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Sam
Makati, Philippines

Had the most wonderful time at #DiscoverySamal 🌊🌴πŸ₯₯

Review of Discovery Samal
4.0 of 5 bubblesReviewed 16 Apr 2024via mobile
Stayed here for 4D/3N.

It's so refreshing being in a 5 star hotel and actually get what you pay for. From the moment we land, we were already welcomed and taken care of by the team at discovery. The transfer was smooth and very convenient. The staffs welcomed us with the warmest smiles and a helping hand.

The beach is private with powdery white sand and a rich, diverse marine ecosystem. It's perfect for snorkeling or diving. The room is nice with a view of the ocean, the food taste amazing 10/10 (love their buffet breakfast selection), they prepare welcome gifts (like beach tote, SPF 50+, alcohol), cool towels for the face, massive heated pools, complimentary golf cart rides getting around the estate to your suites/villas and surprise treats (like pastries).

We also booked a private dinner by the beach. It's so romantic and we're truly grateful to Edgene for making it happen for us. Our server, Kaye is also very nice and helpful. Even Chef Ian took a moment to greet us personally. All in all, this stay has been memorable for us.

This place is perfect for an underrated getaway.
Date of stay: April 2024
Room Tip:Β Tried their 1 hour full body massage with foot bath at Samal Escape for less than β‚±2000/head....
Trip type: Travelled as a couple
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Discovery Samal, Owner at Discovery Samal, responded to this review
Responded 26 Apr 2024
Dear supershannae,

Our sincerest gratitude for sharing your kind feedback with us! It has always been our topmost priority to provide you, our dearest guests, with 'Service That's All Heart' and it truly warms our hearts to know that you had an enjoyable experience during your stay.

We can't wait to have you with us again soon!

Sincerely,

Stanley Lau
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 April 2024

Went to Discovery Samal to relax with my family. The food is yummy but took a bit long. We had a nice experience in Haribar. Mae is very warm and accomodating. Kaye is also attentive. Kudos to the team!!! My kids love the whole experience. We will surely come back.

Room tip: Bring extra cash LOL it's worth it
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MC I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery Samal, Owner at Discovery Samal, responded to this reviewResponded 26 April 2024

Dear 3mci,

Our sincerest gratitude for your kind words! It truly warms our hearts to know that you had an enjoyable experience during your stay.
We can't wait to have you with us again soon!

Sincerely,

Stanley Lau
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

Let me start out with the positives.
1. The special lounge for villa guests at the Welcome Center was freshening after a 2 hour flight from Manila.
2. Our 1 bedroom pool villa was spotless, neat and well constructed overlooking the main pool and beach.

ITEMS for HUGE IMPROVEMENT
1. The breakfast buffet at Shoreline restaurant lacked variety. The restaurant was undermanned as evidenced by used plates, utensils and glasses still on the tables attracting flies. I had to personally order coffee from the bar as there were only a handful of servers.
2. We also tried the plated breakfast at The Bistro, the taste was average and nothing great.
3. Dinner at The Bistro was our biggest disappointment. There were only 2 tables occupied and it took more than 30 minutes for our meals to get served. My wife ordered the wild tiger prawns which were ok but the lobster rolls I ordered tasted like the cuapao from a Chinese restaurant. The ambience wanted to promote a luxurious and cozy atmosphere but felt the opposite. We could hear the head chef scolding at the cooks and servers from the glass enclosed kitchen which became a stressful venue for a couple wanting relaxation.
4. Lunch at the beach side restaurant was equally disappointing. No servers to take our orders and 15minutes for catsup to be served for our french fries.

Our first time experience in Discovery Samal will not a merit a second one. We have previously stayed at Pearl Farms and it remains a better option.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Opt1mus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery Samal, Owner at Discovery Samal, responded to this reviewResponded 26 April 2024

Dear Opt1mus,

Thank you for sharing your feedback with us and we sincerely apologize for the series of inconveniences we have caused during your stay. As we continually improve our services in the resort and at our restaurants, we shall be cascading your review to our team so we may be able to address the matters you have shared.

