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All reviews business trip very nice hotel old building bar and restaurant welcome drink rooms are large breakfast buffet is high level czech republic yogurt free of charge city parking gym europe interior prague
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Reviewed 26 July 2017

Lot of positive things to report about this hotel:
- good location in the city center of Ostrava
- nice layout of the hotel: spacious lobby and common areas (corridors, grand staircase...), there is really a feeling of spaciousness when you stroll around, especially in the staircase of the long corridors
- the building and the inner architecture have something of art deco - and sometime may give a "je-ne-sais-quoi" out-of-date impression - all areas are well renovated though
- I recommend going for the superior rooms with lounge access on 3rd floor, we paid 21€ extra a night but those rooms are huge. In-room amenities are at par: soft bathrobe, plenty of towels, hairdryer, vanity kit, etc. Very large bed. Double windows filtering the noises from the street. One small fridge with soft drinks free-of-charge (as well as wifi), and a small kitchen with microwave in the room entrance.
- efficient staff at check-in
- restaurant is pretty decent and offer international food (e.g. duck breast, gnocchis, rabbit, etc.). Very good dining option for Ostrava; very suitable for business diner.

On a less positive note, breakfast buffet is no surprise (very same as in all world cities in a four-star hotel), yet the omelette is yummy.

All in all, that is a good hotel experience.

  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Patrick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 28 July 2017

Dear Guest,
We very much appreciates your comments regarding your stay at the Mercure Ostrava Center. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you again. With best regards, Vladimir Sic, General Manager

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Reviewed 23 July 2017 via mobile

A good stay had. Comfy bed. Good shower. Comprehensive buffet breakfast with live egg station. Friendly and accommodating staff. Decent breakfast times and check out time. There's nothing not to like for a brief stop. Good clean and comfortable without being over flash. Value for money? I don't know as work paid for it.

Stayed: July 2017, travelled on business
Thank J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 25 July 2017

Dear Guest, I would like to take the opportunity to thank you for your review on our hotel, we are all pleased at the Mercure Ostrava Center, that you have enjoyed your stay in the hotel, and in Ostrava. We hope to have the chance to welcome you back soon. Vladimir Sic, General Manager.

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Reviewed 18 July 2017

A near perfect experience.

We had a spacious room, clean and modernly furnished. It included coffee machine, two TVs (with free HBO), free mini-bar, and separate air conditioning in every room. Despite being in city center, it was exceptionally quiet (doubule windows). There were a lot of lovely little touches all over the place. We expected a lot less for this price range.

Breakfast was conveniently served from 6:30 up to 11:00, which is a great plus when you have kids who like to sleep late, and it keeps restaurant from being crowded.

With superior room we had 24/7 access to privileged lounge, which served free snacks, drinks (both soft and beer), and had nice selection of entertainment machines, which was a nice and unexpected bonus.

Service is kind, friendly, and very helpful.

Parking is not included, but prices are not steep for city centre. Entrance and exit to parking is quite tight, you should take care not to damage your vehicle.

Room Tip: Superior rooms have many nice additional perks. Check in on-line to have a key waiting for you.
  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Mariusz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 19 July 2017

Dear Guest, Thank you for your kind words of encouragement. We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center, we are committed to consistently providing warm, efficient and high standard service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to welcoming you back to the hotel. Vladimir Sic, General Manager

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Reviewed 7 July 2017 via mobile

I would like to express thanks to personal at reception desk.They are very kind,professional and with high level skills.
Specially Paula who help me when I needed to do something with documents.
Thank you
Bostjan

Stayed: July 2017, travelled on business
Thank Boštjan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 13 July 2017

Dear Guest, I would like to thank you very much for taking the time to pass on your comments on your recent stay with us at the Mercure Ostrava Center, we are all delighted that you have found the hotel to your expectations and that you had a great time with us and in Ostrava. Vladimir Sic, General Manager.

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Reviewed 4 July 2017

I use this hotel frequently because of business purposes, I'm always satisfied because it is close to work and close to downtown. I can walk from Hotel and enjoy Ostrava's attractions and city atmosphere

Room Tip: take the privilege room
  • Stayed: June 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 13 July 2017

Dear Guest,We are very pleased to hear of your stay at the Hotel Mercure Ostrava Center. We appreciate you taking the time to share your experience and we take pride in our hotel and our associates and are delighted to see that reflected in your stay. It will be our pleasure to welcome you back during your next trip to Ostrava. Vladimir Sic, General Manager.

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