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Alex F
Brighton, Australia

Great Hotel in so so location.

Review of Hilton Prague
4.0 of 5 bubblesReviewed 29 Aug 2019
Really impressing hotel. Rooms clean and spacious. Good bathrooms and comfortable king size bed.

We has a great view of the river and Budapest.

Casual restaurant and breakfast was really good.

It is a very big hotel that was hosting an IT convention so it was very bust and it was a bit annoying constantly waiting for a lift.

I would not stay here again as it was a bit too far form the old town, in a grungy area, but it was the hotel chosen by our cruise company. Old town was a short tram or train ride away however.
Date of stay: July 2019
Room Tip: I little bit out of the way from all the key sites of Prague.
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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KarolinaHankova, Guest Relations Manager at Hilton Prague, responded to this review
Responded 2 Sept 2019
Dear Guest, Thank you for sharing the review. I am pleased to read that you overall enjoyed the stay with us. Kind regards, Karolina Hankova, Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 August 2019 via mobile

I booked this hotel in early August and read the warning message that there are renovations going, but that there should not be any major disturbances to the guests.

Unfortunately, there was a horrible noise in my room, which made it impossible for me to catch some quick rest during the day. I avoided the room between 10 AM and 7 PM. The receptionist tried her best to reallocate me, but was not able to do so as the hotel was full. I don’t blame her, as she really tried to help. However, I think that the management should have used an appropriate warning message on their website and the HHonors app.

I understand they still want to attract customers, but being truthful is more important. And I am sure I was not the only person who thought that the warning message did not properly communicate in which way the renovations may affect guests.

Other than that - it would have been a decent stay. The new rooms are nice, and the staff in the hotel was friendly. Restaurant in the mezzanine offered good food.

I would give it another chance, but only if there is no construction work going on during the time of my stay.

Date of stay: August 2019
Trip type: Travelled with friends
2  Thank milan-zrh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KarolinaHankova, Guest Relations Manager at Hilton Prague, responded to this reviewResponded 28 August 2019

Dear Guest, thank you very much for sharing the review. I am pleased to read that overall you have enjoyed the stay with us and please accept my sincere apologies for the inconvenience with the noise. On a happier note I am pleased that you liked the design of the new room and we are very proud about the renovation. We are very much looking forward to welcome you back in completely new hotel. Warm regards, Karolina Hankova, Guest Relations Manager

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Reviewed 27 August 2019 via mobile

The hotel is under renovation for the most part it was minimal disturbance. The staff always helpful and friendly 5 min walk to the metro and main bus station. The room was clean and fully renovated. The only downside to my visit the air conditioning could not keep up with the hot summer days.

Date of stay: August 2019
Trip type: Travelled solo
1  Thank CHUCKV702
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KarolinaHankova, Guest Relations Manager at Hilton Prague, responded to this reviewResponded 27 August 2019

Dear Guest, thank you for sharing the review. I was very pleased to read that to overall you enjoyed the stay with us. Rest assured that your comments about the air condition will be shared with responsible management and thank you very much for the feedback shared. We are looking forward to welcome you back. King regards, Karolina Hankova, Guest Relations Manager

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Reviewed 27 August 2019 via mobile

I stay at a lot of Hiltons so expect a certain level of accommodations, this hotel met some but not as many as expected. The rooms were nice but the bathroom was crowded and not well laid out. No place for your toiletries and the hooks for towels and clothes were tiny. The shower didn’t get very hot. Beds were just so so in terms of comfort. The rooms were spacious but not many drawers for unpacking. Both afternoons we came back from our activities after 3:30 and the rooms still hadn’t been cleaned. We wanted to rest before dinner so didn’t have them clean the first day and had to leave the room on the second. The staff wasn’t overly friendly but they were helpful. The brunch was very good, with plentiful choices. Cloud 9 was great. Finished our evening there 2 times and the night sky was lovely. The pool and spa were very nice.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank 422debih
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KarolinaHankova, Guest Relations Manager at Hilton Prague, responded to this reviewResponded 27 August 2019

Dear Guest, thank you for sharing the review. Regarding your comment, let me kindly inform you that there is Duty Manager available 24/7 in order to provide immediate assistance with anything needed. Please be also informed that the stay over rooms are usually cleaned over the afternoon, however upon request, it can be of course cleaned any time you prefer. I do hope that we will have a chance to welcome you back to change the impression on some of the mentioned points. Warm regards, Karolina Hankova, Guest Relations Manager

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Reviewed 26 August 2019

Buy the renovated room with HHonors executive lounge access if you are not HHonors member with higher tier.
Use Uber
Very accessible for kinda of areas in Prague. Staff on the executive floor is fabulous.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank kartikvashi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KarolinaHankova, Guest Relations Manager at Hilton Prague, responded to this reviewResponded 26 August 2019

Dear Guest, thank you for your feedback. We are looking forward to welcome you back. Kind regards, Karolina Hankova, Guest Relations Manager

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Reviewed 23 August 2019

Had recently visited Prague for a Convention. Stayed at the newly renovated rooms at the Hilton. The ambience,Rooms, Breakfast at the Executive Lounge, The Pool and Fitness Centre were absolutely wonderful. The service too was matched up to the 5 star standards and staff too was extremely polite and eager to help.
Being in the Business district the tram station and subway are at a walkable distance and so are the supermarkets.
The staff was not very conversant in English which I thought was a slight drawback as there was a lot of explaning involved.
Connectivity at the Hotel was good however, one cannot get around Prague without a data pack for your phone. Google Translate and Maps are the need of the hour when you navigate locally for which your data pack comes in handy.
To summarise.... Prague's a beautiful and Romantic city ....and surely. Must see in Europe.
More reviews on places of interest in my next.

Date of stay: August 2019
Trip type: Travelled on business
1  Thank Ramie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KarolinaHankova, Guest Relations Manager at Hilton Prague, responded to this reviewResponded 25 August 2019

Dear Guest, thank you for sharing such a nice review with the rest of the travelers. I am very pleased to read that overall you enjoyed the stay at our property and the beautiful city. I will surely share your nice comments with the entire team. I hope we will have a chance to welcome you back. Warm regards, Karolina Hankova, Guest Relations Manager

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