Once again, we would like to express our heartfelt apologies for the inconvenience and we thank you for sharing your feedback with us.

Sincerely,
Stanley Lau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2024

I would like to express my disappointment with the service we experienced at the Bistro. My whole family checked in for two days at your villa and executive rooms for 32 pax. We had dinner and paid 61,000 but we were not satisfied with the service, the rice was served last despite following it up several times. Also during our breakfast at the Bistro, my husband requested for extra slice of smoked salmon not knowing that upon check out we will will be charged for 2400 for every slice of smoked salmon a total of 6900 for 3 slices.We were not happy at all with your service, it is not about the price of your food since we can afford to pay almost a million for just 2 night stay instead it is about the several lapses in service including the delays in services and the lack of transparency regarding additional charges. A five star hotel should exemplify professionalism, I hope you are able to train the staff at Bistro. Nonetheless, we received a 5 star service at shoreline, they sure are well trained and professional

Room tip: When dining at Bistro, Always ask if there are additional charges because the staff will just charge it upon check out
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lexellie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery Samal, Owner at Discovery Samal, responded to this reviewResponded 8 April 2024

Dear Lexellie,

Thank you for sharing your feedback with us and we sincerely apologize for the series of inconveniences we have caused during your stay with us. As part of our continual efforts in improving our services in the resort and at our restaurants, we shall be cascading your review to our team so we may be able to address the matters you have shared with us.

Thank you for sharing your feedback, and we hope to welcome you back with a better and improved experience.

Sincerely,
Stanley Lau
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2024

Highly recommended for a perfect beach getaway! Breathtaking beach front view, luxurius rooms and luxurius accomodations. 5 stars for our Dining experience at The Morning Catch, outstanding Food Attendants, specifically Ms. Hazel, and also for the authentic Thai Food. Foods were perfectly served in beautiful settings from buffet breakfast at The Shorline to casual meals at the Morning Catch. All of the staffs were very accomodating and hospitable. πŸ₯° Superb!!!

Date of stay: December 2023
Trip type: Travelled as a couple
Thank jennifer a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery Samal, Owner at Discovery Samal, responded to this reviewResponded 25 March 2024

Dear H1733VKjennifera,

Our sincerest gratitude for your kind words! It truly warms our hearts to know that you had an enjoyable experience during your stay.
We can't wait to have you with us again soon!

Sincerely,

Stanley Lau
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2024

We chose Discovery Samal for our anniversary celebration, and the experience surpassed all our expectations. The staff's exceptional hospitality made us feel truly welcomed from the moment we arrived.

While the hotel room came with a higher price tag, it proved to be worth every penny. The room itself was impeccably clean, adorned with plush pillows and a luxuriously comfortable bed. The resort's natural beauty was simply unparalleled, and its amenities were top-notch.

As for the dining experience, the food was exquisite. Their desserts were the best I've tasted in a while.

One of the most memorable moments of our stay was a romantic dinner date arranged by my partner on the beach shore, meticulously brought to life by the Discovery Team. The setting was nothing short of perfection, complemented by impeccable service and delectable cuisine. We were the only ones by the shore also. We had so much fun! A heartfelt thank you goes out to Sir Edgene and the entire team for making the entire evening magical.

A special mention must also be made to Sir Ace for his warm hospitality at the Haribar Lounge, where we indulged in some truly amazing drinks.

We just went last week but we want to go back already.
Thank you Discovery Samal! Our experience was truly one for the books.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Colleen F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Discovery Samal, Owner at Discovery Samal, responded to this reviewResponded 6 March 2024

Dear J6850SKcolleenf,

Our sincerest gratitude for choosing to celebrate your anniversary with us! We are delighted to know that you had a wonderful vacation and dining experience. It warms our hearts to know that we were able to provide you with a memorable stay during your special occasion.

We can't wait to have you with us again soon!

Sincerely,

Stanley Lau
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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