I just spent three weeks at this hotel with my mother for medicinal reasons. I want to point out right off that this is the main purpose for this place. If you are looking to spent a 'family' vacation with kids, you'll be disappointed. I want to add, that we had the Superior Plus, which was a nice upgrade with excess to a small private restaurant.
I've read all the reviews before I arrived and some were very unkind and gave the place a bad look, which it really doesn't deserve. I'll address these as follows:
1. "Looks like a hospital". Yes, you might say that, when you walk on the floors, but you have to remember when this place was built, around the early 1900's. The place is spotless and in excellent condition with simple, but elegant rooms. And no, we never heard ANY noise from the hallway outside. There is noise on Saturday and Sunday night, when they have a band playing downstairs outside, when it's good weather, but otherwise peaceful. We slept with the windows open the entire time.
We had a spacious suite with a large bathroom. The only drawback of that bathroom was the fact, that all the rooms in that category had deep bathtubs, which are hard to get in and out of. So no showers!! That doesn't make sense, when you have people coming there for treatment for joints, etc.i complained about the very hard mattress and was given a pad underneath after the first night and extra feather pillows.
2. "The food was awful". NOT true. Granted, we were in the upgraded room and were able to order all carte, but there were plenty of selections off the buffets in the other restaurants besides the daily meals. The food in the 'Blue Restaurant' along with most of the wait staff was fantastic!! Besides a selection of 4 to 5 different dishes you could order steak, lamb chops, chicken, veal and assorted fish cooked anyway you liked it. I wish the food hadn't been as good, as it was hard not to eat well and plentiful. The waiters bent over backwards, especially Stanislav and Petra. My mouth is still watering, when I think about all the delicious dishes I had. We had our own table every day.
3. "The town's buildings are in bad shape". Yes, when you go further up the hill, they do look run down, but this is a very poor area and a lot of those buildings are under monument protection and the owners probably don't have the funds to repair them.
One thing to remember, if you come there for treatment and not just vacation, is to be very specific about your ailments. There are 3 or 4 different physicians. One of these will do your initial exam to determine the right treatment plan. The young female doctor who saw me initially did not prescribe the treatments I really needed and I wasted my first week with 4 daily treatments, that didn't really help me. I've been a nurse for a long time and know what I needed to get. You do have the prorocative to change doctors, if you are not happy and that's exactly what I did. The remaining 2 weeks I got what I needed and it helped me greatly. The staff for the treatments are very efficient and for the most part very friendly and helpful. If someone doesn't treat you right, let the doctor know. I had this happen with the first physical therapist I encountered there and he hurt me so badly stretching my muscles that I was in tears. I didn't have to deal with him again. Also, if your massage therapist isn't doing the trick, complain!! I requested Mr. Rauscher and got him for the rest of my treatments. He's the main person, who really helped me.
The surrounding woods behind the hotel are awesome!! If you are into hiking and able to, you can walk right out of the hotel and up into the Forrest. They have excellent trails. We took a bust our on one Saturday to see the surrounding area, but stayed at the hotel most of the time. The treatments (with the plan we had) kept us pretty busy.
You can lay at the hotel with dollars and Euros, so we never exchanged any money. Most places around town will take Euros and it is very inexpensive. Also, if you need to take some medications, ointments or whatever from the local town pharmacy, it is dirt cheap!! If it's a prescription, try to get one from the hotel doctor and buy it there.
Best way to get there is to fly into Prague and then get picked up by the hotel. We came from Frankfurt and took the train al, the way to Karlsbad. If you have a lot of luggage, which we did, NO fun, unless both all of you are able to handle your own luggage, but it's doable and affordable.
Internet is available in the rooms, but unless you have an upgraded room you have to pay. It's very cheap though, like everything else.
Ask me, if you have any questions, I'll be happy to try and answer your questions.
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