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B.H
London, United Kingdom

When in Łódź....

4.0 of 5 bubblesReviewed 9 Apr 2018via mobile
Whenever my wife and I come to Łódź we always choose either Novotel or the Ibis next door. It always has the same great international Hotel standards. Staff are always most accommodating, friendly and deliver with a smile. Even for the most demanding of customers like my wife:-) Rooms are everything you expect from a 4 star Hotel.
Small criticisms that should not deflect from an overall positive experience of the Hotel and the polite staff. Windows at front facing street - quite dirty. The breakfast choice seemed poor, especially for muesli lovers, (my wife) with unnatural flavoured yogurts. No replacement of condiments ie shampoos, teas sugar etc after cleaning of room. Don’t remember this from previous visits. Best part as always- the very comfortable bed.
Date of stay: April 2018
Trip type: Travelled as a couple
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NovotelLodzCentrum, Geschäftsführer at Novotel Lodz Centrum, responded to this review
Responded 13 Apr 2018
Dear No-Parachute,

thank you very much for sharing your opinion about stay at Novotel Lodz Centrum! This is a real pleasure to read about your happiness and satisfaction that you experienced in our place. We always do our best to make the guests feel special, especially if we know that they have special needs and requests.
We hope we will have another opportunity to welcome you again in Lodz and at Novotel Lodz Centrum!

Regards,
Karolina Wojcieszak
Guest Experience Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (872)
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All reviews piotrkowska street would stay again nice design perfect location comfortable rooms city galeria receptionist accor mall
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Reviewed 4 April 2018

A weekend we will never forget, and for all the right reasons. My partner (who is originally from Lodz) and I hosted a large family gathering at the Novotel over the Easter Weekend. There were over 40 guests of all ages and the whole family has not stopped talking about it since. Excellent atmosphere, excellent food, and excellent attention to detail by all the staff at Novotel. We were a bit nervous at the beginning about hosting such a big event but we need not have worried because everything went perfectly.

A special thank you to Anna, the events manager at Novotel, who was in charge of the event and who made sure everything went smoothly and always did so with a very friendly, efficient and professional manner.

All the staff we encountered at this hotel are friendly and happy to help without any hesitation, and always ready with a smile and greeting when passing.

As well as having the party at the hotel my partner and I stayed in the hotel for 6 nights. It is a clean, modern and comfortable hotel and I highly recommend it as a place to stay whether visiting Lodz for work or leisure. As others have said, it is perfectly situated near a large shopping mall, the main tram hub, and Piotrkowska (with its lovely buildings, bars and restaurants). Also it is just 5 minutes’ walk from “OFF Piotrkowska” with its much trendier food and retail scene.

Room tip: Ask for a high floor facing to the front.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank JimCardiffresident
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelLodzCentrum, Guest Relations Manager at Novotel Lodz Centrum, responded to this reviewResponded 6 April 2018

Dear Mr JimCardiffresident,

Thanks for taking the time to share your experience about your stay with us. It is a very big pleasure that you and your family spent a wonderful time in our hotel. We are glad that our services met with your recognition. Thank you for appreciate our staff especially Anna from sales department. Moreover we would like to thank you for nice words about comfortable room and central location of our hotel. I will share your opinion with my team and I think that this give our staff extra motivation for further work.

We hope to see you soon in Łódź and of course at Novotel Łódź Centrum!


Best regards,
Karolina Wojcieszak
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

I come from Lodz and whenever I come back I try to choose Novotel Łódź Centrum.
I saw how he built Ten Hotel, and today is one of the cool business cards of the city.
Very clean and quiet rooms and a nice view of the center on the upper floors.
At the reception there was never a problem, all questions and suggestions were quickly solved. Mr. Patryk at the reception super service (Regards)
Small minus for the lack of a pool.
Novotel Łódź Centrum is worth recommending
Real four stars

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank bartlomiejg624
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelLodzCentrum, Kierownik ds. gości at Novotel Lodz Centrum, responded to this reviewResponded 4 April 2018

Dear Mr Bartlomiej g,

Thank you very much for your opinion about stay at Novotel Łódź Centrum! We are really glad that you spent a great time in our hotel!
Thank you for appreciate our rooms and front office Staff, especially Patryk. I am sharing your comments with our team.
It's great to know that we have fulfilled your expectations regarding stylish and clean room. We believe that what we can do allows guests to feel more like home.
It was an honour to host you and we would be delighted to welcome you again in our hotel.

Best regards,
Karolina Wojcieszak
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

I stay here a couple of times per year, it is always a pleasure to stay here. Nice building and rooms. Close to shopping center and nice restaurants. I used a hotel bike for the first time to go to my destination in the city, that was great, much faster than by car and no problems to park.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank bartboone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelLodzCentrum, Manager at Novotel Lodz Centrum, responded to this reviewResponded 21 March 2018

Dear Mr Bartboone,

thank you for sharing your opinion about your next stay in our hotel! We are glad that you feel very well in Novotel Łódź. Thank you for appreciate our rooms and location of hotel. We already wait for your next stay to be able organize for you another unforgettable and delighted stay at our Hotel.
Regards,

Karolina Wojcieszak

Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018

What a fantastic location for Lodz, easy to get to from the train station. The hotel is clean, warm and the check in by the staff warm and welcoming. The only downside, and why they lost 1 star.... we was woken at 9am for room service.... yeah 9am.

Did not use the bar for dinner or breakfast, as everything is just a short stroll away and why would you eat in the hotel when you have local eateries so close to you.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank atunstall-
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelLodzCentrum, Leiter Gästebetreuung at Novotel Lodz Centrum, responded to this reviewResponded 28 June 2018

Dear atunstall-,

thank You for nice words about stay at Novotel Lodz Centrum!
It is a pleasure for us when our guests have fantastic memories from our hotel!
Thank you for special appreciate our comfortable rooms, location and staff!
We hope to see you soon!

Regards,
Karolina Wojcieszak
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

The service i received was second to none, I couldn’t find any fault, all the staff are friendly, the room was excellent, the breakfast was fantastic, overall cleanliness of the hotel was fantastic, in fact it was an amazing experience, I asked for 1 hour late checkout, I was given 2 hours without hesitation, I will rate this hotel as 5 star, because all the services I got were 5 star...I certainly will recommend this hotel to anyone...brilliant!!!

Date of stay: January 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank adebowalea2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelLodzCentrum, Kierownik recepcji at Novotel Lodz Centrum, responded to this reviewResponded 15 February 2018

Dear Guest,

Thank you for taking the time to tell us about your experience at the Novotel Lodz Centrum
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Justyna Nocha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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