helpful, professional and friendly. He went out of his way for us. Intersport are very lucky to have him as an employee. Ana was also an amazing instructor. Thank you intersport for making our Kranjska Gora ski experience, one of the best! I would highly recommend this ski company all the others in Kranjska Gora.

1  Thank Geraldine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nejc-Sabolek, Manager at Intersport Bernik, responded to this reviewResponded 19 January 2018

Dear Geraldine C,

Thank you for your great review. We will make sure Gasper and Ana will get your thanks. We will also be on your service in the future, if you decide to visit Kranjska Gora again. Also in the Summer... Why not :)

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

We have booked an instructor for a nordic ski lesson (called "teaser") through Intersport Bernik. The "teaser lesson" was to last 3 hours, it included all the gear and the teacher for a group of 4. The price, 29€, per person.

We showed up at 4pm, at Intersport Bernik. To sign up and rent gear it took at least 35min. Total chaos inside the store. After this nightmare, we walked with our instructor to the trail behind the Intersport store, we got there around 16h45. It was already dark, the lights on the trail were not on. The instructor started the lesson anyway, we could barely see the trail. The instructor called someone about the lights and about 20 min into the lesson, they were on.

The lesson itself was completely useless, unorganized, as the instructor had no teaching experience. He was either skiing on his own, or was behind us, giving us useless advice. Then, after one hour, which was the time he was payed for to stay with us, he was gone, and we were told that for the remaining one hour of our 3 hour time, we can ski on our own!

The 3 hour "lesson" had costed us 116€, we got 2 hours of absolutely nothing plus one hour of useless "lesson". A total rip off.

Don't bother booking a group lesson. Find an instructor who is experienced and go for an individual lesson. This was a total rip off.

2  Thank 664klarad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2018

A very positive experience. My daughter and I took lessons in different groups and through great coaching made a lot of progress in the week. Skis, boots and helmet were in great condition and quickly adjusted when I had a problem. My daughter was encouraged well by Tomislav and my instructor, Bozo, was experienced, patient and provided the right amount of challenge for the sessions. The mini slalom on the last day was a great bonus and the instructor show and prizegiving was a great end to our week. I'm sure it will be my one and only skiing medal :)

Thank Billy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 January 2018 via mobile

Satisfied with the service rendered by the staff. Ski rental and service was good.
A shout out to ski coach, Miha, Mathia, Brina and Saso. All of them are very patient, knowledgeable and professional.
All of them are excellent, always on time and also built a good rapport with us. The kids were able to ski on their own which was our goal in the first place.
up to them.

Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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