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All reviews the main square old town early hours high ceilings reception staff excellent location third floor breakfast room wonderful hotel salt mines breakfast was excellent scrambled eggs yogurt noise doorman bath poland
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Reviewed 7 October 2011

The good stuff:
Staff generally helpful
Excellent location in an amazing city
Nice rooms

The bad stuff:
The awful, terrible receptionist. Two are great but you will know immediately when you get the one I'm talking about. Hard to believe people like this can keep a job in frontline customer service.
Poor water pressure
Poor cardboardy itchy scratchy towels
Poor airconditioning
Rubbish dressing gowns - worse then the towels - why bother?
Having to pay to use the hotel sauna - Difficult to find another 5 star hotel that charges to use IT'S ONLY recreational facility!!!
Rubbish breakfast

We are coming back to Krakow as soon as we can but we will not be booking the Grand.

  • Stayed: October 2011, travelled as a couple
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4  Thank Scubak13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

This hotel is old style but very adequate. It is not luxurious but its position is excellent. The rooms are large and comfortable and the food is of a good standard. It is in the heart of Krakow with many excellent restaurants close by. If staying for a few days I would recommend this hotel as long as the name of it does not raise too many expectations.

  • Stayed: October 2010, travelled with friends
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Thank Barbara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2011

the beds were rock hard the bathroom was much too small for a five star hotel like they call themselves the water pressure of the bath was below every acceptable level it takes half an hour to fill the bath. I took at 7'o clock breakfast.
The bread was from the day before
when I had finished I saw someone arriving from outside with the fresh bread this hotel is definitely not a5 star
hotel and very overpriced

  • Stayed: September 2011
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3  Thank frequenttravellerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2011

I stayed here with my parents and i have to say the location was brilliant. staff were quite helpful. The place could probably do with a lift. we never ate here as there are so many great places to eat in krakow. overall a nice hotel but a bit expensive for what you get in my opinion.

  • Stayed: November 2010, travelled with family
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2011

We pulled up at our hotel to a rather unassuming double doorway and went inside and were greeted by an equally unimpressive 'lobby',yes it was olde worlde but not Grand.The doorman was nowhere to be seen as was the case during 50% of our stay.Had to wait 15 minutes while a new girl was being show how to check out guests,of course I understand she needed training but not whilst We were waiting to check in.The reception staff were however very helpful and with excellent English and had great local knowledge.We were shown to our room and the first thing we noticed was the wonderful view of a wall opposite,went back to reception and was shown an alternative smaller room with a similar view,so anyone with ideas of wonderful views of the city can forget it,if your lucky you'll see a window on the buildings opposite which are also in very close proximity.As there are many bars and restaurants in the same street noise was a concern,but luckily once you closed the window it was fine.Was disappointed with the lack of t.v. channels CNN and France 24(English language) were the only English language channels available as the hotel had not subscribed to any of the movie channels or local channels that sometimes show American movies.The bathroom was bijou but was well stocked with shower gel, caps etc but the cramp inducing half bath experience was one I'd rather not revisit,however if you are four foot tall then you'll be fine.. The loo it self was stuck in a corner of the bathroom and if you dared turn you'd either knock your elbow on the door or the adjacent sink.The furniture in the room itself was neither olde worlde nor modern just a bit worn,the bed however was very comfortable it would have been even better if the air conditioning coming from the very high ceiling worked effectively.
Breakfast was filling and a reasonable choice was available,would have been nice to have had a bit of variation from time to time though. Restaurant staff were very attentive and seemed to want you to enjoy the breakfast experience.The location of the hotel was ideal and just a stones throw away from the Main Market where an abundance of restaurants and shops could be found.Only 10-12 minutes walk to central station or 5 minutes walk to the tram stop sites this hotel in an enviable position.
I would no way classify the Grand as a 5 star hotel ,4 star at best despite the 5 star prices.Would we stay there again,probably not as we want something with a little more space and better facilities.

Room Tip: Rooms on the second floor seem to be very quite in this very busy street.
  • Stayed: September 2011, travelled as a couple
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1  Thank famousactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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