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Reviewed 27 January 2015

We had just amazing weekend at the esplanade spa hotel. Excellent customer service, helpful and polite front desk staff, amazing food in the restaurant and cosy swimming pool...! Highly recommened private roman spa,! Just reĺax & enjoy!!! We will be back again soon!

  • Stayed: January 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank gesidl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsplanadeSpa, Generální ředitel at Esplanade Spa & Golf Resort, responded to this reviewResponded 3 February 2015

Dear guest,

we would like to express our gratitude for your review about your recent stay at Esplanade Spa & Golf Resort hotel and the time it has taken you to share your thoughts with us and to fellow travelers on Tripadvisor. According to the most extensive travel portal Tripadvisor, hotel Esplanade Spa & Golf Resort in Marienbad was rated amongst the TOP 15 best hotels in Czech Republic for year 2015.
We will be looking forward to welcoming you at the Esplanade Spa & Golf Resort again.
Our sincere regards,

Ing. Eva Dvorakova, MBA
Executive General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2015

Just visited this hotel for the second time, spent a weekend there.

The town has been nicely restored to something approaching its 19th century grandeur and is an interesting place for a couple of nights, much more peaceful than Karlovy Vary.

The Esplanade itself is beautifully restored, rooms and public areas are very grand. Spa facilities are good, we used the nice indoor pool, had massages and also booked the private sauna suite for a couple of hours - all were excellent. The spa strikes a nice balance between the Western European idea of a spa as a "pampering" venue and the Central European idea of a spa as a medical treatment centre.

Prices are very good for the standard, especially with off season packages.

We also stayed last winter and really noticed how much effort they have put into providing pleasant, personal service in the meantime.

Only fault is the very average standard of cuisine - breakfasts are fine, but for dinner you want something a little more special. This is pretty typical in the Czech Republic in my experience and is my only reason for 4 stars.

For dinner, we can recommend Doma, about 15 min walk from the hotel. These guys are really trying to raise the bar!

  • Stayed: January 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank dhardiegb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsplanadeSpa, Generální ředitel at Esplanade Spa & Golf Resort, responded to this reviewResponded 3 February 2015

Dear guest,

we would like to thank you for your words of recognition. We are glad you have appreciated hotels great location, as the Esplanade Spa & Golf Resort hotel is situated on the top of the hill overlooking the Marienbad city. We are also delighted to read that you have appreciated our spacious rooms, comfortable environment and unique Spa & Wellness area. Your comments are very important for us and we are delighted to read that you have enjoyed your time with us. We always try to create a family friendly and relaxing atmosphere where our guests always feel welcomed as well as pampered.
We look forward to having the pleasure of welcoming you again soon.
Kindest regards

Ing. Eva Dvorakova, MBA
Executive General Manager

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Reviewed 20 January 2015

This hotel isn't luxury but comfortable. lt has mointain view & a little town view even a private balcony if your room is toward the town. Hotel was built on hillside and the path was difficult to walk (walking down to the town = 10 min). Hotel is a little old but room is large enough! Although Food is not very good, front desk staffs are nice.

  • Stayed: December 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank IrisTaiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsplanadeSpa, Generální ředitel at Esplanade Spa & Golf Resort, responded to this reviewResponded 25 January 2015

Dear guest,

thank you for your feedback on your recent stay at the Esplanade Spa & Golf Resort hotel.
Hotel Esplanade Spa & Golf Resort hotel is situated on the top of the hill overlooking the Marienbad city, surrounded by forests, which creates really nice and peaceful atmosphere. Hotels location is clearly specified on our website and therefore every client should be aware of its great placement. We are glad you have shared your experience regarding large rooms and professional staff with other Tripadvisor users.

With our best regards,

Ing. Eva Dvorakova, MBA
Executive General Manager

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Reviewed 4 January 2015

I travel a lot and usually follows the advices of trip advisor but I have been deeply disappointed by the three days spent in this hotel. The nights had been booked through a website so no possibility to escape -which i tried!
For the room : the room was very cold while the bathroom was overheated and despite ours calls to the reception, nobody came to fix it, they ignored it and hang up the phone conversation, when we tried to explain the matter to them. The wifi was not available in the room (availability of wifi was mandatory for me as I had to work a bit during my stay) but only in the lobby. A very nice whirlpool bathtub in our room which was not working and was obviously half broken.
For the reception : people working at the reception were barely speaking english nor german and were not helpful at all. Check carefully your bill when checking-out: they tried to invoice me the night I already paid by the booking website. They barely give you advices on the city
Lobby /bar/ Restaurant : it is a pity not to have a bar in such a large hotel. Of course the dining room was crowded by tour operators. the only good point was the breakfast.
Pool and Spa :
Here comes the biggest deception compared to the other hotels in the city. Not only you have to pay 12 euros to enter in the swimming pool (so 24 if you are a couple) but this swimming pool is so tiny that it is not adequate to be anything more than only a children playground. Everything on top (sauna, steam...) is subject to a costly supplement. I checked in the other hotels of the city and it is not the case there. Of course, when we wanted to book for a massage, it was not possible in this period because they did not have the right people available these days.

Room Tip: ask for a room with a wifi working properly and with a good heating system
  • Stayed: December 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Thierry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsplanadeSpa, Generální ředitel at Esplanade Spa & Golf Resort, responded to this reviewResponded 10 January 2015

Dear guest,

thank you for your feedback on your recent stay at the Esplanade Spa & Golf Resort hotel.
We are very sorry that the hotel did not meet your expectations.
Let me explain certain issues you have mentioned in your review.
Hotel swimming pool is of a size that perfectly fits our hotel purposes and it is exactly the same as shown on our web site pictures. Due to the fact that it is not as large, there is a fee for admission. But if you take advantage of ANY of the spa & wellness treatments during your entire stay, than it is free of charge for the whole stay.
As for booking of spa & wellness treatments this can be done surely upon availability, which is common for all hotels and of course for additional cost.
I don’t think that there is any hotel in Marianske Lazne, where you can get spa treatments free of charge, unless you buy a special package or so.
Of course it is common in all hotels to pay for all extra services ordered on top of accommodation.
As for the front desk employees most of then speak three up to four languages, so I don’t actually understand our concern.
As well as I do not understand your comments about our hotel not having a bar, as we have a large Lobby bar open every day from 11am until midnight, sometimes even longer depending on clients needs.
We are truly sorry, that you didn’t enjoy your stay with us, but honestly we have to say that some of your complaints sound as if you were talking about a different hotel.
Nevertheless we will investigate and seek possible ways to improve our guests’ experiences.
Best regards,

Ing. Eva Dvořáková, MBA
Executive General Manager - Ambassador Group

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Reviewed 3 December 2014

Loved the hotel and the city of Marianske Lazne. Unfortunately we could only stay for one night. We will definitely return here. The family rooms are very large. Great view since the hotel is located slightly elevated above Marianske Lazne.

  • Stayed: January 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Ktjoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsplanadeSpa, Generální ředitel at Esplanade Spa & Golf Resort, responded to this reviewResponded 7 December 2014

Dear guest,

we would like to express our gratitude for your review about your recent stay at Esplanade Spa & Golf Resort hotel and the time it has taken you to share your thoughts with us and to fellow travelers on Tripadvisor. We are glad you have enjoyed your stay with us, even for such a short period of time..
It would be a great pleasure to welcome you again in the future at hotel Esplanade Spa & Golf Resort.
Ing. Eva Dvorakova, MBA
Executive General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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