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“Charming hotel with stud farm”
Review of Hartford House

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Hartford House
Ranked #2 of 8 Mooi River B&B and Inns
Certificate of Excellence
Reviewed 3 weeks ago

We stayed here on our second night, following a drive along the 'Midlands Meander'.
The hotel public rooms are stunning, beautifully and colourfully furnished.
We were greeted on arrival with a glass of fizz and - a thunderstorm!
Eventually we made our way to our room which was in an outer 'cottage'. Attractive room, large comfy bed and a heated blanket which I was unable to turn off - had to disconnect it in the end! the TV did not work but this did not matter to us.
We had dinner at the hotel, which was a 5 course affair. It was a pleasant experience although some dishes were tastier than others. It was the most expensive meal we had throughout our stay in South Africa, and we did go to nice places.
Breakfast the next morning was very good.
The hotel is remote and so if staying there you would need a car to visit other places and I suspect you would need to eat in each evening as I don't think you would want to spend time in the nearby town of Mooi River !
There is a nice pool area which we did not use due to lack of time.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank annej18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan B, General Manager at Hartford House, responded to this reviewResponded 3 weeks ago

Dear Anne

Thank you so much for taking the time to write to us and I just want you to know how much it means to our team to be the subject of the generous comments you have made about them and of course the establishment, it says a lot for their latent potential and the encouragement they get from people like you that they are where they are today. That said, we are still a work in progress and the comforting thought is that we can still get better, especially with the support of our guests. We are deeply distressed by some of your concerns and we assure you of our best attention in rectifying these going forward.

We do hope that your visit with us left a lasting memory and that is hopefully an encouragement to return someday.

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2 - 6 of 254 reviews

Reviewed 6 November 2017

Wow, where to start! After searching for and visiting many wedding venues in Durban & Cape Town, we decided on Hartford House. This venue offered a personal touch and an 'old world' charm we wanted for our special day. We chose a spring wedding because of the beautiful gardens and cherry blossoms and wanted to make the most of them in our wedding photos.

We chose a family-style dinner on the Friday night before the wedding as an arrival and meet-and-greet event for our guests. The dinner was outstanding, everything was served on time, was warm and got the tastebuds working and gave us a sneak peak as to the quality we could expect at our wedding. It was a typical chilly Midlands evening and the heaters and fires were going and red wine flowing!A perfect Friday night..

We had visited Hartford House twice before to do a venue inspection and then to plan the finer details for the wedding like decor, menu etc. The quality of food and service has remained consistent throughout all our visits and Duncan, Kevin and the staff have made us feel welcome and looked after us on all our stays.

Our wedding guest list included many well-traveled friends and family who loved the food, quiet surroundings and their time at this Midlands gem!

Our wedding day was everything we hoped it would be. Duncan was a pleasure to deal with throughout the planning process and any minor issues were resolved in good time and made for a truly unforgettable day. The staff assisted with our venue setup and the order of events went smoothly and exactly as planned. The talented Chef Tijn and his team did an outstanding job on the food!

We will definitely be back! I have no complaints, possibly to just mention that maintenance is needed in a few areas and more visible signage to the hotel, chapel and wedding venue.

Thank you for making our wedding weekend as magical as it was.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank LaurenRoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan B, General Manager at Hartford House, responded to this reviewResponded 8 November 2017

Dearest Lauren & Russell

How wonderful waking up and reading this beautiful message from your wedding weekend at Hartford. It truly made everything so worthwhile, the team is thrilled and they cant stop talking about how much they loved having you and your guests here. They absolutely thrive on these notes and kind words and its certainly cements the fact that we are n the right path. We are also still a work in progress but this is so encouraging and its keeps going forward.

We wish you all the happiness and love in your married life going forward. Cant wait to see you again soon.

Warmest regards
Duncan and the Team

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Reviewed 24 October 2017 via mobile

Hartford is simply amazing. The hotel and food are world class. If you looking for an incredible dinning experience, you must visit Hartford, the tasting menu is out of this world. The staff are fantastic and attentive to your every need. The world class stud farm is stunning and the property is steeped in history. The whole experience was phenomenal. We will definitely be back asap.

