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Reviews (1,812)
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All reviewsglobe bargreat hotelold townwawel castlebusy roadminute walkacross the riverthe main squarecity centrerecommend this hotelbusiness tripjunior suiteclean hotelreception staffexcellent breakfastcomfortable roomsstayed nights
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22 - 27 of 1,812 reviews
Reviewed 5 April 2018 via mobile

Another great Hilton experience.
Room was exceptionally clean. Comfortable bed with a range of luxury toiletries.
Breakfast was really good with a selection of hot and cold buffet. Great coffee, egg station and beautiful pastries. Had emailed to arrange a taxi pickup from the airport and as soon as we stepped through customs our driver was waiting! Excellent service.
Great location - around 15 minutes to the castle, (out of the hotel turn left go under the underpass and along the canal)
Highly recommend.

Stayed: April 2018, travelled as a couple
1  Thank Paul-Suzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this reviewResponded 26 April 2018

Dear Paul -Suzanne,

thank you very much for staying with us. I am happy to read so great comment and proud of my team.
Thank you for recommendation. We appreciate it.

Regards and hope to see you again.

Dorota Smagur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Everything we expected from a Hilton. Located close to old town. Lots of shopping and restaurants nearby. The staff was very helpful in directing us to local sights and entertainment. The room was spacious and clean. Very secure area with parking.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank sweatshop51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this reviewResponded 18 April 2018

Dear Sweatshop51,

thank you for your comment.

Regards
Dorota Smagur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Really good hotel, stayed for 4 nights, every day the room was cleaned to a high standard, the bathroom was nice and had everything we needed. Staff very professional and helpful. There is a small shop in the lobby where you can buy essentials. This place is a brisk 20 minute walk from the centre.

Stayed: March 2018, travelled with family
Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this reviewResponded 18 April 2018

Dear Ryan H,

thank you very much for staying with us and taking time to share Your opinion.

Regards
Dorota Smagur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

We travelled in January 2018 and only now getting around to writing a review. This hotel is amazing and was a great base for our short break in Poland. Central location with easy access to all areas in Krakow.

We have a great room looking at the castle, it snowed while we were which was great. Room service also was great and all very reasonable.

Recommendation is to look at the free walking tours, these were really good and informative especially the Jewish Quarter tour as this ends at the Schindler factory.

Overall, great place and staff friendly and helpful.

Stayed: January 2018, travelled as a couple
Thank Morgs1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this reviewResponded 18 April 2018

Dear Morgs1987,

thank you very much for so great comment.
We appreciate it.

Best regards
Dorota Smagur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

First and foremost, I am not a Hilton fan, and would not usually pick a Hilton to stay for vacation. This being a business trip, The Hilton Garden Inn, was chosen for me. And, it exceeded my expecations.

It was clean and was located perfectly for work access. Yes, there were a few hickups, but the staff handled it very well (a bottom sheet was replaced with a ripped sheet, apologized and changed it immediately). I, also, my preference, prefer to shower with the bathroom door open - the door does not stay open, and I asked for a door stop, provided easily.

The breakfast is a true highlight, as the staff in the bar at night. All and all, for business this is a great hotel.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank JC505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorota_smagur, General Manager at Hilton Garden Inn Hotel Krakow, responded to this reviewResponded 29 March 2018

Dear JC505,

thank you very much for giving us a chance to surprise You. I am very pleased we managed to exceed your expectations and I believe next time travelling to Krakow you stay also with us,
Happy Easter

Regards
Dorota Smagur

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