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Reviewed 21 January 2016

I have been in many hotels in different parts of Europe, also quite often in Cental-Eastern and Eastern Europe, and usually I was satisfied. I never experienced anything even remotely similar to what happened in Hotel Silver.

First it looked like a normal hotel. But the problem was that I had a room that was directly on the other side of the wall of the party hall. Normally, this was not a problem, the hall was not used, but on New Year, there was a party (not for hotel guests, I read that they asked high entrance fees) with extremely loud music. Even just for a party, the music would have been extremely loud, but taking into consideration that there were hotel rooms like mine directly on the other side of that probably quite thin wall (and with beds directly at that wall), that was just crazy. It was as if a loudspeaker was directly in the room. Of course, no one would have been able to sleep in that room and even being awake is was very unpleasant.

It was already quite late in the night when I returned to the hotel, I was tired and really wanted to sleep. So my first reaction was that I asked at the reception whether I could rent an additional room in another part of the hotel (not directly at that wall of the party hall, the hotel is quite large, so in other rooms, it probably was not so loud). I was told that this is not possible. At that time, I assumed that the reason for the refusal was that all hotel rooms were occupied, but later it turned out that this was probably not the case (see below). The lady at the reception was very unfriendly and said that there was no problem since the party was announced in advance, and she even made the absurd and obviously wrong claim that it would be the same in every hotel. So I asked at what time that loud music would end. I was told that it would end at 4 o'clock in the morning. Since I did not have a room for sleeping and the loud noise from the other side of the wall was like a kind of torture, I went for a long walk in the winter night. When I came back at 4 o'clock in the morning, the music with the volumne turned up in an extreme way was still there, and it did not end during the next ten minutes. So I went for a walk again, and when I came back at 4:30 in the morning, the party had finally ended.

It is, of course, bad that they thought that only the expensive party with very loud music mattered for them and that hotel guests, some of which had a room directly on the other side of a thin wall, were considered irrelevant. But the worst and most absurd part of the story was still ahead.

After I left Białystok, I wrote an e-mail in which I described the problems. After some time, I received an answer that really shocked me. In the e-mail, it was claimed that what I had written to them was wrong and that in that night, during the loud party, I had been offered a room change and did not use this option.

That was really absurd. Of course, I would have been very glad if I had been offered a room change - in most rooms, it would have been much less problematic than directly on the other side of the wall of the party hall. I was ready to pay for an additional room in another part of the hotel - this was my first question at the reception during that night, but I was refused.

The story with which they "corrected" my "wrong" version of events in the e-mail was really absurd. Why would I have refused an alleged offer of a room change and have preferred to keep the room in which it was absolutely impossible to sleep because of the extremely loud music on the other side of the wall only to complain afterwards? This does not make any sense.

With that strange claim that I was offered a room change during that party night (when in fact I was even refused when I asked whether I could pay for an additional room in another part of the hotel for one night), I can only guess what might have happened. It would have been even more absurd if such a claim had been made if there had been no free rooms, so I assume that during the party night the lady at the reception simply did not want to do her job (letting me rent an additional room or making a room change), and in order to cover up the fact that she did not want to do her job before the boss, the story with an offer of a room change which I allegedly refused, was invented.

It is difficult to know what exactly happened, but I think that this made-up story with an alleged room change offer raises serious issues about trustworthiness.

Room tip: As far away as possible from the party hall
Date of stay: January 2016
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
1  Thank Adrian_Engler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2015

We stayed in a triple economy room for 4 nights. The room was drastically small for three people, though clean and with all declared amenities. The worst was the toilet and shower, so small that you cannot even rub yourself properly after taking shower.
So, if staying in Silver, one better book a standard room. However, it is considerably more expensive than economy
The excellent thing about our stay is the super quality of breakfasts. Really wide choice of food with NALESNIKI being the best. Dishes at dinner were also good, thought a bit too expensive. Lack of regional beers.
The street (Kopernika) the hotel is located at is quite noise with extensive traffic. The city center is about 15 mins by bus or about 6 stops.

Room tip: choose a standard (improved) room instead of economy one
Date of stay: October 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Sinebok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2015

We stayed there on our way to home. It had very friendly service, everything around was clean. It was quiet and breakfirst was also good - there was something for us and for kids as well. For us was very important to have more secure parlking.

Date of stay: August 2015
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Rexonaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2015 via mobile

good hotel. anything superfluous. it is better to take the improved numbers. the breakfast is diverse. the personnel speaks Russian and is benevolent. existence of the parking for cars. convenient arrangement.

Date of stay: May 2015
Trip type: Travelled solo
Thank Se S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile
Google Translation

Date of stay: December 2018
Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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