Stayed: October 2017, travelled as a couple
Thank Kai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan B, General Manager at Hartford House, responded to this reviewResponded 1 November 2017

Hello Kai & Kirsty

I must apologize for the delayed reply to your review. How wonderful to read your kind words, its so encouraging for us as a little team to know that our patrons appreciate our efforts, but also it tells us that we are going in the right direction, whilst we still a work in progress, this truly means a great deal to everyone. Thank you for affording us the priveldge of serving you and we so hope to see you in the near future.

As always warmest regards
Duncan & the Hartford Team

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Reviewed 14 September 2017 via mobile

What an amazing get away. The staff is amazing. The location itself is amazing. Long walks. Fishing. No need to go anywhere. What we really appreciated was that you don't feel as if the place is crowded. They serve a 5 course meal with a wine tasting in the evening. We opted out and just chose our 3 courses from the available menu. Food is amazing and well worth stay in for a dinner. There is absolutely nothing I can fault. Can't wait for our next visit.

Stayed: September 2017, travelled with family
Thank Zelna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan B, General Manager at Hartford House, responded to this reviewResponded 15 September 2017

Dear Zelna

Thank you so much for writing to us, we are thrilled and i cant tell you how much it means to this little Team. Its these kind words that truly inspire us and reassure us that we are on the right track, but we still have so much to learn.

As always warmest regards
Duncan

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Reviewed 6 September 2017 via mobile

What an incredible place and words can never be able to describe how absolutely perfect in every single shape and form Hartford house is. The food is on another level and have yet to taste any restaurant in the whole of Durban that can even come close to Hartford. The rooms every single one of them are special in their own way! Have been to Hartford many many times and every time is as special as the next! Duncan you truly make every stay at Hartford a memorable one and can't wait to visit my 2nd home again soon.

Stayed: July 2017, travelled with family
1  Thank 299shaynas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan B, General Manager at Hartford House, responded to this reviewResponded 8 September 2017

Dear Shayna

Thank you so much for taking the time to write to us. We are thrilled that you loved your visit to Hartford yet again. This little team is very much still a work in progress and with your support and kind words, we know that we are definitely on the right track.

We look forward to your next visit soon again.

As always warmest regards
Duncan

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Additional Information about Hartford House

Address: Hlatikulu Road | Mooi River, Mooi River 3300, South Africa
Region: South Africa > KwaZulu-Natal > Mooi River
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 B&Bs / Inns in Mooi River
Price Range: $145 - $153 (Based on Average Rates for a Standard Room)
Number of rooms: 16
Official Description (provided by the hotel):
Peering through one teakwood door at Hartford House, you face an historic world. Opening another, the distant sounds of an ancient people at work lilt across the silent landscape, a country of great space, spectacular mountains and big skies. This place commands a headland between the world of traditional cultures and the splendid style of the 1800s. It is the resolution of all South African safaris. The journey’s exclamation point, a retreat from the hubbub where you make sense of a fast life and its senseless details. This is where we learn to redress ourselves on a first name basis. There are too many luxury hotels these days offering the same: a chocolate on the pillow, canned romance, and cuisine called “haut” because it’s spelled in French. Hartford stands apart for its integrity; its architecture and its views, its sounds, its scents and its colours; its racehorses and its people are all exhilarating surprises, unique to this Zululand, this culture, to Africa. Yes, you come here to be pampered, but at Hartford luxury is the journey, not the destination. The truth is, Hartford just happened. A home, and a grand one at that, which grew into a hotel. A community looks to it as its watering hole, its nexus of entertainment, its fountain of gossip. In so many ways, it’s gained and regained inspiration from the cultures it celebrates. It is life’s exception, a place at the same time comfortable beyond dreams, yet innocent of pretence. Moulded by its people, their vibrancy and their enterprise. And driven by a wish to be remembered. ... more   less 
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