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Reviewed 20 September 2012

Some Belgium Spa are worldwide known for their bath quality but this one is definitely not part of these. Although infrastructure is modern, we faced a very bad welcoming, were given only one towel and one locker for two, found repulsive cold bassins (hair and oil floating), no chance to find a seat as they allowed far too many people in this small fenced area and finally had to leave after a fight happened in the small outside pool.
Definitely not the afternoon we wanted to spend.

  • Stayed: September 2012, travelled as a couple
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michel l, Manager at Hotel Thermen Dilbeek, responded to this reviewResponded 21 September 2012

Hi, sorry to hear about this through this channel. I suppose you didn't stay at the hotel but only visited the spa on a very busy day. We invite our clients to report any minor points at the reception so we can rectify a problem on the spot. You are kindly invited to send an email to info@thermendilbeek.be to the attention of the manager. He will be glad to respond to you in private to solve this matter in order to prove that we only want to offer our clients the highest standards in welbeing. Thank you for your confidence!

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Reviewed 26 April 2012

I knew Thermen Dilbeek for it's great spa facilities, but now I stayed in their brand new hotel for the first time. It's app. 500m from the exit on the Ring around Brussels, so I find it very easy to get there when staying in Brussels. The rooms are very spacious and offer 5-star facilities: super kingsize beds, en suite facilities, huge flatscreen TV (even a TV in the bath room), fire place in the room which is really romantic, free Wifi, free private parking... Furthermore, when staying at the hotel, you have free acces to the spa (don't need swimsuits, it's a real spa) and fitnessroom! Booked a massage as well. Breakfast is buffet, eggs are cooked to order.
All this at very reasonable prices. Will visit again!

Room Tip: rooms at the back are quietest I think
  • Stayed: April 2012, travelled as a couple
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Thank michel l
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Reviewed 2 weeks ago via mobile
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Stayed: June 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michel l, Propriétaire at Hotel Thermen Dilbeek, responded to this reviewResponded 1 week ago
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Reviewed 23 May 2018
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Stayed: May 2018, travelled as a couple
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michel l, Propriétaire at Hotel Thermen Dilbeek, responded to this reviewResponded 30 May 2018
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Reviewed 18 April 2018
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Stayed: April 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michel l, Propriétaire at Hotel Thermen Dilbeek, responded to this reviewResponded 4 May 2018
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