I just want to share with you how wonderful, outstanding, way below expectations the service in this hotel was for my husband and I. We had an accident on the way to the hotel and the night watch Tomas helped us all the way through by calling the police, translating and getting them to find us after waiting in the forest for 2 hours on -20°. He arranged a taxi to get us then from the police station and bring us back to the hotel. Hot tee and sandwiches welcomed us after this awful night. The next day receptions Jakob would continue helping us with getting a driver to take us to the car and having then the car pulled out. The driver turned out to be the manager on duty who never introduced himself as so (we just found out later)and so kindly took us there, helped with the car, and waited for us in the freezing cold forest! AMAZING.Upon our return to the hotel, we could finally enjoy the stay. The hotel is BEAUTIFUL. Our room was big, comfortable and cozy at the same time. We used the spa (all complimentary) and felt it was only us although the hotel was heavily booked as informed by reception. I guess its so big you just don't get to see many people around. We had a thai massage and this was also wonderful!The breakfast was spectacular. If coming to back to Karlovy Vary again, will definitely stay in the this hotel. As a professional in tourism and hospitality, Im proud to find such a costumer service. Thanks Savoy West End!
- Official Description (provided by the hotel):
- This modern spa hotel is located in the old prestigious residential quarter of Karlovy Vary. It was built in 1897 and many well known people enjoyed their stay at the hotel. Among them – T. G. Masaryk,the first President of Czechoslovakia, Mussafer Eddin – the Shah of Iran and many others were the guests of the Savoy Westend Hotel. The newly reconstructed hotel has maintained many original architectural features, and it off ers an exceptionally high quality of services to its guests adhering to the highest international standards.- Spa resort with the total area 7.000 m2- It consists of fi ve Art Nouveau villa houses: Savoy, Artemis, Kleopatra, Carlton, Rusalka- All villas are directly linked to the balneal centre- 3.000 m2 modern balneal centre Spa Afrodite- 1.200m2 summer resting garden- 2 air-conditioned restaurants- 2 air-conditioned bars- Sports centre- Conference rooms- Supervised car park and underground garage for 62 cars ... more less
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