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All reviews business trip very nice hotel old building bar and restaurant welcome drink rooms are large breakfast buffet is high level czech republic yogurt free of charge city parking gym europe interior prague
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Reviewed 10 June 2016

The hotel is placed at the City Center close to all the restaurants and local Pubs, the room is very big and clean all the facilities in the room are well maintained.
Coffee machine in the room grate bad and nice TV.
The breakfast was very rich and good, the bar is nice with good atmosphere.
It is a very quite hotel inside and outside.
I was a whole week and had an excellent time, and intend to be there again soon.

Assaf n

Room Tip: Exclusive rooms have access to lounge room that has free food and drinks all day, TV, WII and office facilities.
  • Stayed: May 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Assaf N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 13 June 2016

Dear Guest, on behalf of Mercure team I would like to thank you for such a positive feedback which I will communicate to the team. We are really happy that you have enjoyed your stay with us. We will be pleased to welcome you again in the future. Vladimir Sic, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2016

I spent one night in occasion of a business travel, and I was pleasantly surprised by the efficiency of this structure.
It was really a great experience to stay there, a great service and lovely people.

  • Stayed: June 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Michele0460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 13 June 2016

Dear Guest, Thank you for your kind words of encouragement. We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center, we are committed to consistently providing warm, efficient and high standard service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to welcoming you back to the hotel. Vladimir Sic, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2016

Excellent hotel to stay in during the business trip in Ostrava and surroundings with excellent bedding and the best breakfasts I ever experienced! Only problem could be parking a car as the parking spaces are quite limited. Furthermore there is also nice gym and sauna available. Without doubts this is my favourite hotel worldwide.

  • Stayed: May 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank radekj793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 2 June 2016

Dear Guest, thank you very much for choosing the Mercure hotel while visiting Ostrava and for taking the time to write such a beautiful review.
With great pleasure I read that you had a memorable stay with us, and the whole Mercure team is looking forward to hosting you again soon.
With Kindest Regards, Vladimir Sic, General Manager

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Reviewed 1 June 2016

The hotel is situated facing a nice little park. A bus stop is right across the street (direct connection to the zoo), a tramway stop (direct connection to Vítkovice) is just a few blocks away. Stodolní street and market square just a few blocks away.
The building is a large palace, very clean and everything looks new. Our room was clean and very nice. Large tub. The hotel also offers a priority lounge with snacks and drinks that are available 24h for free. Many parking spots in the court yard. Everything was easily accessible (we had a toddler and stroller with us) from the parking space to the room. Staff was friendly and efficient, spoke English well, an experience that was not repeated at any other interaction in town ;-) Breakfast was not opulent but more than fine.
Downside: noisy vent in each room, including bath, if you're sensitive, could not be turned off. Also ask for a room not facing the street, it was really noisy and we had to keep the windows shut at night.
I recommend this hotel, we felt extremely comfortable.

Room Tip: Ask for a room not facing the Ceskobratrská street, very noisy.
  • Stayed: May 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Marlis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 2 June 2016

Dear Guest, thank you very much for your lovely review and for recommending hotel Mercure Ostrava Center on the TripAdvisor.
We are so glad to see that you spent a great time during your recent stay in our hotel and everything was perfect. It is our pleasure to fulfil quest's expectations and ensure them a comfortable and memorable stay in our hotel.
It was a pleasure having you at our property and I hope to welcome you back soon for another great stay. Kind regards, Vladimir Sic, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2016

Hotel Mercure is an standard hotel.
No surprise and standard service
Hotel has good location in the centre of Ostrava.
In the hotel is sauna and fittnes, it is included in room price. WIFI is included as well. What is surprisingly not included is parking.
Little bit is missing navigation in the city to the parking entrance.

In the reception You have to wait. This is in Mercure hotel quite often. The staff in reception is friendly, helpfull but they have to do something ?!

The building itself is older, good equipped, rooms are large, breakfest is standard.
Room is airconditioned.

Room Tip: Take rather room in higher floor.
  • Stayed: May 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank fr_petrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this reviewResponded 23 May 2016


Dear Guest, What a pleasure to read these lovely comments on Tripadvisor and to hear that you have enjoyed your recent stay with us! On behalf of our entire team I would like to thank you for affirmative words regarding our staff. Your positive opinion motivates us to perform even better in the future (and not wait on the reception). We are looking forward to welcome you back on your next visit! Vladimir Sic, General Manager

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