Not sure how they have about a 4 1/2 star rating, other than they seemed to attract a younger crowd that perhaps have not really experienced 5 star hotels. Would not stay here again.
Comfortable bed, big room, clean and modern bathroom.
1-There was a very nasty smell once you got off the elevator on our floor. This never went away and seemed to be in the hallway all the time, and it was not from cleaning products. Thanks goodness it wasn't in our room.
2-Our room had a huge skylight but no way to cover the skylight and block the light for a good night's sleep. Not only did we have early daylight in the summertime, there was also an annoying large, lighted sign for the next door building. We did ask management about this because there was a motor that should have closed the skylight, but were told there was nothing to do about it and that it was broken. We also could not change rooms because they were full.
3-The furnishings were tired looking. Refurbishing is much in order. There would be very contemporary things, then provincial items. Weird.More