Visited in November for 3 nights with my wife. Checked in before the 2pm time as we arrived earlier but the room was ready so they were happy to let us check in. The hotel is next to the river and overlooked by the castle with the town square around a 15 min walk so ideal location. The room we had was a river view and was just about big enough but not massive, the room was warm and clean and had a kettle, hair dryer, iron etc. Breakfast had hot and cold options and was nice but the restaurant area is quite small so could get busy in the summer. The only issue we had is building work was being undertaken nearby and was started at 630 each morning, this isn't the hotels fault so can't blame them for this. Would definitely recommend the hotel to anyone who wants to visit this beautiful city.

My friend and I spent 3 nights at the Kossak and we will definitely be back.

I emailed a couple of weeks before regarding our suite and got quick and very helpful replies. I also emailed about visiting Auschwitz-Birkenau as I had read stories of booking yourself and trips being cancelled, again a quick response and they booked the trip for us.

On arrival we received a warm welcome from Paulina on reception. Our suite was gorgeous with a balcony and stunning views. On attempting to unpack I discovered that I had stupidly left my luggage keys at home, I asked Paulina at reception if she could help, she contacted her colleague Witek to see if he could help, my knight in shining armour managed to remove my padlock without damaging my suitcase!. We ate at the rooftop restaurant, food was delicious, and views of the castle and river at night were stunning.

Breakfast each morning was lovely with lots of choice. All hotel staff were friendly and helpful. Paulina at reception booked our taxi to the airport and informed us of the cost up front.

I would like to say thank you to all the staff for making our stay so enjoyable, and a very special thank you to Paulina and Witek for helping me so much.

Fantastic location.
Close to transport and most of tourists attraction.
Very welcoming reception.
Good size room 107
Breakfast really good and sufficient.
Roof bar restaurant has a beautiful view of the castle with great food . although abit pricy.
I am happy and will go back again