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Reviews (2,733)
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All reviews excellent service salt mines auschwitz birkenau airport transfer group tour always on time salt mine tour private car highly recommend this company first class service excellent company day trip spoke excellent english on arrival cannot fault friendly driver went smoothly
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Reviewed 5 April 2018 via mobile

We began our trip which included tours of auswitz-birkinheau and the salt mines by being greeted in our hotel lobby by our driver voijek (apologies for butchering his name) who was extremely friendly accommodating, knowledgeable and if I hate to admit it a better understanding of the English language then myself...everything regarding this trip was extremely professional from start to finish... our guide for auswitz, which Kraków direct organize, had a very good way of portraying the tour in an easy to understand manor and we came away with an in depth educated opinion on a subject we knew little about beforehand.... then we made our way to the salt mines which I highly recommend by the way and we received another fantastic tour... I would highly recommend this company to anybody visiting Kraków and personally would use them again the next time I go back ...

Date of experience: March 2018
Thank Daydream726052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakowdirect, General Manager at Krakow Direct Private Tours, responded to this reviewResponded 10 April 2018

We really appreciate your effort to submit a very detailed review on our listing. Thank you for using Krakow tours by Krakowdirect. See you again one day!

Kind regards,
Tomasz Ptak.
Co-founder & Managing Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We were looked after from the minute we arrived in Krakow, transport waiting for us to take to hotel. We were due to be picked up at 10.15 the following day to be taken on the Schindler’s Factory tour, I received a call from Krakow Direct office the night before to inform me the driver will be 5 minuets late, I was so impressed as most company’s wouldn’t bother contacting you just because they were going to be 5 minuets late. A young man called Jakob was our tour guide for this trip, the knowledge he had was amazing, he gave us so much insight on the history of Krakow, a very memorable tour. Next day we done the Auschwitz tour, again we was picked up on time by our tour guide Michael in a small mini bus, the journey was around 1 hour 15 mins, on the journey we were shown a film about Auschwit which was very informative. The tour was very emotional but again very informative. I left Poland with so much respect for this country and their people, and fell in love with Krakow, I hope to return.

Date of experience: March 2018
Thank Debra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakowdirect, General Manager at Krakow Direct Private Tours, responded to this reviewResponded 4 April 2018

Thank you for your wonderful and detailed review about Krakowdirect tours from Krakow. We really appreciate it.

Kind regards,
Tomasz Ptak.
Co-founder & Managing Director.

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Reviewed 3 April 2018 via mobile

Picked this company as they were rated first on TA and wasn’t disappointed. We were picked up from an apartment we rented with some people already on the bus, we went to Auschwitz where we had time for a coffee before our tour started. Our guide was waiting for us inside and she was very knowledgeable and friendly, after the tour we went over to Birkeanu where the same guide met us for another great thought provoking tour and we were then dropped back to the main square in krakow. An excellent service

Date of experience: April 2018
Thank morgane4033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakowdirect, General Manager at Krakow Direct Private Tours, responded to this reviewResponded 4 April 2018

We really appreciate your effort to submit a review on our listing. Thank you for using Krakow tours from Krakow by Krakowdirect and see you again one day!

Kind regards,
Tomasz Ptak.
Co-founder & Managing Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Booked airport transfers on line, was met at the airport by Michael who was on time, polite and informative on our journey to our hotel. We also booked our tour's to Salt mines Schiendlers factory, and Auschwitz Birkenau, Andrew our driver to the tour's was also polite and informative. Excellent company congratulations on your 10th Anniversary, look forward to next 10 years.

Date of experience: March 2018
Thank joyce c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakowdirect, General Manager at Krakow Direct Private Tours, responded to this reviewResponded 3 April 2018

Thank you for your wonderful review about Krakowdirect tours & transfers in Krakow. We really appreciate it.

Kind regards,
Tomasz Ptak.
Co-founder & Managing Director.

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Reviewed 2 April 2018 via mobile

Great having the pick up from our hotel. Small mini bus with about 20 people in our group. The driver was very attentive getting us to the locations and making sure we were in the right place and had our guide. We went on the Auschwitz and salt mines tour. Pick up was at 8:30 with an hour and half drive to Auschwitz. When we arrived we were given audio guides and taken round by a guide that did both the Auschwitz and Birkenhau tours. It was then another hour and half drive to the mines. It wasn’t until we arrived near the mines that we got to eat. I would recommend you take some snacks - as we hadn’t realised it would be so long before lunch (4pm). We had another guide for the mines, who was great. It was nice to have someone with some humour after such a somber morning. We were dropped of back at our hotel about 8:30pm

Date of experience: April 2018
1  Thank LJDorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakowdirect, General Manager at Krakow Direct Private Tours, responded to this reviewResponded 3 April 2018

Thank you for your detailed review about Krakowdirect tour from Krakow. We really appreciate it.

Kind regards,
Tomasz Ptak.
Co-founder & Managing Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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